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October 2023 by Moe Soliman
They do not have your car ready, they do not call you to inform you they don't have a car. Then get upset when you point out how inept they are. Very bad location. Didn't even bother checking other locations for me.
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September 2023 by David Franco
Great and prompt service with a beautiful SUV with only 2500 miles. Used it for my Dads funeral. It was a very fitting vehicle.
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August 2023 by Linesay O'shea
We hired a car with a free second driver, but the main driver is my husband for our holiday in Florida. I paid in full amount when I made the reservation a couple of months ago with my credit card and I have confirmed that I can use my card as a secure in case there are extra charges arise. When we pick up the car on the day, they ask for the main driver's credit card. However, my husband never likes to use a credit card, so he doesn't have one. But they refused to take my card. I mentioned I got the confirmation that I can use my credit card and showed them an email confirmation.Eventually, they took my card and wipe it on their computer and tell me there doesn't come up anything. I ask them to try my other credit cards. In total, we tried five of the cards and they tell the same reason that nothing is coming up on their computer. I ask them to put in the card details manually, but they also refused to do it which dragged on for over an hour and it was the closing time of the day. So we have to leave.As we can not pick up the car, we have to cancel the following day's snorkeling in Key Largo. I rang my bank to check if they have declined the transaction for security reasons. But the answer was, there was not even any attempt to use my card at all. Amex reassured me that my cards has no problem. So, I used it to paid our dinner at the hotel was no problem. The next day, we walked into Enterprises, and they have no problem using my card at all for the payment and security.P.S. This is the Budget on 6742 Collins Ave, Miami Beach.
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July 2023 by Administrator Tish Kendle
Budget is my go-to for all my rental needs for business and leisure. Everything is so simple from searching for the rental, extending your rental if needed, payment and return. The staff at the Miami Beach 67th Collins, FL and Merrillville, IN location are awesome and always friendly!
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July 2023 by Business Administrator Tish Kendle
Budget is my go-to for all my rental needs for business and leisure. Everything is so simple from searching for the rental, extending your rental if needed, payment and return. The staff at the Miami Beach 67th Collins, FL and Merrillville, IN location are awesome and always friendly!
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June 2023 by Melissa Mecham
We rented a car and the customer service was horrible. I rented a 7 passenger vehicle and they only had a 6 passenger available. They refused to give me a rate adjustment to this even though it is not what was rented. The car had viable been in 2 car accidents and they refused to log the damages. The agent said they don’t mark it to help customers out, but getting a car with more than a little scratch, should be logged. This car also had a horrible smell. Again, they said nothing can be done. Lastly, I arrived at 1:03 to pick up my 1:00 rental. I did not receive my car until almost 2pm. When I asked why this was happening, he said it was because I was late. In fact is my car had not arrived until 1:40. According to the very rude agent at the desk, he could do anything because I prepaid for the vehicle. I have rented here many years before, but the customer service now is horrible! In the end I left an item in the car that is now tracked to Miami international because no one in the office picks up the phone. I called various times as did the budget office and they just had it forwarded back to the main number.
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May 2023 by Michaelene Meger
Be careful here. I prepaid for the car but they charged me for it again as well as $184.00 fuel when I brought the car back with a truly full tank of gas. I think this is Budget in general because it happened to me at another Budget rental place. Overall this location was very nice. Workers were kind and knew what they were doing so it didn’t take long for pick up or drop off.
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April 2023 by Larry Buckman
What a pleasant experience at Budget on Collins ave north beach. Agent at the front desk and the lot attendant are first class! Polite and professional! Many car choices to choose from. I highly recommend
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March 2023 by Alexandr Kruzhkov
All cars are in excellent condition with very low mileage. Service and price are better than other companies I have ordered from.
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March 2023 by Khan Paquette
Great experience. Picked up in Miami and dropped off in Orlando. Very good staff. Efficient process. Thanks!
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February 2023 by William Gill
Very convenient process to rent a car. Very competitive prices.
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February 2023 by Lester K.
14 miles from the airport, had a flat tire. I am a totally disabled veteran with expensive medications that are subject to high temperatures. While I was waiting one of the issues was my service dog. Federal law is very specific about how to treat them. I suggested they send out a tow truck for their vehicle and bring me a replacement. Well after 2hours I'm still here with no water for my dog and I and still no decision from them. This started around 1:00am. It's been a very long day and I am very tired and tired of waiting so long. I definitely would not consider renting from Budget ever again and I will not recommend them to anyone. Very poor customer service.
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January 2023 by Rosana Milagre
The price and service here are AMAZING, I rent my cars only here for years
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January 2023 by Ed Novak
Everything about the car rental when extremely well except for the initial reservation.I used the budget website on my smartphone to reserve a car. I entered this location and my desired pickup time and other details. Although the system offered me an economy car at the time and location I entered, when I went to the location to pick it up the employee there informed me that they in fact did NOT have any such car. In fact, they didn't have any vehicles available at all, until hours later.I had to leave and come back about 3hrs later at which time a different car was given to us. The car that was available was bigger / more premium. But, I was charged the lower rate of the original reservation. I appreciated that. However, it is frustrating, confusing, and inappropriate that the budget website / system indicated to me that a certain car was available at a certain place / time when in fact it was not.
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December 2022 by Teresa W.
THE CUSTOMER SERVICE IS AWFUL. DO NOT BOOK UNLESS YOU WANT YOUR RESERVATION CANCELED. We booked 2 months ago via Expedia, and he canceled my reservation because it was through Expedia. He pretended he had no evidence of the payment when I was clearly showing him all the receipts. Mind you, this is during Christmas time and they conveniently didn't have any cars left after I had a secure reservation for 2 months. The man behind the counter was so incredibly rude, he made no effort to fix the situation and left my husband and I sit out in the rain. Unbelievable. I guess this is all bittersweet, because I didn't end up renting from them! Hertz took care of us with cheer AND IT WAS CHEAPER!!!!! Do not go here just because the price may look nice. It's all a scam
