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December 2025 by Anthony Moss
Great place to go back tiles.Great workers friendly helpful
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December 2025 by Rob Rivera
Not sure why 167th store location has to close the whole Galleria showroom for renovations...
Dora'sl store was also renovating their Gallery yet was still open for traffic.
Miami is notorious for bad customer service. But this store's could be heading for championship due to a few that should not be dealing with the public. But giving it the benefit of the doubt...
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December 2025 by Monika Juliao
I went today to pick out some tile for a bathroom. Juan was very helpful, patient, and knowledgable about the products.
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December 2025 by Elias Rodtiguez
Edriene us the BEST
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December 2025 by Alex Batista
From the moment we walked into the store, Edriene greeted us with a big smile and made us feel genuinely welcome. She was warm, pleasant, and consistently offering assistance to everyone who walked in. It’s such a great first impression and really sets the tone for the whole experience.
I also want to recognize John. He went above and beyond to help us track down one last box of bamboo flooring that had been discontinued. I really needed that box, and he took the time to look everywhere until he finally found it. His effort made a huge difference.
This Floor & Decor has some truly outstanding staff who are willing to go the extra mile. I’d happily encourage others to shop at this location. A+
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November 2025 by Leroy Grant
Nice stuff 👍
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November 2025 by Linda Santiago
FINALLY! Got GREAT HELP! Young man Jayro was patient and so helpful answering all our questions on the floor… while Kayla was so kind and supportive at the register!
Thank you for all your help!
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November 2024 by Hector Sanchez
Every time I come to this location cashier Crenshia is working hard at the register. She always have a smile on her face and help you with whatever you need. Keep up the good work
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November 2024 by G. A.T.
John was very helpful, thank you for all your time!
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November 2024 by Torri Pierce
on hold 15 minutes- someone answered and then put me back on hold for another 30minutes-- useless customer service!
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October 2024 by Juliana Rey
I am incredibly grateful for the exceptional service we received from Rosario. She went above and beyond to help us with our tile flooring order, personally calling multiple stores to find exactly what we needed and coordinating directly with our contractor to make sure everything was perfect. Her dedication, patience, and communication made a stressful process so much easier. Rosario truly provided outstanding customer service and we are trill with the results. Highly recommend!!!!!!
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October 2024 by Gina Antaki
Today we were at floor and decor choosing everything for our bathroom and Alfredo helped us choose every detail and the truth is we are very excited with what we selected with his help and knowledge
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October 2024 by Karen Dornbusch
Alfredo gave me excellent customer service
He's a great employee of this company
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October 2024 by Wancito Francius
Juana is an assets for floor decor please keep her. She has the good customer service skills.
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October 2024 by alex julia
Antonio was a great employee, he went out of his way to help us out. He even helped us to pick out the grout.
