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November 2023 by Kiki Miami
I got a collection from them from 2020 of 56$ I haven’t been there probably I made appointment and canceled anyways I had no call or mail to inform me about the any charge I don’t recommend anyways I got better service at community centers for way less money
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November 2023 by Luz de Luna
Nicole the rudest nurse, unprofessional Neither you or your pet will be treated with respect, love and dignity.I went with my dog Mocca for his first appointment, a 3-month-old puppy. They took us into a room, then the nurse came, she was really rude. She came in and without greeting or introducing herself, she started asking questions, typing on the computer, her way of speaking to me was disrespectful, I felt attacked by her way of speaking, she was yelling me, I wanted to get out of there. At that moment, Dr. Robert Muir arrived, a young person, very kind, delicate and slow to speak, he treated my Mocha with respect and oh surprise that the nurse Nicole with the doctor present began to talk nice and changed the way she treated me and Moca, I mean, I had two nurses and a doctor at my appointment. She acted totally different. Then the doctor came out and she returned to her ostensible attitude. Her name is Nicolle, I know it because during the process I asked her what her name was.
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October 2023 by Eliza Brielle
I’ve been bringing my baby here for 2 years now. We absolutely love it here. They take good care of my girl every time. The staff here are super nice and doctors are super friendly and knowledgeable.
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September 2023 by Sherwin Garcia-Obregon (sherwino)
This is probably the best Banfield location I have ever been to, my little viejita beagle is in good hands with this team they've been incredibly helpful and thoughtful when making suggestions
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September 2023 by Jonty Fetting
I have been twice so far and had great service on both occasions. The staff at reception were helpful and friendly and Dr Robert Muir, the vet I got to see, was really kind, helpful and knowledgeable, going above and beyond to discuss options with me and to explain things in detail. He took extra time to do so, which I really appreciated. I recommend taking your pet to them.
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September 2023 by Zandrea Penn
!DO NOT BRING YOUR DOG HERE!This place is awful. They only care about money.The office staff is incompetent, they over charged for a health certificate for a service animal. Even though it clearly states on the Animal and Plant Health Inspection Service USDA Federal website that the USDA does NOT charge endorsement fees for service animals belonging to individuals with disabilities as defined by the Americans with Disabilities Act.- Not only did they over charge, they also asked to prove the disability. - Which is a clear violation of the ADA regulations. -Shocking that a veterinarian office does not know the laws regarding service animals.The office then refused to reimburse for the overcharge.Wow. Why anyone would trust their dog here is beyond me.DO NOT BRING YOUR DOG HERE.
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August 2023 by Jess Gerrow
Have been a client for a year and so far very positive experiences (especially compared to vets in Canada!) Pricing is super reasonable. Everything is always explained very clearly. No pressure to do unecessary interventions. They also do boarding which we were very happy with, special thanks to Vinny for taking great care of our senior dogs.
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April 2023 by Eunique Oasis
My dog almost died here!After a dental cleaning my dog was barely breathing, I had a spent all night in Pet Emergency, vomit went to his lungs during the dental cleaning procedure and he got pneumonia.God, horrible unprofessional people.
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April 2023 by Tony P.
I usually don't write reviews, but I would like to save you from an experience that you will regret. This is MOST DEFINITELY the most unprofessional experience you will ever have with any business in Miami( and that's saying a lot if you live in Miami. ) Please, Eco Deco is just a few blocks away and is MUCH better and less better priced.We were told that there was a small amount placed in "collections" that wasn't paid back in 2014. We advised customer service that we were not provided service on the dates specified and requested them to forward us the record showing services rendered and not paid. Neither customer service nor Banfield could find the records and the front desk attendant said she could not access the records for some reason.So I made an appointment with Eco Deco and came to Banfield retrieve my pet and was advised that we could just start a new wellness plan until the "Ghost" charge that was sent to collections is rectified. I regrettably agreed. Now keep in mind, I came back to request my pet be returned and was convinced to stay and create a new wellness account. All this took 3 hours so far, by no fault of my own. She tells me to wait and the nurse will come out to talk to me about transferring all the information to the new wellness plan. I waited for another 20 minutes. The waiting room is has about 5 other customers waiting when she comes out of the back, and says verbatim " You'll have to go home and wait, it's taking a long time **pauses to look at the other customers** because We've never had to deal with a collections issue before."I could care less what other individuals think, as there is no insecurity in my financial status, but her knowing that the details of the situation, then using embarrassment to shield herself from the chance that I'll get mad at being told I'd have to wait longer was extremely unprofessional. I called her out in front of everyone and asked "What collections issue are you talking about?". I wanted her to explain so I could explain that it's their records that are sub par, But she backtracked and said aloud to the room full of listening customers, "I meant it's taking a long time because we have to transfer the information from one plan to the other, I'm sorry". Super cringeworthy moment.She said they will call me to pick up my pet. I waited hours 2 hours and called about 30 minutes before closing. I asked when should come pick up my Dog, she said "come at 6pm and your pet will be ready. This is 5:30 pm....I arrived at 11am.... 7 hours just to get a rabies shot. Weird vibe....It sucks that you can't go into a establishment like this one and be served by normal ready to assist workers. Not good active listeners as I had to explain the situation 3 times over the phone.Bottom line....go to ECO DECCO......you've been warned....and if you decide to not heed my warning prepare super regret it. Never coming back here again.
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February 2023 by EM EM
My dog almost died HERE after a regular dental visitMUST READI took him this morning at 8:00am for a simple dental cleaning with anesthesia. They overdose my dog, it’s 5:00 am and he is still disorianted/vomiting/heavy breathing.I took him to the emergency room around 11:00pm (been there all night) and they told me that he has ASPIRATION PNEUMONIA, probably cause when using the breathing tube during anesthesia.He was barely moving in the car when we took him to emergency. He received shots but still not okIs this the way of returning a dog to their parents? I had several panic attacks and he is still vomiting and breathing weird like he has an lung obstruction. Someone call me and help my dog!!!!!!!!!!Do you understand that pets are part of our family? I don’t have kids because I chose to have a dog, and incompetent people like this seem them as bills/money, not little beeings.What is that he is vomiting? Blood? Someone help
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January 2023 by Janea J.G
Terrible customer service and awful organization. I made an appointment, got there and they could not find the appointment. I informed them that I needed prescription food for my dog and they still could not help. The worse pet hospital in Miami
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October 2022 by Dean Diefendorf
No issues with the care my dog received. Just usual and customary vaccines. The problem with this location is no one answers the phone. You call, they place you immediately on hold. You wait forever. Or should they take your name and number they don’t call back. The parking there is a nightmare. I raised the issue about basic customer service and they acknowledge they’re understaffed - I get it. But no one wants to be on hold for over 10 minutes. Just send to voicemail and call back. There are options in South Beach and I recommend you explore them.
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October 2022 by WesleySnpipes
DO NOT GO HERE UNDER ANY CIRCUMSTANCES. ZERO. I Don’t care if your animal is choking and this place is 5 min and the next vet is 15 min — GO to the 15 min one. Any place but here. Your animal has better chances of surviving going anywhere but here.The absolute worst, disrespectful, unprofessional, psychotic, uncaring, disgusting, condescending, rude, lazy, pathetic, greedy, inadequate, unloving excuse for a “VET”I HAVE NEVER HATED any experience and been more shocked and appalled than what we went through here. I am at loss for any more words unless I bust out a thesaurus for all of the above negative words that came to mind — if you are reading this = RUN.Our baby would have died in the hands of these criminals if we didn’t rescue her and bring her to a real vet. They were more worried about LUNCH than caring for our sick angel.RUNNNNNNN!!!!
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September 2022 by Tony Prades
My dog was scared of death!3 REASONS WHY you should avoid this Vet:?3- The last and most important:THEY HAVE NO RESPECT DOGS.Let’s talk business, realistically Vet clinics lose appointments everyday cause they simply can’t accommodate everyone in 8 hrs they stay open. They take limited appointments according to the time they have to treat your pet.This veterinarian facility is inventing the wheel( Ban-field hospital south beach)is innovating by getting all the dogs the possibly can and treating them as they go. That way the don’t lose any business and are able to have unlimited amount of daily appointments.?the second picture uploaded has all the dogs they were holding at the facility at the moment I arrived(11pm).2- After making an appointment and getting there on time they expect to leave your dog behind, where they place them in a cage with other 27 dogs that are already being hold inside for up to 5 hrs or more.1- As soon as I tell them exactly what I needed they go ahead and let me know all the treatments that will be provided to my dog without even looking at her. Treatments my dog didn’t need and would’ve cost me $500-$600.?thank god I reacted quickly reacted and said no.? THEY ONLY CARE ABOUT MONEY, not your pet. Please choose your Vet wisely or just cancel the treatment if you see anything suspicious.Pet owner=Pet parent
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September 2022 by Claudia Maldonado
This is my 4th time coming here, I was happy until today. Highly considering on changing the vet. DO NOT RECOMMEND THIS PLACE, very unprofessional. From the beginning I told my puppy had cough, and went for the vaccine. After 5 hrs waiting I CALLED the veterinarian and they Told me I can pick up my dog. At the end, I was told my dog didn’t get the vaccine due to the cold. Someone should triage the dogs to avoid delays. Also, very expensive. Ear infection and diarrhea $200, today they wanted me to charge $200 for the cold treatment
