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November 2023 by Christian Shelnutt
I had such an amazing first time buying a vehicle at Jackson Kia! Firstly, Hunter was such an amazing help in finding the right vehicle. I already knew what I had wanted and he definitely was able to steer me in the right direction. He was kind, he listened to what I said when I told him what I wanted and needed in my new vehicle and he was absolutely able to make everything possible for a fun and comfortable experience as as first time buyer. Secondly, the ability of the people who work at Jackson Kia to get you in your new car and on the road was quick, easy and swift. I know the next time I buy a vehicle, it will definitely be from my new favorite salesman, Hunter, at Jackson Kia!
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November 2023 by Antonio Jones
Jackson Kia was awesome! I was down there from Georgia to pick up my vehicle after a breakdown and while down there, they took care of an oil change for our other vehicle within an hour! Mia my assigned service advisor was very courteous and professional helping me through the whole process. Unfortunately I live 4 hours away from Jackson Kia otherwise I would see them for all my mechanical needs. Thanks again for the great service and keep up the great work!
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November 2023 by Evan Berry
Fair dealership with helpful staff. Had the most reasonable price among other Kia dealers and made the process fairly straight forward. They had the vehicle we wanted in stock and honored the national Kia lease incentive. Overall good group of people.
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November 2023 by Brittany Campbell
I had an outstanding experience at this car dealership and would confidently give it a five-star rating. From the moment I walked in, I felt incredibly welcomed by the friendly staff. The atmosphere was warm and inviting, making me feel comfortable and at ease.The level of professionalism displayed by the dealership's team was exceptional. They were knowledgeable, patient, and took the time to answer all my questions, ensuring I had a clear understanding of my options. Every interaction was characterized by politeness and genuine courtesy, making the entire process a pleasure.What truly stood out was the dealership's exceptional hospitality. The staff went above and beyond to make sure I had a positive experience. They were attentive to my needs, accommodating my preferences, and ensuring I was satisfied with my choice. This high standard of service, combined with their warm welcome and professionalism, made my visit memorable and enjoyable.I highly recommend this dealership to anyone looking for a seamless and pleasant car-buying experience. Their dedication to customer satisfaction, coupled with their genuine hospitality, sets them apart as a top choice for car enthusiasts. Special shout out to my salesman Ron Mobley. I was in and out within just a few hours.
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November 2023 by Joe Cullinan
By far the best Kia service dealer I’ve ever experienced. My 2014 Optima broke down on 95 while driving from DC to Key West. I suspected engine failure so I had it towed to the closest Kia dealer which was Jackson Kia. The dealership looked brand new, the staff were super helpful and the service manager (I think Dave) got me a rental car to complete my journey. Maia kept in contact with me updating the progress of the repair. It was determined the engine had failed and within two weeks I had a new engine installed under warranty. I know that dealerships actually lose money on warranty repairs and this was a big one. I was treated as if I was paying top dollar, even though it did not cost me one cent! Highly recommend this dealership and wish the ones in DC were half as good.
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October 2023 by Anna Fisher
Jackson Kia was literally the BEST car buying experience I have ever had. I was reluctant to even look at buying a car. I was uncertain if I could get the right financing or an affordable payment. These days it's so hard to know who to trust.I had an entire team take care of me. They were really straight forward and did everything they could to help me get a great car at a great price!! From Matt in internet sales to Jeff my sales rep to Tomas the finance manager to Jason in service who detailed the car for me. These guys are amazing.I felt like I was the only customer there the way they ran around to get everything handled for me. No shady sales tactics just great customer service. I will recommend them to everyone I know. Thanks Jackson Kia!!!!
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October 2023 by Catherine Owens
This visit was my first time using Jackson KIA service department. I arrived and was immediately welcomed as soon as I walked through the door. Not knowing how long my car would take the shuttle driver me home. I don't know the young man's name but he was fabulous very polite and carried on a nice conversation. A few hours later I was informed my car was ready and they sent the shuttle to pick me up. They brought my car up and sent me on my wayEnergy one is go friendly. I will return should I need service again
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October 2023 by Sean Ambrose
I recently had an outstanding service experience at the Jackson Kia Service Department, and I can't commend Maia C enough for her exceptional customer service. Maia went above and beyond to ensure that my vehicle's maintenance needs were met with precision and care.From the moment I walked in, Maia greeted me with a warm and welcoming attitude. She was incredibly kind and understanding, taking the time to attentively listen to my concerns and preferences regarding my vehicle's maintenance. She demonstrated a genuine dedication to ensuring that I received the appropriate maintenance for my vehicle, and I truly appreciated her attention to detail.Comparing my experiences at different Kia dealerships, I must say that I'd rather travel to Jackson Kia in Cocoa than visit Boniface Hiers in Melbourne. The service and sales team at Jackson Kia are remarkably efficient and demonstrate a level of competence that surpasses the local competitors. The overall service provided was top-notch, and I felt like a valued customer throughout my visit.I highly recommend Jackson Kia to anyone in need of exceptional service and genuine care for their vehicle. Maia and the entire team at Jackson Kia have earned my trust and will undoubtedly be my go-to dealership for all future maintenance and service needs. Thank you for the outstanding service!
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October 2023 by kristin gray
I purchased a vehicle from this dealership on Saturday. They were absolutely AMAZING! Jacob Savage was the best sales person ever! We ran into a couple bumps but he made it happen!! The General manager and Tomas were super nice as well! This place is definitely a 5 star dealership! Thanks gentlemen for making this a great experience!! However I wasn’t given a spare key and that’s a bit disappointing because i am a busy mom with two boys. And the keys are $300…
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September 2023 by Allen Newman
This dealer has no compassion on trying to work out a warranty injustice in my opinion. The car starter died and had to have the car towed to Jackson KIA in Cocoa Fl. a 5 mile journey. We arrived around 330 on a Friday afternoon. I was told by the service advisor tha the shop had already started to clean up and wouldn’t be able to get to it till Monday. I asked if they had a loaner and was told they did not. I had to call a rental car to come pick me up.I called on the following Monday around noon and was told they hadn’t been able to get to it yet. I received a call on Tuesday morning saying the starter has failed and would be close to 1100.00 to replace.When asked about warranty I was told that even though the car had less 4 years on a 5 year 60,000 mile warranty I was over the mileage by 1100 miles. Sorry about your luck. No willingness to try to work out a compromise.
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September 2023 by Kimberly Adair
We went to other dealerships before Jackson Kia and were highly upset and disgruntled, to the point we were just not going to purchase a new vehicle. Then after pulling into our driveway to call it quits, we made the decision to go to Jackson Kia. I have to say, it was the best experience we have ever had. We went in, they listened to our needs and were very professional. They put zero pressure on us and worked with us so well that we purchased a vehicle from them. We loved the experience, the staff, the building itself was beautiful, and how easy it was. The vehicles they show online are what they have at the dealership unlike other dealerships. Other dealerships we went to advertised vehicles they didn't have and their promotions were deceitful. Jackson Kia met all our needs. We couldn't be more satisfied with the assistance and our new vehicle.
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August 2023 by G F
Teens first car. We bought a new Kia Forte from Ron at Jackson Kia. There were zero games and the price was exactly what they said it was. I called the two other Kia dealers that both told me there was no way they could sell it for the price I was given. The other dealers were a $1,000 more for the exact car. Needless to say Jackson Kia was honest, and I had zero issues. The finance department was quick and easy. Would definitely recommend people to go there and would buy another car from them in the future.
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August 2023 by Jennifer Callaghan
My husband and I purchased a car over the weekend at Jackson Kia after having a bad experience with a different dealership. We drove over two hours each way to get the color and model of a car we couldn’t find at other Kia dealerships. It was 100% worth the effort. Stephanie was ready for us upon our arrival and greeted us warmly. Matthew, our salesperson was friendly and accommodating. He even reworked his appointments so that we could get out of the dealership at a reasonable hour on a Saturday night. The GM was very nice and apologetic about an unexpected delay in paperwork. The Finance Manager was efficient and had everything ready for us so that we could check out quickly. I would absolutely recommend Jackson Kia to friends and family and would happily drive over from Tampa again for any future car needs.
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August 2023 by Bill Meeks
I really liked the overall design and cleanliness of the service wait area. I also really liked my service advisor. She was nice and knowledgeable. What I didn’t like is I was charged a service fee for using a credit card. I’ve never had that at a dealership before. So I’m glad I didn’t buy my Kia at Jackson and I’m in the market for a new car. But it won’t be from here. The service fee is an insight into a business that will nickel and dime you- no thanks.
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August 2023 by Tyler Robertson
Jackson Kia was a very pleasant and easy experience. I first talked to Sade to set up an appointment on a vehicle I was interested in. Then when I came to the dealership Hunter at sales was introduced to me by a manager he was very nice an enthusiastic about working out a sale with the car I wanted. After the test drive and confirmation of the vehicle I wanted hunter introduced me to Thomas in finance. Thomas was also very kind and straight forward looking out for my best interest in the finance process. Lastly the store and other managers were frequently walking around checking on guest such as myself and my family. Overall it was a very professional transaction and I would recommend the dealership.
