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August 2023 by Andrew Antemie
Would give a 0 if possible.I recently sold my property and the title company uses BankUnited for escrow. I bank with Chase and was told that my proceeds are locked up because BankUnited has a history of reversing checks and passing liability for insufficient funds to the payees. Therefore, Chase automatically keeps any transaction in a 7 business day lock in case BankUnited pulls off another of their signature moves. Kicker? Chase tried to get confirmation that the funds were in the escrow account after they(BankUnited) had "cleared" the transaction, but because Chase & I are a 3rd party, they flat out rejected confirming the funds where actually there. So in essence, they clear transactions without confirming funds are there, and make the payee liable to their process failures.Summary: Don't engage with any company that banks with them for escrow accounts. I'm willing to bet their lack of professionalism & quality extends to other products/services they offer.
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March 2023 by Julie Tarazona
Professional, caring, knowledgeable. I have never not received the best customer service. I actually transferred some of my accounts to this branch. Ask for Mercy or Enrique.
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September 2022 by James Taylor
Luis is pointless, we received an escrow check with their name on it and when I explained it to him, his first and only response was that he could not help no matter what. Told him that is correct, he is pointless and useless and hung up.
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September 2022 by Allen Calzadilla
Corporate headquarters with a beautiful retail location that is closed as of October 22!!!
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September 2021 by Laurie Yakubov
I recently sold a house in Fort Myers. This bank represented the buyers. The wire transfer was LOST in cyberspace. The buyers were moved in before I got the wire transfer. Horrible experience. Beyond unprofessional.
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September 2021 by Ann Shea
Extremely poor customer service, little or no interest provided on checking and savings, online hold times of up to 20 minutes. Run, don't walk, away from banking here.
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February 2021 by Keith
Terrible
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June 2012 by Alex Nunez
Great place
