Michaels in Merritt Island is a popular craft store offering a wide range of art supplies, fabric, canvases, yarn, knitting and crochet supplies, frames, floral items, scrapbook materials, beads, jewelry kits, Cricuts, and craft machines. Customers appreciate the store’s large selection and seasonal decor, making it a convenient place to find craft and party supplies for any occasion. The store also provides party planning items such as balloon inflation, decorations, gift packaging, favors, and tableware, all in one location. The staff is generally friendly, helpful, and dedicated, with many customers noting the employees' hard work and positive attitude despite being busy. One employee, in particular, was highlighted as very helpful and caring. Customers feel that the employees make the shopping experience special and foster loyalty to the store. However, there are occasional issues, such as some staff members being less helpful or rude, and frustrations with self-checkout options. Overall, visitors value the helpful staff and the variety of products but hope for continued support for the employees and better customer service experiences.
