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December 2023 by Henry Locke
Awesome knowledgeable people who takes their business very seriously. Probably the best in bervard
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October 2023 by Cyndy Knight
Looking forward to our pool re-do!!!
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March 2023 by Paul Lisa J.
The mechanical seal went out on our pool pump. Suttons explained how to disassemble my pump remove and install a new mechanical seal. It worked like a charm and they saved me lots of money by repairing my pump instead of buying new. Thanks Suttons! Paul Jacobi
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March 2023 by Todd Bernstein
amazing workers, meaning their service tech guys and install guys. I asked for a quote for new heater, new pump, new filter system and new pool and hot tub light. Was told its in the 10k range and they have been to the house more than once to see the job. the quote had miscellaneous hours depending on the job meaning they will charge two to 6 hours but they just dont know how long it will take so if its only two they will only charge the two but it could be up to six, which is not ok. so i went to the office talked to someone and they were up front about costs. i wanted the quote redone because it was only to move my old equip about 5 feet which i had to dig myself and it was 6k from sutton. when i said forget moving just quote new heater, pump, filter, and pool lights for the pool with spa light and new transformers. they said someone will come out again to take a better look for pricing. a few hours later sutton calls me at home and says it is in the area of 10k so do i still want their guy to come and take a look. i said i had quotes from other local pool companies in the 6 to 7 k range but if they would just take the time to look again maybe we could work together and the answer from sutton was we are not on the same page and they will take a pass on my job. soooo, all i can say is this local company is not a company for local people. they are way over priced and will pass on work that easily which is NOT COOL. i am more than disappointed because i spent the time to go in their shop to meet all of the employees face to face and i liked the employees, down to earth guys, but with horrible owners or management. very sad since they came recommended buy my pool cleaner who is awesome.
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March 2023 by Tom Wyrick
Always friendly and very friendly and helpful.
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January 2023 by liz lee
Tried to get an appointment to have my pool light repaired, and my pool deck resurfaced and a new drain around the deck, ALL things they list on their website BUT don't do unless you are willing to have the pool remodeled.
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October 2022 by Dr. Željko T
They are fairly good and honest. The reason they did not get 5 stars is because once when I bought muratic acid they insisted I buy one brand instead of another (the one I preferred). It turned out that the one I preferred is more pure and does not turn yellow. Other than that incident, my experience with Sutton's Pools is a great one!
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September 2022 by Dr. Bill Todorovic
They are fairly good and honest. The reason they did not get 5 stars is because once when I bought muratic acid they insisted I buy one brand instead of another (the one I preferred). It turned out that the one I preferred is more pure and does not turn yellow. Other than that incident, my experience with Sutton's Pools is a great one!
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June 2022 by Michelle Dymond
This is a terrible company on 520 in Merritt Island. They called and towed a bunch of Fathers who were parked on the side of the road, not even technically on their property! Forcing their children to have no rides and NO CAR SEATS. Your business isn’t even open today. Do yourself a favor and take your business to a local company with thoughtful owners. I saw a father with an infant who had to sit for 3 hours in the heat waiting to get his car back. I will NEVER give this business my money.
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June 2022 by gary sawicki
They explained the steps required to diagnose my pool problems. I am now their regular customer.
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June 2022 by Mary Ann Kroger
They weren’t able to help me but gosh they were trying to be so helpful to me they were able to give me some information
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May 2022 by Kim H.
I was thoroughly pleased with our whole experience - we just needed a light repair but they were fast, knowledgeable and courteous the whole way through. Eric was very personable and I wouldn't hesitate to use them again in the future.
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April 2022 by Jeffrey Dean Stanton
I recommend Suttons to my customers for all repairs
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April 2022 by Jamie D.
Like most pool company's in Brevard County they are busy, and could care less if they lose clients or pay attention to service requests. Sutton Pools is no different. If I could choose no stars, I would. From the very beginning Sutton Pools service team has been argumentative, dismissive, and non reliable. We began with purchasing a heater/chiller that was meant to use remotely for our guests who stay at our beach home. The tech Eric, was very dismissive, who would rather text than pick up the phone and have a conversation. Janice Sutton, who generally responds to email requests and always with a short argumentative reply couldn't be less helpful. Our pool company who services the account noticed the motor recently purchased and installed less than a year ago by Sutton Pools was making a loud noise, so he sent video which I forwarded to Sutton Pools. The motor is under warranty but Sutton refuses to honor that warranty claiming the pool company was to blame for not notifying them sooner. Furthermore, the heater/chiller we installed less than 6 months ago is also leaking. Now Sutton Pools recommendation is for us to pay for a new motor and find a new company to handle the service requests. We would NEVER recommend Sutton to anyone.
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July 2021 by Gem G.
Wonderful Family operation. Have been dealing with them for years. Just bought new variable speed pump, salt water system and new filter plus all the plumbing necessary. Eric, their installer is a great teacher. He thought me the system in and out to get the max out of it. The energy savings from the pump alone should pay for the $4800 investment in a few years. Thank you, Janice, Mark, Bill & Eric.
