-
February 2025 by Delfina Bustos A
Very irresponsible! They promise one price and then charge another. We decided to trust this company to purchase a family plan and then they charged us a different price than promised. A lack of respect. Employees alone without a manager, having to call her on the phone to resolve the problem. A shame!
-
February 2025 by Tamara Belochercovsky
A total lack of respect. A month ago we decided to buy a family plan, which promised a price per person, but when we returned they raised the price even though they had sold us another one. They didn't offer us any solution, they didn't want to take charge and they didn't give us anyone we could talk to. Terrible experience
-
November 2024 by Antonio CM
It is very painful to see how they deceive the customer in order to make a sale of a service. If there were less than one star ⭐ I would give it, I think by giving it one star I am giving it a lot.
-
September 2024 by Kerlan88 Sullivan
I had a terrible experience with this manager. I bought a phone for a company, but before leaving the store, I was asked to return the phone as the company wanted to open the account under their name. Despite spending $345, the manager only offered to refund $65, claiming the phone was already activated. However, the receipt tells a different story. The company has a 30-day return policy that the manager refused to honor.
He also refuse to speak with customers service and was very rude! He turned the music up while I was trying to get get customer service to sort it out. However!!! It was never resolved!!!
-
August 2024 by Beatriz Hernandez
I went to that store and a representative told me that today was my day that he was going to sell me an iPhone for $700, that I had to buy it first and that he was going to give me a deal of $50 a month but that I couldn't say anything that everything was quiet, he wanted to intimidate me, that I had to go the next day to put him in my number but he told me to keep quiet, everything seemed very suspicious to me and I went to the Indian creek store where the Girl told me the real prices and everything in detail. I feel liberated thanks to the Girl from Indian Creek because that man had me very stressed. I appreciate you taking action on the matter.
-
August 2024 by Nekesha Sullivan
Totally horrible customer service by the manager who stated his name was Steve. Like how can you say people are holding you back from your work if customer service is part of your work. Please have a transparent return policy and not one that a manager or employee can adjust then the employees would be able to state what the return policy is clearly.
-
May 2024 by adel berman
The new guy who doesn’t speak English and the other employee training him were extremely rude.
-
May 2024 by Sandy Pichardo
Today I visited the store to find out about the portability promotions and the representative Nilda gave me excellent service and I transferred my line to Metro and they also put the glass on my phone. Thanks for the good attention.
-
April 2024 by kevinLk.94 alveño
The service here is a Blessing, They helped me with what I needed.
Scarlet, Nilda and Bryan.
-
April 2024 by I am Here
The worst customer service. The Hispanic lady is rude, ignorant and awful. Zero stars.
-
March 2024 by Luis Azcona
They help me with my applications on the phone and very good prices on promotions, the deal is incredible
-
March 2024 by Juan Carlos gonzales
They help me a lot with my phone purchases, they always have offers and we customers always leave satisfied with them because they give us accessories with the purchases. They are very nice
-
March 2024 by Cesar Vanegas
He helps customers a lot, with good treatment and many promotions.
-
March 2024 by Lee Eller
Run by insensitive, condescending little boys. I came in to pay to activate a new phone, expressed to them that I am 39 weeks pregnant and if I can please use the restroom. Bryan the manager said no because “he doesn’t make the rules.” William the guy who helped me was saying condescending things like “oh that must be so hard” and stuff like that. They were almost laughing at me. It was horrible. I left. I cried. And thankfully my phone works, but I will be switching cell phone providers.
-
February 2024 by Rocío Belén Décimo
They charge what they want depending on the face. They told me that activating the sim cost 42 USD and then they charged me 47 USD. They tore up the bill and then told me that the extra 5 were for each time I was going to pay there without notifying me beforehand. I don't recommend that you go.
