-
December 2023 by Niurka S.
We were grinding some slabs for some floor repairs and we went to floor and decor 149 at 14 ave nw and palmetto in miami where we had originally purchased the slabs, we were assisted by a salesperson named Juliette this girl has been extremely profesional with a spectacular management and sales domain, we bought around 2000.00 with her thanks to her telephone efforts and communication with her colleagues to achieve what we were needing. Thank you very much juliette
-
December 2023 by Samar R.
Right off the 826 in Miami gardens near all the large furniture stores, Floor & Decor has a grand selection of tiles and other flooring, and fixtures! It's a huge warehouse. You gotta hunt an employee down to get help which was a bit cumbersome but once you get a hold of a sales associate to help you, they do a great job of helping you with what you need. The only downside to shopping tiles and I don't know if this is something common in all flooring stores or just here, but when you need more tiles and it's been more than a month or so since your purchase, the shade of tile can vary even if you have the same item or SKU #. There is also a shade and caliber # to the tiles. If they no longer carry the one you purchased, then you're outta gas. However! If you're not too picky, the shade difference can be very subtle. It may be a shade darker or lighter. In the end, I suggest purchasing EXTRA of whatever flooring you end up purchasing. My first time working with such a project and I have learned my lesson!
-
November 2023 by Rory C.
John Alcime was awesome. Knowledgeable, friendly, and no question was too much for him! Took his time, patient. Thanks John :) A++ employee
-
November 2023 by Henry M.
worse place to shop. no help at all. employees are rude and unw to help. No help on the floor, no supervision inside the store. You ask a question and the staff sends you to read the signs overhead.
-
October 2023 by Sharon S.
Honestly, I never thought I'd write a review for a tile store, but the customer service I received from Christopher (the floor manager) was beyond. So friendly, dropped everything to help me even though he was just on his way into the store for his shift and hadn't even put his backpack down. He helped me instantly with the biggest smile and was an outstanding rep. He helped me find the tile I was searching for, load it to the cart, wait in line, and load it into my car (THANK YOU!) Serious kudos to the store for creating such a positive environment with an outstanding team like this.
-
September 2023 by ENGELS HOEPELMAN
Great experience. Ephraim was very helpful in marble selection. And helping in the decision making process. Highly recommend. Thank you
-
September 2023 by IJ GG
Amazing associate named Lay was so helpful today and provided such professional, personalized service to me while picking out tile for my guest bathroom remodel. She was very patient and was able to address all of my concerns. You could tell she loves what she does.
-
September 2023 by Brandon Messina
Good selection of flooring. Makes sense since they're a flooring company.
-
September 2023 by David H.
Placed an order yesterday and it wasn't ready today, they don't answer their phone and their OMNI website sucks!
-
September 2023 by Carlton E.
Was making a simple pick up for a home project and there was a young lady at the desk that informed me the items were not yet put into inventory and soon as it was ready she would let me know. When I sat down there was a gentleman by the name of JB that inquired if I had been taken care of. He gave me a cold bottle of water and informed me as a customer, there should always be water and ice available. Keep doing what you're doing guys. Excellent customer service.
-
August 2023 by Natalie Pereyra
Juliette (Miami Gardens) was extremely helpful in picking out tile based on the style we wanted. She then patiently assisted us with matching flooring and grout.
-
August 2023 by gloria Martínez
Another great experience at Floor & Decor!!! My husband and I went to the store to pick up several items and once we checked out I had to follow up on an order that was in transit to the Miami Gardens store. I was greeted by an associate, I explain my situation regarding my in transit order and the warehouse staff was awesome!!!They located my order and my contractor will be picking it up tomorrow....Warehouse guys thanks for ALL you help!!!!!
-
August 2023 by Gloria M.
Another great experience at Floor & Decor!!! My husband and I went to the store to pick up several items and once we checked out I had to follow up on an order that was in transit to the Miami Gardens store. I was greeted by an associate, I explain my situation regarding my in transit order and the warehouse staff was awesome!!! They located my order and my contractor will be picking it up tomorrow....Warehouse guys thanks for ALL you help!!!!!
-
July 2023 by CHER ries
I could have given the store a 1 star, but I'm giving the store a 5 star because of the great A1 service that my mom and I receive from Kevin R. He was an amazing sales associate. He took his time to assist the both of us and made our shopping experience an easy one. I haven't had such great customer service in a long while. As soon as he begun to help us, I already knew he had product knowledge of merchandise. (Some of the other employees were "too busy" doing...I don't even know. My mom and I stood there waiting for a long while just to get some assistance.) Besides that shopping experience was awesome thanks to Kevin. ☺️PLEASE GIVE HIM A RAISE!!!Thank you Kevin!!!! ☺️
-
July 2023 by Jenny McCook
Each time I go to Floor & Decor, everyone is professional and extremely helpful. I never feel like I am bothering anyone. On this specific visit, AJ assisted me and my father. He was patient and he wanted to ensure that we had the best shopping experience for my home project. Thank you to all who work at F&D. Great customer service.
