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February 2024 by Ms Smiley
Great!!!
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January 2024 by Magalys Montes De Oca
If we visit that place we find everything that is needed for a party.
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September 2023 by Cristopher J Peralta
Quick and efficient service and very helpful
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September 2023 by Michael
Easy access. Good inventory. Staff is pleasant.
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May 2023 by Ariadna Bu
Great service and the check out was really fast. The cashier was training another employee, but she was very attentive and nice. I had a few questions on the returning policy for some items and she explained.Very recommended!
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May 2023 by HARLEY QUEEN
It’s graduation and prom time and they have no helium and I’ve been here for more than one prom and graduation and they have no helium. I don’t know who’s giving this place five stars but they are not five star worthy.
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February 2023 by Carrie Perdomo
Do not if you can avoid it use this party city! The customer service starting from cashier leading all the way up to the manager is horrible…trust me you will regret it! I went twice to place an order of 70 balloons and needed delivery assistance. A Nightmare! Even the delivery company expressed to me that their customer service is REALLY BAD!
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November 2022 by Ray Ray
We ordered three different types of ballons for our sons birthday on November 6th for pickup at 10am.We paid the extra cost for the helium option.Atleast 4 ballons of 12+ were out of air by 11:30am.Not a great option
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October 2022 by M Thomas
Store is well stocked and very clean. Not enough people to assist and did not have the item I needed in stock. Understandable it was during holidays and the pandemic. Getting people to work is an issue in many places so that might have contributed to the lack of adequate assistance. I love the store so I will go back.
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September 2022 by Loni Jones-Walsh
I ordered for curbside pick up. The young woman who delivered my order was pleasant and polite even though I could tell she was rushing to get back inside. The wait was a little long but honestly, that was to be expected because lots of people were walking in and out. They were busy!
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August 2022 by Adele Gomez
I can honestly say this is the only party city you can call where they won't hang up the phone on you , I live in Pembroke Pines and I go to the one in university or pines, but I have to go all the way to Miami lakes, because the staff is friendly, I just think party city need to revised their customer service, is ashamed that such a big company don't select their employees more carefully, I am giving 5 stars because sometimes there is too many things on boxes and yes employees are more into stocking or task than helping costumers with questions, only some take the time to walk you and show you, but overall I never have a bad experience in this location, also they are cleaner than other party city stores in broward area.
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July 2022 by Amelia Castelli
I purchased balloons for my child’s birthday and the same evening they appeared already deflated. I happened to receive an email survey and responded to the survey notifying Party City that while the customer service in store that day was great, the balloons were a disappointment and a waste of money. At 7am the next morning I received a text from someone at the store who offered to replace the balloons! They delivered replacements first thing this morning. They not only replaced the defective balloons, but also sent over a bouquet of other balloons as well. Over and beyond wonderful customer service! Thank you to everyone at the store who made my child’s day!
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May 2022 by Gus Rodriguez
Great service. We got help at the register by a young associate named Jensen (I think) he was very helpful, thank you!
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March 2022 by Briana Wilson
The manager was so rude , dismissive and unhelpful. Probably racist too. The misery was seeping through her mask! She needs to work at a funeral home and not a party store. I won’t ever shop here with their lame selections and even more lame service.
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January 2022 by Malva Thomas
Store is well stocked and very clean. Not enough people to assist and did not have the item I needed in stock. Understandable it was during holidays and the pandemic. Getting people to work is an issue in many places so that might have contributed to the lack of adequate assistance. I love the store so I will go back.
