-
December 2023 by Alex Pousa
Juan was amazing and very informative. He helped me find the perfect mattress for my needs.
-
December 2023 by Roslyn B.
We were fortunate enough to work with Juan at Mattress Firm. This man is a book of knowledge on mattresses. If you are looking to work with someone knowledgeable and pleasant as well...Your search is over!Great experience!!
-
November 2023 by Lydian Vargas
Great service from both Juan and Hubert. They were patient and showed us all the options for what we wanted. Very informative and knowledgeable in difference between each mattress and base. Super excited to try out our new mattress!
-
November 2023 by Lorena Ginard
I paid $1400 for a mattress that smells like cigarettes, really really strong like the allergy I got for that. I can not return it because It was “on sale”. The manager gave me a solution: put a green apple in the middle of the mattress for about 6 hours and the smell it’s gonna go away for sure, at this point I really thought he was kidding but nope, he was serious. Be careful, really expensive place with zero guarantee. I don’t recommend it ?
-
November 2023 by Alex Acuna
This is a great place to buy a mattress and pillows. I’ve been here twice and both times the staff was super helpful. Rene was great! He was really attentive and knowledgeable of all the products available in the store . He helped us find what we needed and even had it shipped to our home. Would go back and if it’s with Rene, for sure I’ll leave with something.
-
November 2023 by Keith Buehner
Great experience! Not only was Hubert very personal and pleasant, he made it an educational experience! I highly recommend considering buying your mattresses here!
-
October 2023 by Alexandra Wojton
Thank you Juan, for resolving our issues with care and honesty. Juan was a pleasure to work with and I recommend him over any other location in the miami-dade area. I experienced many stressful issues at another location, but Juan was able to quickly get to the bottom of our problems, presented various options, and worked hard to ensure we were happy. I recommend him for his honesty and integrity, as it can be difficult to find these traits when you’re spending a lot of money on an investment.
-
October 2023 by Jennifer DURAND
Heureusement que je suis allée au magasin pour essayer les matelas sinon j'aurais choisis un que je n'aime pas en ligne. Les deux employés sont très sympa et connaissent bien les matelas et m'ont guidé directement vers celui qui me fallait. Merci beaucoup j'adore mon nouveau matelas !
-
September 2023 by Sue Rodney
Juan and Rene at the South Beach location were amazing - so knowledgable and helpful. We came in looking for one mattress and they made the experience so seamless that we bought a second for our guest bedroom. I wish I could give them more than 5 stars!
-
September 2023 by Lisa Y
Juan was great. He’s very knowledgeable. Best mattress buying experience ever. I’m very happy with my purchase.
-
September 2023 by Giulio Mazzarelli
Hubert was very knowledgeable and very helpful! Sold us what we needed and didn’t try to oversell. Mattress shopping can be a real hassle and we were pleasantly surprised at how easy he made it. Thank you!
-
September 2023 by Derrick Pasley
Representative(s) were very knowledgeable after letting them know my needs with my lower back problems and also a need for a mattress to keep me cool at night. I was allowed to lay on the perfect ? mattress for me !!! Thank you ?
-
July 2023 by stefanie powers
Jaun was wonderful he fulfilled all of our needs. He is very knowledgeable and takes care of his customers. We can’t wait to receive our mattress
-
July 2023 by Bianca Cassouto
Juan was really kind and knowledgeable. He provided us excellent customer service in selecting our new mattress.
-
May 2023 by Google user
Juan was great to deal with. Very helpful, polite, and friendly. The only thing that can be improved is how Mattress Firm’s payment system is set up. If a client lives in another country (but has a vacation home in the U.S.) and their billing address is outside of the U.S., your company does not allow a payment to be processed. There is only one option for a U.S. billing address, even with a U.S. credit card. Some people’s billing address is outside of the U.S., your website should be able to accommodate that.
