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January 2024 by Madyson Malek
Similar to other negative reviews, I had the worst customer service experience. Incredibly rude, and don’t care to do right by the customer. I hung up from customer service (who is actually the owner) in shock!
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October 2023 by Kelly Brochu
I ordered the Bombshell Gift. The gift arrived late and they subbed out the chocolate bar for a cheaper brand with a different t design and ingredients my friend was allergic to. The support team was down right rude and offensive when I raised it to their attention. Do not order from this company they way they speak to their customers is horrible.
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August 2023 by Google user
I was super excited to order the Good Time Gift box for a friend. However, when the package arrived one of the beers exploded and ruined the whole gift box, everything was sticky and the box was damaged. When I called customer service I had asked for a refund or if a new gift box could be sent out since this was a gift and had to be thrown away. I was told that my request “was not logical” and that I could simply wipe off the beers from the one that exploded. The customer service agent didn’t ask for my name, my order number. He was very rude, and spoke over me every time I tried to speak. He definitely needs a course in customer service because he didn’t listen at all, and said “we ship out hundreds of boxes and this has never happened” ok well it DID in fact happen and the fact that his response was just “wipe off the other beers” is shocking to me. This was a gift the snacks and beers had to be thrown away because the were damaged by the ones that exploded. But that’s ok because “this has never happened before, it’s not a big deal” I will never buy anything from this company again. Thanks for an embarrassing gift!
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August 2023 by K B.
Terrible customer service. Gift box not as pictured. They substituted lower quality and lower priced items than were pictured. The Bombshell Box shows the dairy free Bombshell Champagne and Stawberries chocolate bar by Compartes. A different brand of chocolate bar was shipped. It was cheaper and changed the look of the box. In addition it contained ingredients my friend was allergic to.
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August 2023 by JN Deninno-Patino
I was super excited to order the Good Time Gift box for a friend. However, when the package arrived one of the beers exploded and ruined the whole gift box, everything was sticky and the box was damaged. When I called customer service I had asked for a refund or if a new gift box could be sent out since this was a gift and had to be thrown away. I was told that my request “was not logical” and that I could simply wipe off the beers from the one that exploded. The customer service agent didn’t ask for my name, my order number. He was very rude, and spoke over me every time I tried to speak. He definitely needs a course in customer service because he didn’t listen at all, and said “we ship out hundreds of boxes and this has never happened” ok well it DID in fact happen and the fact that his response was just “wipe off the other beers” is shocking to me. This was a gift the snacks and beers had to be thrown away because the were damaged by the ones that exploded. But that’s ok because “this has never happened before, it’s not a big deal” I will never buy anything from this company again. Thanks for an embarrassing gift!
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December 2022 by Laisse Nonato
This company is 100% reliable and it was a pleasure working with them. Holiday Christmas gift box order for our company annual meeting was delivered in 3 days notice. 50 gift box in 3 days with customized gifts and packaging I think deserves 6/5 of stars.
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December 2022 by Haydee Flores
Amazing products packed so beautifully and service is fantastic, fast and efficient!! Love giving gifts but dont always have the time to go to shops, this makes life so much easier with a click of a button!! Thank you Yuti. Miami got one of the best gift box company in U.S. ?
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December 2022 by Lourdes Osorio
I always use Yuti Gift Boxes and they continuously provide the best service - even if they are last minute orders. Their products are unique and really provide an elegant and personalized element to their boxes. Last time I ordered was birthday gift box with mini Moet Chandon was so cute ,? we were thinking open or not haha. I would highly recommend them in Miami and nationwide as well. As I know they have quick shipping in U.S as well.?
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November 2022 by mich flores
Second time ordering from Yuti Gift Box and their service and products are second to none! ???????? Stunning, unique products packaged beautifully, delivered next day. First order was a gift for moms birthday she was over the moon! Second order was actually for my business, employee gift appreciation gifts with customized packaging prints was just fire. I've been recommending you all around, thank you guys!
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November 2022 by Jahmoi Baker
I love everything about this company but one thing that is truly different is that offering customization for some of the gift boxes or branding gift baskets with a quality products. After first order, gifts arrived quickly and beautifully packaged. I highly recommend the whole Yuti team for custom gifts for any occasion.
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November 2022 by Aurora North
Kate is so sweet and an extremely kind person. I really enjoyed speaking with her over the phone and getting figured out of corporate gift baskets. Their gift boxes are has really cool themed prints and when recipient opens, it's a true experience surprise. This is what we were looking for for our employee and team building event. This is the best gift basket service in all of south Florida.
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November 2022 by Maria Pacheco
I was looking for unique gifts this year for our clients. After researching some options I found Yuti Gift Box and their gift options, unique thematic prints and giving experience to our clients was exactly what I was looking for! The sales rep Kate was very flexible and accommodating. I will be using this company over and over for our client and employee gifting needs.
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November 2022 by Fátima Lira
I sent a birthday basket to my daughter and I made address mistake for shipping. Sales rep called me immediately to correct the address, once I provided sales rep asked me if I wanted to customized the gift box with personalized writing my daughter name inside the box free of charge. My heart was melted, I had to write something about it. 1000% recommended.
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November 2022 by Lorena Xavier
Yuti provided excellent service as well as communication. Not only did they provide our Corporate Charity event with an excellent service for a gift basket, but it was far beyond what was expected once received. The packaging was customized and personalized with our charity logo, and the items inside were perfectly arranged and was making all sense. Like it was meant to be exactly for this particular charity. Cant wait to work with this team in Miami for future projects.
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October 2022 by OAU OAU
Amazing job by Yuti Gift Box team and specifically Nicole. Ordered Christmas gift baskets for our company employees and we had give them 10 days to be all taken care in Miami surrounding and all gift boxes was delivered following day!Beautifully packaged with quality gifts inside.Will def be my go to for gifts.
