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February 2024 by Russell H.
Visited Kith Treats in South Beach, Florida. The atmosphere felt claustrophobic, but the staff taking my order was friendly. Tried the limited Dragon Milkshake for Chinese New Year, which was tasty, but the $14 price tag seemed steep for something available elsewhere at a more reasonable cost. The store's clientele exhibited a peculiar mentality, perhaps influenced by the upscale environment. Overall, not inclined to revisit for other items.
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December 2023 by Denzell J.
The female employee was rude and discourteous. Was rushed when looking at the menu and the female employee argued with me.
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December 2023 by Andrea Jimenez
This location profiles customers based off their appearance and then Kith customer service refuses to respond when you contact them to rectify the situation. At this point I want Kith to facilitate a return of the item I purchased and they have not responded.I went in on a whim after a day on the beach to buy my partner an item that sold out online. I went in and asked for the item I wanted. When it came time to pay, the cashier asked for my ID to purchase the item. I was paying with my debit card for a purchase under $200. I hadn’t seen her ask the previous person for their ID. Debit cards also require the use of a pin which limits the risk of the purchase being fraudulent.I’m extremely bothered and disgusted that I was asked to present my ID because I didn’t fit your employees idea of what Kith customers look like.
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October 2023 by Kim U.
Was here in Miami to get The Prince a shirt that was sold out online. Some of the associates were cool, some looked at us like we were gonna Jack the Merch. We didn't try the food. As soon as we walked in, one of the associates said- " Treats is that way." I'm here for a shirt, dang. I also bought other stuff too, dang. Cool store, now I look at their stuff online
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September 2023 by Carissa Davidson
Everyone in this store was nice, helpful and seemed to be enjoying their job! No one seemed pretentious which is great too. Got a pair of shoes and the employees were very helpful with sizing !
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August 2023 by Mike K
I recently made a purchase from Kith, and the entire experience has been nothing short of a nightmare. My order has been in limbo for an extended period, and despite my attempts to get clarity, I’ve been met with dismissive and unhelpful responses. Rather than taking responsibility for the delivery issues, Kith conveniently shifted the blame to their carrier, expecting me to wait indefinitely for an investigation.It’s evident that Kith prioritizes their bottom line over customer satisfaction. Their refusal to either resend my order or provide a refund, despite the clear delivery mishap, speaks volumes about their lack of commitment to their customers. It’s shocking that a company would leave a customer high and dry, especially when they are clearly in the wrong.I urge potential buyers to think twice before engaging with Kith. Their lack of accountability and poor customer service is a glaring red flag. There are plenty of other businesses out there that value their customers and stand by their products and services.
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August 2023 by christopher kuchta
Order #2906449 delivered to wrong address 2 months ago, no refund or communication from customer service. Will update review rating when this order is properly addressed.
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August 2023 by Fin Welch
Modern, chic, incredible vibe (literally just the physical store.) I came in with a couple of friends to buy a pair of sneakers, the man who helped us was such a dope guy. We were dressed way down, flash-less look & he was still attentive & graceful. The girl behind the counter was actually awful. She yelled that my card declined to which I was just like “I wouldn’t buy something I couldn’t afford.” But she insisted. Went to the atm, got the cash for my shoes (which took a total of ten minutes) & when we came back it was a different cashier who was…nice! ? idk rubbed me the wrong way, it didn’t embarrass me but she gave it her best shot. Probably wouldn’t go back even though it was a fun experience, it wasn’t worth it especially in a city of undeniable fashion. Meaning; there are a lot of different outlets (in Miami) that provide for physical creativity.
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August 2023 by Reza Zadfar
Let me start by saying that I’ve been a loyal Kith customer for about 10yrs.I’ve been to the Kith stores in Soho and Brooklyn and and had positive experiences at both stores. That being said I recently visited the Miami store on Collins Ave and I was blown away by the customer service ! I’m a shopaholic and customer service goes a long way with me.I’ve never had a more awesome experience than at this particular store, Kristy and her team went above and beyond to make my shopping experience the BEST ever! Kristy took “professional “to another level!! She was super helpful and spent about an hour with me picking out gear , trying them on and giving me honest advise and making my shopping experience the best ever. Also her team were just as good and made me feel very comfortable . It was seriously a joy shopping there and I’m looking forward to visiting them again every time that I’m in Miami. AWESOME AWESOME AWESOME !! Thank you again Kristy… you’re the best .
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July 2023 by Valeria Burnazov
Just very pretentious policy not to allow a taste of the soft serve. I'm very picky with my soft serve re: thickness/creaminess and sweetness, and just wanted to know if I would like it so I could order. I have never experienced this at any other ice cream store in Miami thus far. Furthermore, they don't refund if you don't like it, but they should if they don't allow a sample.
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June 2023 by Sandra S
Ice cream sucks. It's just sugar and vanilla not even vanilla there's no taste at all. Don't waste your money
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May 2023 by Alpha Papa
Kith stores are always dope. You’re always going to see some cool kicks and the latest visions from the great Ronnie Fieg. The same sentiment is true for the Miami location. However, customer service is severely lacking. Strolled into the store at about 1pm and it surprisingly wasn’t busy at all. There were about 6-8 workers working the floor and not one seemed inviting or willing to help find sizes on any of the pieces. I get it, “closed mouths don’t get fed.” However, every other Kith location seemed top-notch in their customer relations and usually go out of their way to curate a shopping experience that’s on par with the level of clothing they sell. If you’re good with just being ignored, then this might be for you. Dope store as always, can’t say the same about the workers.
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May 2023 by heidi hughes
Recently stumbled upon the store while walking around in Miami. It is such a welcoming place. Those working were the nicest people I’ve met in a long time. All were helpful, friendly and kind. It’s a special place!!
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May 2023 by Sierra Clayton
I came to Miami excited to visit Kith because we don’t have one where I live. However, being followed by security ruined it for me. I touched some shorts and he just short of yelling, asked if I needed help and I was already being helped. My girl and I had on all Nike, she had a tiny noir bag and I had on a supreme cross body (Similar priced items to Kith). Still was followed around by the guard with a low cut and beard. We also couldn’t hold our items, which I think is normal but after the guard continued to follow us I wasn’t sure. As I was leaving a man trying on something had them take the sensor off of the item. Lol mean while I could barely touch anything. It really be your own people. Do better Kith Miami.
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May 2023 by Jovon Bennett
Came to Miami for vacation and was very excited to go inside the kith store instead of shopping online. When me and my wife entered the store we were followed the entire time and no one asked if we needed any help. I ended up leaving without purchasing because of how the workers made us feel.