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March 2020 by Alexander S.
Oh my God. I've never had such a strong opinion about a hotel. Right off the bat, it's pretty depressing. I'm not from Miami, but Miami lakes is probably not where you want to be hanging out of you're from out of town. The hotel appears as if it was randomly placed, then quickly forgotten. The staff doesn't want to be there, possibly because the customers treat them so badly. If you stay in this hotel, you will be so far removed from any sense of human decency that you won't know if it's possible to ever find it again. I will have to stay in 100 bed and breakfasts run by kind old couples before I can get this taste out of my mouth. To be more specific: the night I showed up, they informed me that I had no room (for a reason they couldn't disclose) and that I would be moved to a somehow more depressing sister hotel, the Shula. After spending one miserable night in a hotel I didn't reserve, I was told by the manager that I couldn't move back into the Indigo because I hadn't checked out of the Shula. If I wanted to move into the Indigo I would have to pay for both rooms for all 3 nights. "There is nothing we can do about it" they kept saying until I completely lost all decency (or rather, stooped to their level) and yelled at the manager over the phone. This immediately solved the problem and I could move into the room I reserved weeks ago without having to also pay for another random room at the Shula. I hate that this hotel drove me to yell at some poor guy just so they would honor the most basic hotel policies. Never stay here. Never support a business that cares this little about it's customers. EDIT: 15 minutes after writing this review, I could not unlock my hotel room door. I tried getting a new key, but the door still did not open. After sitting the hallway for 20 minutes (it's midnight by the way), the front desk told me they need to call an engineer to fix the battery in the door. Luckily a colleague of mine has a room down the hall with an extra bed. Hopefully I will be able to get into me room in the morning and get my bags before my flight home. This is a tragic and hilariously degrading hotel. EDIT #2: 1:43am... Literally an hour after my last update, trying to sleep in my colleagues extra bed (because I am, of course, locked out of my room), a woman starts yelling and banging on the door next to ours. She is screaming at the top of her lungs that her boyfriend has locked her out. At one point we peer out our door to ask if she's okay and she cusses us out, turning toward us looking like she might attack. Since then we have been silent inside our room listening to terrifying noises of screaming, pounding, and physical fighting. There was clearly an assault and now most of the floor is awake trying to calm her down. It sounds like the police have arrived. I truly don't know if I can condemn this hotel for ruining every one of my three nights here. It's almost not it's fault, because even if evil, I don't think it could devise a master plan so horrible and heartless. Nevertheless, this is a review site, and there are other hotels in Miami to stay. Don't risk it. Don't let it slowly break you down the way it has so many people. Find another place and let this hell hole slowly wither out of business.
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January 2020 by Mike Williams
No fridge in room, nowhere to get a drink or snack until the bar opens in the main building unless you drive a mile or so, dated rooms, strange wallpaper, beautiful golf course. Bed was surprisingly comfortable. Probably should have been a 4 star rating but that fridge thing was a killer for me.
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January 2020 by Madhumita Ganesh
Service was not friendly, hung up on us at one point in the room. The rooms were so cold, with no heaters, so we lost sleep. Gym and pool could have been cleaner. The layout of the hotel made it very difficult to move luggage from the lobby to the room.
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December 2019 by Harriet carter
Called to make reservations, but no one would answer the phone. After holding on for 5 minutes after automatic answering service the phone just hangs up. Spoke with front desk only to be told they have no knowledge in making reservations. With customer service of this magnitude in just trying to reserve a room i wouldn't dare stay there. I couldn't imagine the service being any better while there. No thank you. I will just take that as a sign to patronize another property.
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November 2019 by Jimmie Spraker, Ph.D.
My wife and I had a wonderful time the last time we were there in were back in the the mid nineties so it's really good memories
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November 2019 by Mike Sanchez
I was fortunate to stay for a period of 12 months. Although a bit dated, the place is well maintained and kept clean at all times. The staff became family and I will always appreciate their support during my time there. Hats off to Rene, Sergio, Jovan, Becky, Monica and the great kitchen staff of Anita, and Pauli which kept me fed with good breakfast and dinner meals.
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November 2019 by Mauricio Bedoya
It is a calm and relaxed hotel next to a golf course into he middle of Miami and its surroundings.
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October 2019 by sophia lagogianni
5 stars for price, service and quality! It was my first experience with this hotel and I really enjoyed it! I checked in for one night after a 15 hours long flight.
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September 2019 by Zjaquiera Rodriguez
Nice clean and updated rooms. Friendly staff
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September 2019 by Maureen Diaz
Great staff! Clean rooms and comfy beds . View of golf course was gorgeous. Would definitely stay again.
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September 2019 by William Brandon
Great reception and lively conversation
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July 2019 by Robert O'Haver
Excellent stay we had hotel staff go above and beyond to make your stay pleasant. The courtyard is nice and a cool place to hangout around the pool!
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June 2019 by Anthony Fiorini
Stayed 2 nights for a business trip and had a great experience. Jovan and Sergio make you feel right at home- kind, welcoming, and very helpful. The rooms are very comfortable as expected but the staff makes this place special.
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April 2019 by Nick B
Layout was nice plenty of water the greens were okay. Pretty short from the gold tees they should have a tea box between the Gold's and the tips. Overall good value very friendly people work there
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April 2019 by Sara O.
It's actually quite picturesque with a view of the pool and the golf course. The rooms are decorated with vibrant colors - almost a retro feeling to the decor. My one complaint would be mold. Near the patio-side of the lobby there is a strong mold smell. Also scattered along the bathroom ceiling in the room, obvious mold. With a little additional upkeep, this would be a really nice place.