-
June 2025 by Isabela Lopes
Absolutely Disappointing and Embarrassing Experience – Never Returning!
I had one of the most uncomfortable shopping experiences at Anthropologie, and I’ll never shop there again. I found a pair of pants clearly marked with a sale tag, in the sale section, along with several other identical pairs in various sizes. When I went to the cashier, she abruptly told me that “someone” must have put the wrong tag on them — as if it were my fault or I was trying to cheat the system.
I explained that I found them in the designated sale section with multiple identical items marked the same way, and instead of acknowledging the store’s mistake, she made me feel completely dismissed and uncomfortable. She offered zero apology, zero accountability, and worst of all, no discount or gesture of goodwill for the store’s error.
While finishing my purchase (which, in hindsight, I wish I hadn’t made), she started chatting with other employees about removing the rest of the pants from the sale section — a clear indication they knew it was their fault. Yet still, nothing was done to make it right for me as the customer. No empathy. No solution. Just awkwardness and a sense that I had somehow done something wrong.
I walked out of the store irritated, embarrassed, and honestly, disheartened. I used to love shopping at Anthropologie — but this experience completely ruined it for me. You don’t treat customers like that. Ever. Zero stars if I could. I do not recommend shopping here — especially if you expect even the slightest bit of customer service or decency.
-
April 2025 by MiaCityGirl
Love their candles
-
December 2024 by Jen Mar
Be careful with the prices in the sales section. They don't seem to be accurate. And when you return to get them to make it right instead of an apology for putting the wrong tag on a product you get side eye. So check your receipt before you leave the store and have to come back from far to have them fix their mistake.
-
August 2024 by Zoe Busca
I have been a loyal customer of Anthropologie, frequently shopping at the Miami Beach location due to its convenience. Recently, I attempted to return two items. I was assisted by a manager who had previously been helpful and kind. However, this time, her demeanor seemed different, possibly due to the nature of my visit being a return rather than a purchase. I understand that returns might impact the store’s sales goals, but I did not expect this to influence the level of service.
When processing the return, the manager insisted that I needed the physical card used for the original purchase, which I did not have at the time. I left the store without issue and returned the next day with the card. To my surprise, a different associate processed the return without asking for the physical card at all.
As someone with over three years of experience in retail, including roles as a Sales Associate and Sales Lead, I understand the pressures of retail operations. However, I find it concerning that a manager, who should set the standard for customer service, provided inconsistent and, in my view, unethical treatment. This experience has negatively impacted my perception of this store, which I have frequented for its excellent products and typically helpful staff.
I hope this review encourages reflection and improvement in customer service practices at this location
-
June 2024 by Wendyl0v3
Lovely store for unique presents. A little pricey for clothing in my opinion. But it helps for beautiful last minute presents
-
June 2024 by Henry Black
Been here a few times to get stuff for my wife and the staff are incredible. Helpful but not pushy, very friendly and positive/fun.
The store is huge, airy and light. Most importantly, it has loads of beautiful clothes and gift options. If you are stuck for a present for your wife, this is the place
-
May 2024 by Sam Arittan
Two-story Anthropology store stocked with everything they offer. Fun to shop at since it's right off of trendy Lincoln Road.
-
February 2024 by Oscar Carmona
I bought coffee and two sweet breads, I don't know their names, I asked permission to use the bathroom, I had to wash my hands, they didn't allow me to use the bathrooms, bad attention
-
October 2023 by arianacojocaru
nice staff, helpful!
-
August 2023 by Silvana Heinze
I like everything!!!!!
-
August 2023 by sen tab
Nice place
-
August 2023 by alessandro d'andrea
Beautiful shop where you can find really beautiful things
I advise
-
August 2023 by Alejandro Prince
Great little cafe just a few meters from Lincoln Rd.
-
August 2023 by Michele Charnet
Very nice store, a little expensive
-
August 2023 by Federica Miranda
An unmissable place, always. The tableware and decoration of this place, in addition to the clothes, is something worth seeing!
