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July 2025 by Emilly Blanton
Need to change hours of operations. It shows it’s open and when clicking on hours it shows open at 10am. Almost 11am, no one in sight and doors are locked.
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May 2025 by RICO RICO
I can say Harlan is amazing he’s genuine he’s unique and is ENERGY IS amazing I came all the way from Orlando just to see him cause a friend of a friend told me about him he gave me and my family the best deal we switch from Verizon all I can say he the best representative ever met in my life and he also took time with us told us about our plan and explain everything down to detail . Metro he has talent he has a heart and he’s great we happily proud to be apart of metro
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May 2025 by Lyn Earnhardt
Amazing customer service was given to me by Juan at Merritt Island Store
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April 2025 by William “Billy” Jenkins
New manager, Merritt Island.. smart, knows his way on the phone, in person, super personality. Extremely helpful. Thanks my friend.
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February 2025 by Ruth Richardson
Scarleth was amazing omg one of the best experiences I’ve had everything was super simple and she was so helpful that girl needs a raise 🙌
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February 2025 by moon spells
Scarleth was extremely nice and helpful she gave me a better customer experience than any other phone person has 10/10
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January 2025 by Paul
I'm only giveing 5 stars to the company they've been great and the 1800 service is outstanding but for the store itself I half to give my last visit a -star if they had one.i have been a loyal customer since 2011 and have over 5 lines but my last visit I purchased 3 new phones and got insurance on my daughter's apple phone cause she's always breaking them which I addressed to the lady I was dealing with.the problem was a language problem I'm born and raised in america and she was Spanish which I have no problem with except she couldn't hardly understand what I was saying which is totally not exceptable in my book ,why is she working there??? Anyways she was rude and disrespectful and after two hrs which seemed like a whole day with it being hot in there and music blasting another employee showed up and helped out -I also made sure she knew the insurance was only on my daughter's phone after going home my phone kept shutting off no service so I called the 1800 number on my wifes phone cause no one at the store answers the phone and they were amazing they relized it was the lady at the store shutting my phone service off out of spite I told them what she was doing and how she was treating us and they said this was unexceptable and would take care of the problem they also apologized and said they were converging with metro at the time but would take care of it.i haven't been back to the store since but recently called cause my daughter's phone broke and to find out they didn't insure her phone but insured mine ?even after makeing sure they both knew I didn't want insurance on my phone just hers.ive been paying extra for over two years and it's all for nothing another spiteful move by a disgruntled employee -I even made sure and was assured her phone was insured but now her phones not covered so what do you do now? they said to up grade and buy a new phone and insure it again but why do that after what they did to me who can you trust anymore.long story short the company is great but the employees are a diffrent story,I am thinking about takeing my buisness somywhere else. Does anyone have any good suggestions on a better company???
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December 2024 by Aazgaroth
Karen at the Merritt Island Metro PCS was amazing! Very friendly and professional. She solved my issue quickly and had great overall customer service. Give her a raise!
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August 2024 by Saimary Hernandez
I visited this location, I was amazed by the service quality provided by Brenda she was so amazing she help me fix my account and my phone is not a metro phone she also got me a huge credit on my account for the inconvenience of the customer service messing up my account she is amazing would recommend anyone to her at this location.
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August 2024 by Jace Nixon
Everytime the past few months I've walked into this store it smells like cat urine and I wasn't helped. Two very frustrating reasons why I don't want to come back.
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August 2024 by Javier Mazza
This was the best experience in a Metro by T Mobile, Brenda and Angelica were very helpful and professional.
I highly recommend this store for any transaction.
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July 2024 by BILLY FORMAN
Hey I just Want to Say Shout out to Harlan & Macho those guys work amazing Together and they definitely got the great customer service me and my family need , now a month ago i went there and A Lady Name Brenda Was just Horrible she didnt take time to see what we needed just wanted to sell us everything without figuring out the problem. wasted 45 min of our time almost left the company cause of her , Macho & Harlan You guys ROCK METRO FLEX
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July 2024 by Travis Robins
Today, was a blessed day with the help of Ms. Brenda was a big blessing she's super Everytime I come to pay my bill but today, she took the cake I love her work ethics???
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July 2024 by Angelica Maria Fortis
Great costumers service, very recommended
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July 2024 by Miguel
The Lady at the counter was very helpful and was able to get my phone done correctly and working! I recommend her for help and she's very knowledgeable! Great customer service.
