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March 2024 by Tom Meier
BusyLittle time for our problemNot interested in a solutionWe are standing there with two small children and help is out of the question.At this place you will NOT get a car with a Depit card! Although it says on our reservation that it is possible.Simply stupid
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March 2024 by Oscar Lara
I had a reservation for one hour and when I look for the vehicle after they charge me they tell me that the car will be ready 1 hour later I requested a refund and they tell me that I have to wait for the manager who is not the worst service of a rental car
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February 2024 by Ricardo Franco
DO NOT RENT AT HERTZ MIAMI LAKES!!!!Things get "lost" very quick/easyReturned a vehicle and forgot two garage controls inside, immediately reported the item to a representative and they just said that the vehicle was sent for maintenance and they don't know when or if they are going to receive the vehicle back.Everything happened in a matter of few hours - same afternoon vehicle was returned.Also double charged for tolls, even though I had a Sunpass in the vehicle and also have all charges in my Sunpass account.Avoid yourself trouble and go to another rent-a-car.******UPDATE*******20 days after I returned the vehicle (gave them enough time to get the vehicle back from "maintenance") they simple said that they didn't find the two garage openers. How they cannot find them when I left them clipped on the sun visors?I've been having problems to access my garage but Hertz Miami Lakes does not care.DO NOT RENT VEHICLES THERE.
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February 2024 by gilberto lopez
Excellent service very helpful to explain everrhing.???
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February 2024 by Frankie
Excellent service, nice clean vehicles.
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January 2024 by minie laurent
Thank you for the excellent service!!!! The staff is super supportive and funny. Thanks DAVE !!!!!!! :)
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November 2023 by Karina Flores
Worst experience and horrible customer service. Razziel was very rude!!!! He was nonchalant about them not having cars & wasn’t informative. Someone else sitting inside wasn’t too pleased with him. Don’t rent here! They’ll let you make reservations and then tell you they don’t have cars.
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October 2023 by Nancy Lorraine Holly- DNR
I'm going to have my car painted and needed a rental car during that time. I went in twice before and there was a long line and I went in this time and I was the only one there got in and out with my reservation made so I feel satisfied
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August 2023 by Raging Bull
Cool people work there. I have been using Hertz for about 20 years and never had one problem. Best place to rent a car ? .
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August 2023 by Sabit Kaan Akyol
They finding an excuse to not to rent to car to me. Horrible service people rent cars in front of me i have clean license they are telling me to go rent from the airport horrible service don’t come here.
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June 2023 by EDY OROZCO
Awful waiting time. They don’t even acknowledge you. We had to leave, we were waiting and they kept giving service to other random people returning vehicles. Will never comeback to a place they don’t care about customer satisfaction.
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June 2023 by Tylesha McNeal
This Hertz I'll never rent a car from them again I've been renting cars for a long time I've rented a car from the Hertz in Pembroke Pines they was better than this Hertz they had newer cars and this Hertz in Miami Lakeshad cars that was over 50,000 miles and then they was saying the car had to be returned washed and vacuumed don't come to this Hertz the worst ?
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May 2023 by Carlos Olivera
Freddy was very professional and helpful. Nice, quick, and easy pick up!
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April 2023 by Tania Capote
I had to wait more than two hours, then they said I couldn’t use my car insurance and charged me the insurance for the week. On Monday I called to modify the contract with my own insurance and they wanted me to go back to the same place to do so, in conclusion, they wanted to keep all the money and charge more…use another company.
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March 2023 by Vanessa Piedrahita
Rip offs. Period. Go somewhere else!!!! Disgusting how they charge crazy amounts of fees. And they never reimbursed me a measly $50 bucks the owed me. You guys need to really stop abusing. And on top of all this, the rental car I was given had bad brakes!!!!!!!! Literally! What a joke this place!
