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January 2024 by J Michelle
This was the WORST Experience I’ve ever had. The Hispanic worker with longer hair is very rude and unhelpful. She’s snappy and uninformed. Please retrained her on how to deal with customers.
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December 2023 by Yuniesky Moreno Álvarez
Excellent
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October 2023 by Everette_Monique S.
On Sunday October 8 I visited the store on 37th Ave. I had an opportunity to meet Gus and Sebastian. Gus introduced me to the home internet that I would have never thought about purchasing until he explained to me the system. Do not regret the purchase at all. Very professional and patient young man....Had to return the next day because I was having an issue with my new phone. Sebastian assisted me with it . He broke down to me step by step and I was able to return home and complete the transfer of information. I live in the area and I would do maybe 20 minutes away for good customer service because of my bad experiences in the past. Great improvement...Kudos
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September 2023 by Samira Valladares
Knowledge staff and excellent customer service.
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September 2023 by Nelson Suarez
Best customer service ever.
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July 2023 by Jared Merkerson
Great customer service helped me throughout the process Ashley Sabastian Gus gave me excellent customer service very professional
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June 2023 by Francis Munoz
Very attentive. They really help you what you want. They also listen to your needs.
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July 2022 by Positive Stick
Reinhard, Kevin, Gustavo great service! Thank you! Very professional fast service! They knew my phone better then me! I encourage everyone in Miami Gardens community to come to the Palmetto Gardens Store!??✊?
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July 2022 by Angela B.
My sales manager was Kevin Nice professional. Very helpful in me making a good decision. You need about 4 more. Every time I come ,all the staff is nice and professional.
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July 2022 by Luis Valero
Technical support send a warranty exchange to this store. When I went to pick the phone up the rep said that he cannot do the exchange and would not do the exchange. Called 611 spoke to Tmobile, they told the rep to replace the phone and he still would not do the replacement.
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July 2022 by Shay
Ryan as the store manager is going to cause this store major issues and problem ...... he refuse to service me period ...... he refused to give me the owner information.
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June 2022 by Sabrena Cowart
The worse customer service ever & if T-Mobile & Sprint are merged together why can’t you make your payment here just shut this location down.
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May 2022 by Kash Wayne
Thanks for all the help from Kevin today, I was able to resolve a few issues with my bill, his services was very professional and patient going through the entire process, all in all everything went very smooth and I am a happy camper.
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May 2022 by Tyrone Dewar
Thanks to Kevin that help me out a lot, really appreciate this place super friendly and great environment.
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April 2022 by Ray Z
Better stay away from this store, people work here are a bunch of liars. They say they’ll help you, get back to you, call you but they will never do. Walk into this store is the most regret thing I had ever since I came to Miami.
