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March 2024 by Odalys Odalys
It is a place where I do my shopping, it is
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December 2023 by Saul Rafy
On a regular basis I have tried to get pizzas on Saturday at this location. I park, call in and place order. I am then told ready in 15 or 20 minutes. I am bilingual so if the Costco employee has accent I go over ordered and name in Spanish. Go in the store shop and then pay order at food court. Your cash register clearly has the question, if you placed a phone order. Why when you get done and go to pick up order it is NEVER ready or in some cases your name and order nowhere to be found. In one case I called and called and no answer. Got to the front of the counter asked the food court employee and was told phone not working. It wa not the case as a few minutes later I called while in the store and the call was answer. The rest of the Costco stores I have called in and ordered work as intended. Is it that this Costco works on Hialeah rules? I can see that on a busy day......... but over and over. Great value, inconsiderate costumer service.
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December 2023 by Teresa Candelaria
Great variety that you don't get in P.R. I love it ?
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November 2023 by Roberto Rueda
There have been many reports about how this wholesale chain can keep especially its hotdogs frozen at such a low price. The explanation they give is that it is a subsidized price so that customers spend more time there, and buy more things.
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August 2023 by Jennifer Bolanos
I love Costco food court food
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June 2023 by Nichelle W.
So I visited the one in Orlando and had a great experience, they had everything that I needed and more. And of course you can't leave without your hot dog and Coke.
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June 2023 by LYRIC P
Place can be a little better. I normally buy a large half and half and this time the pizza tasted old and burnt. They need to be consistent.
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October 2022 by J P.
This location is horrible. They really need better organization. Lines wrap the entire store. You cannot get to the products because the lines are in the way. Shelves not stocked when they open. And you can plainly see the merchandise, it's just not on the floor. A disaster. Costco has great items, this one just needs to do better.
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August 2022 by Luis M.
The parking lot is dangerous with cars coming at you from every where.The screening at the door is a waste of $ since you can't buy without a current membership.At this store they treat you like cattle The one in Broward is much nicer and has better inventory.
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August 2022 by Jose G.
William at the front door basically called me a lier after telling him my wife was inside and she had the card he said in these words " I don't believe you call your wife" well guess what I called her and I told her to get the membership card throw it in the garbage leave the cart and to come out of the store after at least 15 years I will not set foot at another Costco they can keep their products BJs has better customer service. William I believe you yes you are not that smart and you suck at customer service.
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June 2022 by Adasis B.
This local Costco is one of my faves. Although one of the oldest stores in South Florida, many of the associates have been here since opening. They are constantly bringing in new products and the store is always clean and organized. My only complaint is that they have done away with the books section. The lines tend to move along fast even during the busiest part of the day or weekend. They also help you in the self-checkout section. The food court could be larger but it works. They recently added self-checkout POS systems in the food court and are working out the kinks with the customers.
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March 2022 by Mark M.
Not the best Costco to go to around here. Feels a bit old and I dislike the layout of the parking lot. Staff was relatively friendly. Clothing was neat with a good amount of selection.
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November 2021 by Junkmail B.
Me & my family have been members with Costco for over 20 years. The thin black guy with the goatee that is usually at the entrance/exit is usually rude, abrupt, and discourteous to customers.Management needs to pay attention to this employee or move him to shipping & receiving away from customers, or terminate him. He is negatively impacting this company and this store. I don't know how this Miami Lakes Costco hasn't lit up Costco's corporate list for top worst stores needing an intervention on customer service training from the store manager all the way down. This place is a direct indication of poor quality management from the top down.If this isn't addressed, more customers will cancel & leave.BJ's Wholesale is just 5 blocks up the road, has about all the same products, very competitive price points, also sells gasoline & diesel. In addition, their customer service is more friendly.Hey Costco. I'm a member for over 20 years. If my honest comments & review of this Miami Lakes store upsets you, then good; maybe you will do something to fix the substandard customer service and low quality employees. I might expect that quality at McDonald's drive-thru (just an entry level job & business) but not where I have to pay a membership. What!? I'm paying to be treated poorly? Yeah, no more. BJ's is a minute up the road & they understand customer service. You should borrow their training manual.
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July 2021 by Marian A.
The service of this place is bothering. The cashier supervisor, a blond girl, mistreated me. The first time that I had this experience in Costco. Three times she moved me to a different place because I was waiting. Finally, I didn't buy anything. She was so annoying. I don't recommend this Costco store.
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June 2021 by Redbear32 sosa
Good hot food and good service lines move fast so there's really not that much wait but still a great place to eat after all that shopping