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October 2023 by Mae S.
Buying a car is never an easy task, even less so due to my anxiety and panic attacks. After many weeks of preparing ourselves for a successful car buying expedition we arrived at Mike Erdman Toyoto and met with our consultant Jashua Maurico. After test driving the car I was interested in, we thought it was perfect and we wanted it. Easy peasy right? Five minutes later Jashua came back and said it had sold to someone else while we were test driving it!!! I just couldn't anymore so we left. Fast forward another month and we were prepared enough to try again. This time it went way more smoothly than I could have ever imagined and in hindsight I love my 2023 RAV4 even more than the previous car we had looked at. At the end of the day we couldn't have done this without Jashua! Not only was he super knowledgeable and answered every question we had, he was so kind and so patient with me with absolutely 0 pressure. Now I'm the owner of a brand spanking new beautiful RAV4 and I couldn't be more satisfied with our experience with Jash and with Mike Erdman Toyota. Highly recommend and would buy another car from them tomorrow if I needed to. Thank you Jash!!!
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October 2023 by Margaret G.
I'm giving this place five stars I love the service and the person that helped me was Emily Way to go!!Nice job Emily!! She was honest friendly I recommend this place I'll be here soon again for my oil change. Thank you Emily...
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October 2023 by John T.
Mike Erdman Toyota is the closest dealer to my home, when I was ready to buy a new RAV4 I reached out for a price. Over the next two weeks Gary G repeatedly sent over things I didn't askat an over MSRP price, I went back to him three times with exactly what i wanted (RAV4 XLE, not hybrid not premium, etc..) and he just couldn't get it done. I contacted the second nearest Toyota dealership and they gave me a price and I bought the car. A few days later Gary from Mike Erdman sent me condescending rude emails about not buying from him. I would avoid Gary and Mike Erdman Toyota if you can.
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October 2023 by Kevin B.
Traded my leased 2020 Tacoma for a leased 2024 Camry. My wife, and I didn't care much for the car. We went back 2 days later to take advantage of their 9 day, 500 mile offer, which allows you to return the vehicle within 9 days, and 500 miles. I was told that it does not apply to leased vehicles. While their website does say "Purchased vehicles" it says nothing about leased vehicles being excluded. It's dirty business if you ask me, and I suspect that no one that I dealt with even knew the policy. Erdman Toyota will never see my business again. You screwed the little guy, Erdman. Good job!
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August 2023 by Ziggy P.
When I bought a car there I paid for a license plate and they gave me a temporary one it has now been expired for 5 days, I keep asking them to mail the official one like they said they would, and I keep getting ignored
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August 2023 by Juliana P.
I am sorely dissatisfied with my care at Mike Erdman Toyota. For months I have been on the hunt for a Toyota Prius since I'll be moving to the state of California soon and feel this is the best economic solution for me. The website listed a great Toyota Prius I had been inquiring about for 2 weeks and was connected with Jessica, a manager at the dealership. One day when I was randomly looking for the vehicle again online it was no longer on the website and when I asked Jessica about this she led me to believe the car was still available and that we should come in. Little did we know that the vehicle had been sold and we had made an hour long trip to leave empty handed. We were lied to and we will not be returning.
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July 2023 by Roxanne D.
Absolute worst service experience EVER. We have been loyal Toyota customers (both purchasing & servicing) for over 35 years. This is the absolute LAST TIME Mike Erdman Toyota will see my business. Too bad, as we were ready to trade in our '21 Tacoma. Be careful in the service dept; what they tell you/what they do/what they charge you is all over the place! Shady business.
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July 2023 by Karen T.
I had my car out there for a repair as my a/c was not working. I was told by another shop that it was the compressor. I called and got an appt to put the car in to have them replace it due to that is where I take it for all of my repair and oil changes. Well the mechanic who worked on my car said it was something else and not the compressor that was fi e I was told. So took it back cause having the same issue and now they say it is the compressor. They said oh he thought it was ok. Now due to the other repair and them stating I needed other things had them fix that but now can not fix the compressor like they were suppose to. DONT EVER TAKE OR BUY FROM ERDMAN TOYOTA
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June 2023 by Sara Fellows
I go here for my free car wash! Then use their big industrial vacuum to clean out the inside. It's all free if you buy your car from them!
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April 2023 by Constantin Robles
Attempted to buy car out of state. Had everything lined up and even sent them a wire as payment. Only for them to sell the car from under me. These people will sell their own mother for a few extra bucks. If a hurricane comes and blows this place away, it won't be missed.
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February 2023 by hannah s.
This is the most beautiful dealership I have ever seen!! The staff in maintenance are customer service forward and take the time to answer your questions about the concerns of your car! They are quick too!!
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January 2023 by Lauren M.
Yikes! Went in to test drive a Corolla Cross, and found out they were getting a 2022 XLE in Celestite, the exact car I was looking for. Spoke with Ed, who was very nice and able to get my trade in at a reasonable value, got the financing set up for the car, put down a $500 deposit to "secure the car", and it was scheduled to get here November 16th, 2022. We leave my mom's number as the phone number to call when updates on the car are available, as I work unpredictable hours. We got a call from Ed saying that there was no delay, despite Hurricane Nicole. November 16th came and went, got word that morning that the car got "delayed", citing hurricane nicole being the delay. I understand things happen, but that was a disappointment, considering this was my first ever car buying experience. I expressed my frustrations to AK, who seemed more annoyed than remorseful. It gets delayed two more times, and Ed apologized, stating that he'd speak with the GM about compensation. The car finally arrives on December 1st, 2022. Ed sincerely apologizes for the delay once again. I sign the paperwork, excited and relieved to finally have gotten the car, only to discover when I got home the original car I had thought I was getting had a different VIN. Between the car delays, to getting a car with a different VIN, I feel like the car I had originally thought I was getting was sold to someone else, and they had to scramble to get a new one in the same color, trim, make and model, and I was not told the truth. Which negates the whole "$500 to secure the car" that I had to do in October. The next thing I noticed was this very strange pinstriping done to my car that I hadn't seen in any of the research I'd done (and I looked at a lot of content on this car, I had to keep myself excited after three different delays). This detail was applied very shoddily, with hairs STUCK IN THE PINSTRIPING. Hairs and fibers stuck in the pinstripes, as well as it stopping in strange places on the car. Pinstripes I didn't even know would be on the car that I did not want, an extra $380 for something I could make for less than $5 on my cricut machine!!! (This includes the window tinting as well, but I'm sure it was still an extra unwanted cost). When given the surveys at the end of this experience, I was honest on how rough the experience was, where it asked me to put down my contact information, where I did. The GM, Troy, called my mother instead of me initially. I called and asked to speak with him, and left my contact information again on his voicemail. My mom then called, requesting to speak with him. His voicemail again!! It's now been over a month, and I haven't gotten a response. Never got the compensation that Ed was going to talk to Troy about, and paid extra for this horrendous pinstriping!! The car itself is amazing and everything I wanted, but the dealership definitely tainted the experience for me, and makes me worried about getting another car. I most definitely won't be getting my car serviced through them, and I'm letting everyone know how horrible the experience was
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December 2022 by Marlene M.
Their salesmen and closers are liars and do nothing but bait and switch with the prices. I will accept some responsibility for not doing better research before I went in but they lislead on what the true MSRP was. Pretended like they were giving us a deal $2000 below MSRP when in all actuality it was less than $400. Be very careful which MSRP price you look at on the sticker in the window. Will never buy a car from them again and will tell everyone to go somewhere else. Dont' like doing giving my business to unethical salesmen.
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December 2022 by Patrick L.
Absolutely unethical approach. We agreed to purchase a new car and put a deposit down. The day before pickup, they increased the price by $2,000. When we wouldn't pay the increased price, they refused to refund our $1,000 deposit. Avoid this dealer - find an alternative unless you want to be ripped off.
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October 2022 by Jana K.
Great experience. Our salesman, A.J was amazing. He was literally running at some points of transaction to get the job done so I didn't have a long wait. I got a good price on my trade and was able to get my new vehicle for quite a bit less than asking price. Thank you so much!
