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December 2022 by Mark Smith
Why is there Amazon?Why is Amazon so successful?Because employees of this company destroy everything.Just recently, my husband and I had the misfortune of visiting the Walmart at 17650 Ne 2nd Ave in Miami Gardens, Fl. We had ordered passport pictures online and arrived at the photo section to pick them up. After waiting in line, the associate, Collin, skipped us to help someone else. When we finally gave our order number and they searched for our pictures, they couldn't find anything and simply told us to use the self-service photosystem. The lady who assisted us with the self-service machine had no name tag and rolled her eyes at us as if we were asking her for a personal favor.But the worst was yet to come. As we were about to leave with our photo receipt, Collin suddenly erupted in anger, shouting out in front of all the customers, "This is illegal! You cannot do that here!" He demanded that we pay the original price for passport pictures or get out, refusing to give us our pictures and refusing to call a manager. I pointed out the phone in front of him, but he claimed that it was not working and instructed us to go to the service desk.At the service desk, we were told that there was no manager and no one who could help us. We returned to the photo section and found that Collin had mysteriously disappeared for the day, leaving us stranded and frustrated. We were forced to wait for two hours for LP, the only supervisor available, to help us get our pictures. This ordeal was completely unacceptable We will never return to that Walmart again
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October 2021 by Veronica Z.
The literal bottom of the barrel. Don't even bother picking up orders they will only fulfill one or two or your items and don't even bother to replace them either. Spend more money and go to target this is the absolute worse
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December 2020 by Veronica M.
The customer service here is beyond ridiculous! There were about 15 associates that were huddled up with a manager, I assume having a quick meeting. I approach them to ask if anyone can open one of the shelves in the electronic section and they all said there was someone working there and I walked around the entire section and no one to be found so I walk back to them and all of them said they could not do anything for me. How hard is it to walk over and open it and give me what I needed and go back to your meeting. It's hard to believe that these people actually work here because none of them wanted to work or do anything including one of the mangers. It goes to show how much they care about their customers. Please hire more people that actually want to work because I'm here to spend my money not just to walk around.
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December 2020 by Diogenes R.
Literally went to this Walmart at 9:50 to get some headphones and the associates all said they couldn't help, due to them closing things at 10pm ?!? Wtfff like why do you guys hire people that don't wanna work! These f****** imbeciles all suck nun of them want to work, cashiers slow asf, the manager is as rude as them ! F*** this Walmart tbh. Worst Walmart I've ever been rather go to the one in 79th street in all honesty ! I hope district or someone sees this comment ! I hope y'all get anal raped.
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March 2020 by Diego A.
Horrible service on Saturday morning. I asked when can I expect some baby needs to arrive again and the answer was when the truck gets here Very ineffective poor managment
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November 2019 by Pete G.
Wow. I've been in some bad Walmarts in my time but this one might just be the worst. Filthy store, slow cashiers and lines for miles. Being the only Walmart nearby you'd think they might make a bit more effort with upkeep but apparently you'd be wrong. With a Cop Cam in the parking lot I suppose the area itself could be to blame. Neighborhood, or clientele being what it is you should still expect a modicum of cleanliness and a bit more effort from this multi billion dollar drain on our tax dollars.
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October 2019 by Melynda H.
BEWARE: I thought the curbside pickup was great, tested it out a couple times and it was going smoothly until about the fourth time. My order included some bad produce and something was left out. When I contacted them through the app, they mistakenly thought I'd paid through EBT when I paid with a debit and instructed me to go into the store. After a few more emails (and much time), they could't get it squared away. Finally I went into the store, which is what we all try to avoid, hence the curbside pickup. Customer Service sent me to the back of the store. The assistant manager at the Grocery Pickup area walked me to the refrigerated section on the other side of the store whereby the manager told me he would take care of the issue. Exactly as I thought, the issue has not been resolved. Hence, beware of returns. Amazon is much friendlier in that area, making their service way more attractive and convenient because of the delivery.
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June 2019 by Sheila O.
No water fountain in a Florida Walmart . What?! seriously bad !!!! 4 handicap carts dead at 11:00 in the morning on a Friday . Serious obvious management problems here! Fix it or get rid of your manager ... epic failure of their duties. Oh ps, clean up the store!
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May 2019 by Darien H.
I love Walmart curbside pick-up, you order your groceries on an app and they send you an email when your groceries are ready. The best part there are no surprises when you get to the register $$$$$$&&. The app is really user friendly and there are no extra fees for Walmart grocery pick-up. Once your order is ready you check in through the mobile app and then they bring your groceries out to your car. The curbside workers are always supper friendly and they bring your food out quickly. I also order fruit and my groceries picker always gets me high quality fruit. And add bonus., Walmart gave me a special Mother's Day treat. One tip I have Walmart should have someone pick the trash up in the pickup area. The extra trash is an eyesore. It makes me grab my imaginary pearls.
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April 2019 by Debra Judge-Thomas
Excellent Service all departments
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March 2019 by Jose G.
If I could I wouldn't wven vote it a star. Went to pick up my tires that I ordered online and ended up leaving with my screws stripped ended up wasting more money than I should have. The employees suck with the worst attitudes and on top of that didn't even reimburses me for their f*** up. Will never go there again. They should close that walmart center down!!!!!!
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December 2018 by Colondria M.
Horrible Service here !! There is a girl working in the Auto-care Department with a horrible attitude!!
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December 2018 by Malcolm H.
Very confusing experience shopping at this Walmart. I went into Walmart looking for GoPro equipment and found a dual battery charger locked on a shelf for $19. I quickly asked an associate to help me because I wanted to buy it. As he proceeded to unlock it, I asked him why is it in a plastic bag and for $19. He then scans it and says it's $49. I then stated that it was locked on a shelf for $19, and at that point he called his manager Ricardo. Ricardo (manager) then tells me that the rules are if the front item and the back item are the same, you can get it for that price, but since it's not I'll just give it to you for $30. I then stated, that doesn't make sense because it is marked and was locked for $19. He didn't care and said $30 is the best I can do. I then asked where are these rules, and are they written on the site because this doesn't make any sense. He said it is and if you want to buy it, you can buy it. I then asked why it was locked up in that section for that price. He responded saying it could have been many reason, maybe a customer put it there. Wow!!! Misplaced items are noticeable if a guest moved, but this was locked up in this section deliberately. The price should be honored. After leaving the store I went on yelp and noticed the one star rating and the horrible reviews. It's amazing the building is still open!
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December 2018 by B C.
The employees are very slow and unprofessional. The groceries are sometimes not fresh. I got home and was able to see my frozen food was thawed and freezed again .
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October 2017 by damion taylor
Everytime called location for the management dept being hung up on customer service told me to contact him and staff just not helpfull at all