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November 2023 by Michelle
The place itself is great. The manager Misty Diffin is a crazy person that couldn’t be more unprofessional if she tried . This lady needs a class in customer service . We r moving out after she cussed us out in front of her boyfriend . I was never late with any payments and had more than one u it there for 2 years .
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September 2023 by Laura Dube
I had to keep walking to the end of the aisle because the motion light kept going off leaving us in the dark
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September 2023 by Luis Melendez
*Review is for vehicle rental, not the storage facilities* FYI, this facility DOES NOT HAVE AN ATTENDANT. Whatever reservation you make is done online and through the Uhaul app only. We made a reservation at this location because it showed that it has the van we wanted available. Then we got a call saying they did not have the van available at this location that we had to go to the Rockledge location instead (which is the location that manages the Merritt Island location) and then followed by a text message stating the address for the pickup. We show up at the Rockledge office around 3:40, and after waiting in line for it to be our turn for about 30 ish minutes just to have them tell us that our rental is at the Merritt Island location and that she didn't know who called or text us and that they dont have any vans available... so we drive to the Merritt Island location (fyi the app doesnt let you check in to start the pick up process until you are physically at the location in person as you have to allow the gps location to confirm you are there before you begin, which I understand) but now we are about 45 minutes behind schedule. Then, to top things off, the app freezes during the "approval process," and we call customer service for assistance and have to wait about 1 hour on hold. The app ends up going through during our hour long wait, BUT then it gives us the wrong lock box number, and there are no keys inside the one the app assigned us... so we call the Rockledge office, and someone comes and opens a different lock box and hands us the keys to the van... it is now about 6:20 pm (for a 4pm reservation that we showed up at 3:40 at Rockledge for...) After this experience, I've now decided to just buy a truck and am not renting anymore with Uhaul... if anything, I'll try Penske next time.
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April 2023 by Google user
I can never get a hold of them by phone. EVER. They are always \"busy\" and the call center asks for their phone number so THEY can get a hold of them and ask the office to call me back at THEIR convenience. Not at all what I'm paying $100/ mo. for.
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March 2023 by Mister Shadow
I can never get a hold of them by phone. EVER. They are always "busy" and the call center asks for their phone number so THEY can get a hold of them and ask the office to call me back at THEIR convenience. Not at all what I'm paying $100/ mo. for.
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January 2023 by Laura Irwin
There are no physical workers here and you sit on the phone getting transferred around to 3-4 people while on hold and explaining your situation time after time and they just keep telling you to refresh the website (which doesn’t work properly)
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December 2022 by Tyler Pronesti
Awful experience renting a vehicle, check-in and return process needs some work. Go rent a truck from Home Depot or a rental car place instead.
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October 2022 by David Pincheck
Very secured, the people always check each unit to make sure your belongings secured, I have received call that I didn't slide the latch before putting my lock on my United, and also from others they put a lock and notice that the employees secured it for you
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October 2022 by Antonio Merola
The worst U-Haul place in the entire County , they don't pay any employees to work and have the most horrible service/customer service
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August 2022 by S
RESERVED A CARGO VAN AND THERE ARE 5 SITTING HERE, BUT NONE ARE READY!
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February 2022 by Lou Siau
Always a great experience
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September 2021 by Pierce Fredriksen
Rented me a van, charged me for the van, did not have any keys or employees on property. Had to call a help line and sit on the phone for half an hour until finally she got me a van at a different location. Doesn’t seem like this one is actually in business.
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August 2021 by David Fahey
Management lacks integrity. Please don’t lie and tell me you called me back after I asked to speak to a manager. We all have cell phones that show missed calls. Nothing worse than a liar.
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July 2021 by Nurit Orgal
Do not rent storage here ever. I was so happy in the beginning to rent my storage. But soon as I clear it the nightmare begin. Customer service never answer. I paid fully and left before time.Waiting time on phone is hours. They sent emails and letters with payment notice. And even sent a letter to my landlord that they will put lean on the house. Seriously? Never again.
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July 2021 by The fixer
Very nice and secure storage facility. Reasonably priced.
