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September 2023 by Peter Black
Anna and Ernesto at the 5th Street store were incredibly professional and friendly. They helped me with everything I needed to exchange my old IPhone for a new 14 Plus, and I actually really enjoyed my time there with them. This is the Miami Beach Verizon store to go to!
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September 2023 by Kaitlin M
Anna saved the day!! my SIM card wasn’t working and Verizon customer service was making it difficult. Anna stayed on the phone with them in store for me and navigated it all. Without her it would’ve been hours of confusion. Thank you Anna!!!
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May 2023 by Jackson Drew
Anna was amazing helped rectify the issue with our phones that one of her colleagues didn't help with the day prior.Amazingly friendly and helpful service from Anna, but was very unhappy with the service and attitude from Ivan.
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March 2023 by Robin Lovett
Anne was WONDERFUL!! Got my phone up and working again, she had great knowledge and was soo patient with me. THANK YOU!!
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January 2023 by Sandy Troff
Service was friendly. We were greeted promptly. They weren't able to answer my question but referred me to another option.
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February 2022 by Michael Golden
Jeff was absolutely amazing. Best Verizon experience I’ve ever had. He went above and beyond with his kindness, customer service, and expertise.
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January 2022 by Sarah Kate Makoviney
Came here specifically to write a review about Jeff and I am seeing how many other people are raving about them- rightfully so! Jeff was extremely helpful, professional, and kind in assisting me with a business account issue. I have never had such a smooth and helpful experience in a Verizon store in my life. THANK YOU Jeff!
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January 2022 by Christiane Maiellano
Jeff handles every customer with friendly, but professional care, it feels like he is your son - calm, even under pressure of customers waiting, very capable of multitasking, too. Got my new iPhone13, he transferred all data, so I could just go, and use the new phone immediately. Good experience, thank you Jeff!
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December 2021 by Madeleine Kreitman
The whole experience was excellent, Jeff was so capable and kind with helping get my new phone started.
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November 2021 by John Lowenthal
Jeff, the sales person I spoke to, was super helpful and made the process smooth. Transferring items from my old phone to my new phone is my number one concern and Jeff did this for me wit ease.I would certainly recommend folks to go see him if needing a new phone!
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June 2021 by Victoria Brito
They have a huge open sign and a bunch of signage saying they open at 10. I’ve been here since 10, it’s 10:20 and nobody is here. Don’t waste your time.
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May 2021 by Amy Ronan
Josh N. Was kind, professional and helpful at getting my new phone activated. He thoroughly reviewed all our options and was very knowledgeable. We were visiting from out of town and were very impressed with how friendly and helpful he was. Thank you Josh!
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May 2021 by Neyshdali Kenney
Lucus was the best. He made everything super easy and made sure I received everything quickly. The store is as a whole was clean and efficient. Great service.
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May 2021 by Maria Frederick
The best customer service I have experienced in a very long time. Since Covid, I have increasingly noticed how bad customer service and the retail experience has become. It’s almost like citing Covid is the mandatory excuse that employers/ employees give to get away with giving bad and subpar service.But in this store, with Josh, it felt like old times - superb and attentive service. He was friendly, knowledgeable, concise with the options I had to chose from, patient, and put the customer first - he even stayed open after closing as my phone was still transferring- he didn’t tell me ‘sorry, store is now close, come back tomorrow’.You can tell Josh has been well trained and cares about the customer and their experience within his store.I only wish that there were more employees like Josh. I will be telling everyone I know to visit this store. I had visited a different store earlier and had the worst experience. So thank you, Josh, for making this visit easy, hassle free and enjoyable.
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April 2021 by Katie Fernelius
Josh was a wonderful help to me as I worked to decide whether to repair or replace my phone. He figured out all available options and was candid about the costs and opportunities of each option. I had a wonderful experience.