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November 2023 by Ronique Romer
Came to this location today just for the sauna and steam room. BOTH were FILTHY. There is no reason for this place to look like this in the morning before the masses attend. There should be a clean up crew on deck NIGHTLY to ensure that the place is tidy by the time of opening each day. That way, its easy for the workers to keep up daily.There is trashed piled in there garbages in front of the establishment.The women’s bathroom was NASTY. To say the least.I’m not sure about anymore else, but i can’t keep giving my money to this.To top it off, the sauna was inoperable today. No work order completed, the associate mention that she heard someone complaining about it yesterday ?
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November 2023 by Andrea Carazas
The gym is huge and has lot of equipment but I had to stop going because it was disgusting. There’s a strange smellComing from the drain of the water fountain… gross. They haven’t deep cleaned the machines I don’t think ever… no one cleans after themselves and looks like staff does the bare minimum. Bathrooms gross too.
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November 2023 by Marie Gutierrez
I’ve been coming here for about 3 years. I’ve complained a few times. Calls. Emails. Even LinkedIn. At least 3 times a month they are late opening at 5am. Always dirty inside and outside. Full of trash. Dirty bathrooms. And sauna pool area. Sauna being hot is a hit or miss.
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October 2023 by Bianca L.
This gym is DISGUSTING. I’ve been going here for months and I always felt like it could be cleaner but as time has gone on it has only gotten worse. MUCH WORSE. For one they never have any supplies available to clean the workout equipment. Most of the napkin dispensers have broken off the walls and they have never been replaced. Of the like TWO or THREE that remain, they are never refilled. There is rarely any cleaning solution to clean the machines as well. You can literally see the grime on the floors, equipment and restrooms. Spots that look like they have never seen a Clorox wipe. I’m not sure how people are coming to this gym in shorts and sleeveless tops because it’s a skin infection/ ring worm waiting to happen. I plan on getting a new gym membership regardless of the early cancellation fee be side I just can’t take this anymore. There’s are a few photos I took of the women’s restroom but honestly I should’ve gone back and taken more pictures of the rest of the gym because there was so much more. Just nasty bro.
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September 2023 by Madeline Sandoval
Stay away!! This gym is dangerous. Numerous times women have reported of men sneaking into the ladies restroom and holding them against their will. Cops were called but the gym does nothing to protect their members. They don’t even warn us at all, no email to us, no flyers with some kind of information or picture of the predators. The members have to tell each other of such serious incidents. The maintenance is even worse. most of the workers are super kind and I’m sure they don’t get paid enough for such things but management and district managers should take these kind of matters more serious and do something before it happens again.
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September 2023 by David A
I purchased my membership online and this location was my first experience with 24 hour fitness. I went in the evening and there was no one at front desk. I figured out how to scan myself in. A lot of the equipment was in bad shape, the men’s restroom had no soap. The parking lot seemed like a hangout. Cars parked in front of the building and guys just hanging out like it’s a car show. The place needs better management, someone to make sure the equipment is up to date and in good condition, make sure the gym is kept clean, make sure only members and their guest are coming in. It’s unfortunate this is the closest gym to me.
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September 2023 by Charketa Gibson
It’s dirty they run out of spray and don’t restock. The steam room is the driest. Makes you not even want to sit down.It’s a machine in there that I loved that’s been broken for 6 plus months.The big tire it’s just sitting in the corner where they keep the products to purchase.The steam room in order for it to blow steam guest have to pour water into the thermasol. Other than that it’s not going to blow on it’s on.Also it’s an old man there that bothers everyone so annoying. He gives me the ick. I loved this gym at first but now it’s ran down and over crowded.It’s a good price but it’s not worth it. Pay a little more for better quality and service.
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August 2023 by Samuels
There isn’t a strong compulsion to raise the quality level of the gym!! There’s more of a mindset of, live and let live! It appears that the status quo’s are good enough! What comes with your membership is a filthy environment, following posted rules are optional, you don’t have to pay to use the facilities, just walk in, your safety and health are not a priority to us, outside or inside, we’re just here to cut the lights on!! Whatever you put up with, is what you end up with!!!
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August 2023 by HECTOR GARCIA
So here is a very analized review based on my experience and what I've seen. So I transferred to this gym about 1 month ago. I've gone at different times. 5am, 6am , 7pm , 8pm , etc.I've also gone basically every day of the week, (Not continuous but you know what I mean, variations of days. )THE GOOD : I've been reading all negative reviews and that the gym is a mess. But I promise I've seen the staff cleaning, vacuuming, and disinfecting gear on days where there is low traffic of people. and that's what people don't see. it looks very clean and all the weights are where they are supposed to be.THE PROBLEM: Opposed to the common negative review, there isn't any problem of people bringing their own speakers, everyone uses headphones. The major problem is that people don't put back their weights. You can find a dumbell in front of you and then the matching pair is on the other side of the gym in a random spot. The other problem but it's less noticeable, is that you will always have some people not throw away the disinfecting paper, but the gym crew does some rounds from time to time to pick them up. The trashcans get overfilled sometimes at night.In conclusion: the gym and their staff is good, the people attending the gym just need to follow proper gym etiquette so that everyone enjoys it.
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August 2023 by Benita Baskin
24 hour located on 27th Avenue is disgusting ?. The sauna and steam room is falling apart. They do not deep clean or sanitize. I pay to use the gym. My monthly payment along with others, keeps the lights on over there. It’s only right, we are rendered a clean space.The women bathroom is no better. You can see the gunk around the inside of the sink. I go to 24hr, for the convenience, not to be at the gym in disgust. At Corporate you are a multi-million dollar company, get it together.My suggestion: Hire a deep cleaning company to work overnight to disinfect , deep clean women/men bathroom, and have one of your employees to oversee it. Give us what we pay for. Thank you
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June 2023 by Hender Palmar
I went there few times as a guest with somebody and I have a not good view about this thing called “GYM” and most likely the people, they think in their minds they are the “gansters” NOT GOOD ENVIRONMENT and not respect for other, rather pay extra or less for a better place instated. Again only “brave men” not education at all. Thanks God I never paid a membership and as guest member I saw this at this place. Also stinks.
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May 2023 by Chmise Allen
Filthy and poorly ran. I have major anxiety about gym cleanliness so I signed up for the free 3-day pass to get a feel for the environment. According to the receptionist, they don’t accept trial passes during promotions so I signed up for the premium membership to have access to all amenities. First day was fantastic; early morning everything looked clean and well maintained. Only issue was other members using the sauna/steam room with their sneakers on despite signage advising not to. Next day, I went 2-hours before closing.The night receptionist allowed me to walk in without verifying my membership and the place appeared overall chaotic; people playing their personal speakers, people just hanging out at the machines, paper towels littered everywhere (though I don’t recall seeing anyone wipe down the equipment). After my workout (just like the day before) I changed into a pair of spa sandals and headed towards the sauna. The two young ladies inside were both wearing sneakers and one was annoyingly taking pics on her phone and did not have the courtesy to at least silence the shutter sound. I decided to use the steam room instead and was appalled at the amount of discarded water and Gatorade bottles left behind. It was honestly disgusting and I regret not retrieving my phone to take a pic. When I shared my concerns with the receptionist, he informed me that they did not have cleaning attendants. When I asked who was responsible for overseeing the cleanliness of the the gym and ensuring the rules were being followed, he said it wasn’t his job and proceeded to recommend another gym altogether. Needless to say I canceled my membership. If you want ringworms, staph infections, covid and/or cooties, this gym might be the place for you.
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April 2023 by Anthony Knight
It’s 530 am and the gym is still close…. This is just the worst . If you review camera footage you will see people leaving. I love the 24hr experience, but I hate this gym it’s so dirty and need someone in corporate to look into things here. Just pop in at 530 in the morning or 3am in the afternoon.
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April 2023 by Josie
I’m extremely disappointed in how customer service has come to an all time low in Miami. It’s like people really don’t want to work anymore.My partner has asked numerous time last year to cancel his account with this gym and because there was never a manager around, the staff would leave a note for the manager to handle it, yet, still since January he was getting charged for the account after asking to cancel. He called numerous times and no one answers the phone. He went in person today to cancel his account. He spoke to a guy at the desk and the guy said his manager just left, and my partner realized the same guy that left is the same guy who was standing next to the guy at the desk when my partner was discussing his issue. And this guy who just left, the manager, TONY, said nothing when he stood there, he just left. So my partner went and found him in his car in the lot, approached him respectfully and told him his issue. Tony didn’t have the decent courtesy to step out of the car and go inside and help my partner. Instead, he cancelled his account in the parking lot from his car and said he’ll refund him. Seriously? What kind of customer service is that. This gym is already a problem, it isn’t even 24 hours anymore and now you’re making people stand outside a vehicle while you help them because you can’t speak up inside and say “Hey, I’m a manager, I can help you.”Extremely disappointed. My partner is reaching out to corporate about this issue because it’s been on going for some time now and handled poorly in the end. I also hope corporate happens to swing by see’s my review.
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April 2023 by Marie Lindor
At one point I enjoyed going to the gym now not no more. To come to the gym early in the AM and to see the bathroom so dirty, no tissue and just plain disgusting. At that there are no disinfecting spray around (bottle empty) and the gym has all equipment all over the place and paper towels on the floor. At 8am in the morning like come on!!! That is ridiculous and unacceptable. To say that now I’m literally getting sick after coming to the gym cuz bo one is cleaning the equipment or cleaning the gym period. I am a germaphobe and I don’t play about my health. I have been a 24 hr gym member for almost 10 years now and now I am deciding to really thinking about parting ways. This is UNACCEPTABLE
