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May 2023 by Cristian C.
Came in to open an account spoke to Claudia and the manager said they only doing appointment . They don't wanna work n do only appointments . Worst bank I've ever been to don't waste your time coming here for shitty service .
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November 2018 by Roly P.
A few days ago we received an advertisement at our home encouraging us to open a savings account with Chase. I arrived at this branch at 9:45 am and sat in the waiting area with one other customer ahead of me for over 35 minutes. After the other customer was called and it was my turn a couple walked in was greeted by one of the ladies that I was waiting to see. and sat down immediately. Nothing was told to me until I asked if sitting waiting met anything. At that point another employee came out to assist me. I felt as I did not matter to Chase, I will not be doing business at your branch. That employee put her friendship ahead of what could have been a new customer.
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October 2017 by Tiffany A.
I love this location. There's never a line, I'm always attended to very quickly and the staff is very nice. It's always clean and I'm in and out. Highly recommend this bank. No complaints.
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December 2015 by Erick O.
You're local Chase Bank here in Miami Lakes, one of 3 actually. The staff is friendly and even with long lines they knock out the customers fast. This location is in a shopping center plaza, therefore there is no drive-thru so you need to walk in to make you're transaction. They do have two ATM's in the outside if your on the go. The location is limited but does it job admirably.
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March 2015 by Dee D.
Really great customer service. I have never had an issue and they always have ample tellers to keep the lines short.
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February 2012 by Peter C.
I normally do not like banks, but especially this Chase has done a lot of small favors when they did not have to. I really appreciated the extra effort and the staff.
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September 2011 by Sergio F.
I've been coming to this branch for the past couple of days because I found out someone did some bad, bad things man to my account. I had a hard time understanding the first rep I spoke with on the 800 number and figured it would be easier to handle in person. Besides, I needed a temporary ATM card to withdraw cash until my new one got here. The banking staff here was very professional, first putting me at ease with some of the colada they were serving to each other (only in Hialeah :) and then researching, and explaining the process to me that I'd have to come like two days. The branch itself is pretty clean, well lit and the lines moved pretty quickly. I like this bank!