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September 2023 by Caleb K.
I called them 10 times in the span of an hour to try to see if there was a notary. So I end up going there anyways to see for myself, and I walk in and it was dead!! It wasn't busy at all and they couldn't even answer the phone. I ask the front desk woman if there is a notary and she said, yes but only by appointment and ended up being rude about it. She said I could wait but it would be a VERY long wait. She didn't apologize at all and I left very upset. Worst bank of America ever, don't go here.
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July 2023 by Michelle D.
No one ever answers the phone and I can't make appointments in the app; very frustrating horrible service
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May 2022 by Laritza Rodriguez
Very good experience
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July 2020 by Panos S.
Luisa Mejia was amazing and really helped me with all my requests. Also the manager of the store Mr. Steve was there and he gave me financial suggestions. Thank you very much for everything!
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November 2019 by Candace Z.
Today is the 4th of the month, I'm soo sorry but u gotta have more than 2 bank tellers the first 7 days of the month and the end of the month when people are getting there social security checks, literally there are ONLY 2 mf tellers n about 17 people n line half of them older and can't stand that long... the employees are nice but management need to b fired this a mf business n needs to b ran as so!!, slow days less tellers , busy days more tellers common sense n if u ain't got that u have no business being n charge of this branch !!! Ohh not to mention all the 18 people sitting down to b seen , smh get it together Miami Beach BoA
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April 2019 by Noah K.
I've been to this locations 4 times now to pay the property management company rent. The tellers are always friendly and efficient. The problem is they often only have ONE teller working. The wait at this branch is horrific. It is a complete waste of time coming to this branch to do business. Again, the tellers have great customer service when you FINALLY get to them. Do not waste your time coming to this branch unless you are just using the ATM or you have a lot of emails to write while you wait 10-30 minutes just to make a simple deposit. I'm in line writing this write now, and have been standing here for 15 minutes. That is not an exaggeration. I was timing it this time. There are only 2 tellers, but then one goes on break while there is still a line of 6-8 people and no one takes their place. Do not come to this branch if you aren't just going to use the ATM.
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August 2018 by Alyssa M.
I waited 10 min to open a new account. Wasn't bad at all then was welcomed with a great attitude. It took about an hour with a informative banker. Did more then help me. Advised me about my credit. He was funny and made the time pass. I went in at 9:30 in the morning so first thing. I'm assuming if you wait to mid day it would be crowed. I do recommend.
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July 2018 by Armin A.
You do not want to do any business at this branch unless you got plenty of time to waste. If you don't believe me, call this branch for any reason, and you will find that all personnel, including the manager, are on constant "siesta time", and don't even answer the phone. The teller service line can best be described as a "conga line" snaking out to the street. During my frequent trips there from NY City, I would prefer to visit the branch on 41st Street for faster and competent service. This banking branch is obviously a training site or punishment assignment for bank personnel.
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March 2018 by Diego Santana Tango
Tienen uno afuera y otro adentro
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March 2018 by Tango in Miami
ATM afuera muy conveniente
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January 2016 by R.
This is a busy one, with the first days of the months super loaded. Team is good and friendly, especially Ryan! Be aware to avoid the brunch on its peak hours!
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January 2015 by Brian Rojas
14 people in line, only 2 tellers...
