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November 2023 by Peter R.
What a rip-off!!! I had intended to drop off a USPS Priority Mail Flat Rate envelope because my time was limited and this store is literally a 5-minute walk from my location. Note...this service is normally $9.65. Naturally I would have expected to pay a few dollars as a convenience fee. The elderly man attending to me said my total would be $18.78. That's a 95% up-charge!!! When I asked him about paying almost $10 more than in the post office, he very rudely said "we are not the post office". Thank you Captain Obvious! I very rudely grabbed my envelope and walked out. Highway robbery!!!
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October 2023 by Cody C.
Normally have a quick no hassle transaction dropping Amazon packages off here. NOT TODAY, the 2 elderly associates became VERY rude and aggressive. I provided the item in the box it was shipped in from Amazon, the lady took the product out of the box and said " I don't recycle, here's the box" I politely informed her I cannot take the box with me, this is the original box to use per instructions. They BOTH became irate raising their voices and initially would not provide my receipt. Absolutely NO REASON for this.
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September 2023 by Alejandro D.
An amazing team especially Rafael helped me through a lot in processing my packages in a real busy time of the day. He deserves a raise!
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March 2023 by José Ramón P.
Good morning very bad service by the young man who is working today, mistreats customers, I hope measures are taken, goodbye
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February 2023 by Turquiose C.
If I could give 0 stars I would. Horrible customer service both of them the man and the woman. I don't know who's worse,To be honest. The 10 minutes you stay for the bad service it will cost you 3dollars to park. STAY AWAY
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July 2022 by Karla C.
Worst customer service in the history of customer service. I've been here a couple time to return items from amazon/ASOS/ect. And to print. Both employees are older and every time I would go they would both be very rude. If I didn't have the QR code right away they would get mad and slam the scanner on table and make a face which made me very uncomfortable. They wanted to overcharge for printing and made the excuse that since this was a franchise business all ups stores charged I quote" whatever they wanted". I withstood this behavior for a while because it's conveniently located near by my house but after a couple of unpleasant encounters I decided to take my business elsewhere.
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June 2022 by Nita J.
I went into the store today to print ONE black and white document. I have printed at UPS stores and have never had an issue. I assumed the price would be the same or at least similar across all stores. The women working printed the page and told me the price of $2.55. I asked why the price was so high for one sheet and she brushed me off. The other man in the store said we charge for the printing and using the computer. This threw me off because I sent the document to an email and they printed it for me. Not only was there attitude when telling me this, I did not feel they even wanted to print it for me. After I told them I wasn't interested in it anymore because the price was absurd, I could hear her crumple the sheet up as I walked out. It was so rude. I rarely go to this location but when I do it seems like there is also some type of attitude given. I gladly when to another location and was able to print my document with no issues.
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March 2022 by Julie K.
I have been here a few times. Every single time there is problem. They have no clue what they are doing. I would suggest they hire some young tech savvy people. On top of not being able to help me I had to pay for parking for nothing. Not going back to this location.
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June 2021 by Tommy D.
I came to this store to bring a return from Nike.com. When the woman behind the counter couldn't get the code to scan, she told me I needed to pay to print the label. When I asked if I could email the code, she told me I would have to pay to do so. After telling her I thought that was unfair, she relented and found a way to make the code scan. She then told me that I needed to pay for her to tape the box, even though they were taping closed other people's boxes. I tried to go to another lady working in the store and she offered to tape up my box free of charge. While this was going on, the original older lady was berating me in Spanish, when our entire interaction had been in English. Because of how long what should have been a 2 minute errand took, I was forced to pay for parking and was late to my next appointment. Easily the worst customer service interaction I've had in years. That woman at a minimum needs further training in how to deal with the public and might should find other work.
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February 2021 by Cecil D.
WORST CUSTOMER SERVICE EVER! Neither of the geriatric employee-owners have ANY idea how to: 1) run the equipment 2) operate the computers 3) SHIP PACKAGES CORRECTLY! 4) Explain what they are actually DOING 5) Offer a refund for their OWN MISTAKES 6) Speak clearly or accurately. Calling gets no response, they almost NEVER answer the phone. UPS stores in general feel like crypts or tombs, dark, dank, and not inviting. I've called corporate (800-789-4623) now thrice in which: 1) Were marginally helpful, and quite frankly the ENTIRE operational entity devalues the UPS brand and stock quite frankly. Corporate is just as informed as a 15 year old with a laptop, anyone can pull the explanation the read verbatim FROM THE UPS WEBSITE. They offer ZERO insight as to why my $55+ 2nd Day package is now a week late - without an actual delivery date a week after dropping off the package! A customer should NOT have to call UPS if the "Store" (what a joke) "shipped" the package - find out the the STORE mislabeled your package AND OVERCHARGED me $55 for a $20 USPS service for a box weighing less then 2.5 lbs. - and then the STORE does not 1) CALL or 2) EMAIL or 3) even attempt to correct the shipping issue or delay. And of course, no mention of recompense, anything, not even an apology from the geriatric employees. AVOID THIS STORE AND UPS IN GENERAL LIKE THE PLAGUE. I'm thinking of shorting the stock right now, their performance in general is lackluster to say the least. If Amazon ever truly enters the shipping space and opens up their shipping capacity, UPS is Enron in five years, but begging for government handouts.
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September 2020 by Cris R.
I always go to this store. Everyone is so helpful and friendly. The store is clean. ......
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July 2020 by Deborah Ajiboye
This is a very good pharmacy. The customer service is impeccable and the pharmacist is very polite. Every customer is treated with the utmost respect.
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March 2020 by Katiusca P.
I just left the store like maybe 30-40 minutes ago. The old lady that was there had such a bad attitude. It's not the first time that I had an issue with their customer service last week. There was a man working there earlier in the morning. And he also had a bad attitude. I personally won't go to that UPS Store anymore. The only reason why I went twice to that store is because it's literally the closest one to my house, but I rather drive a little further. And be treated nicely and with respect. Then be treated with a stank attitude. She spoke to me like I was a child like I was stupid. Same ole you should have read the instructions. I don't understand what you people don't know how to read the instructions. She told me all of this in Spanish.
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January 2020 by lisa flx
This place is supposed to open at 9am as stated on the door and website but it is still closed and right now it's 9:03am
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December 2019 by Judith Saint-Jean
Only gave this please one star to give a review unprofessional rude just plain disgusting half the stuff on the shelves are dusty and dirty pharmacies is very rude and had the audacity to tell me I can go elsewhere and did not take my insurance didn't even look.
