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January 2024 by Fernando Valdes
I recently had the pleasure of interacting with ASM Camila Penna, and I must say, the experience was nothing short of outstanding! From the moment I walked in, I was greeted with a warm and friendly attitude that made what is usually a pretty dreaded experience (who likes to go get their car service right?) into a seamless and effortless interaction.Camila went above and beyond to ensure that my car service needs were met with the utmost professionalism and efficiency. She took the time to patiently listen to my concerns, thoroughly explained the service process, and kept me informed every step of the way.She has exceptional communication skills and attention to detail, demonstrated a deep understanding of automotive issues with my specific model right off the bat, even suggested getting my wheel lock kit registered (as I had forgotten to bring it the previous two occasions) and provided valuable insights into the maintenance of my vehicle. It's evident that she is not just knowledgeable but genuinely cares about the well-being of the customers and their vehicles.The service performed on my car was completed promptly, and the results were outstanding. I left the dealership satisfied with the service.I highly recommend Miami Lakes AutoMall for their stellar service. Thank you for going above and beyond to ensure customer satisfaction! Camila should get a raise!
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January 2024 by Gia Cardenas
Juan Acevedo Sales, Roberto in Finance. Amazing customer service. Thank you for your great customer service. I'm very happy with my new car.
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January 2024 by Max Gucci
Chris and Irving have done such a great job thank you so much for your help! My mom Maria has drove them crazy. Thank you for putting up with her! New Jeep ?
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December 2023 by Jason Inerarity (Jason)
I just wanted to take the time to write this review to say how grateful I am to have worked with sales consultant- Saman. From the second we walked in he made sure that we were comfortable he wasn’t focused on numbers but rather on what we like and while that worried me initially I was not disappointed later on in the process. He was very patient with us as this was a stressful process and we had been looking for a while. He was very knowledgeable about the car and made sure my son was comfortable and familiar with the vehicle. This was a huge purchase so he wanted to make sure it was the vehicle he wanted and that he liked. The manager at Mitsubishi Robert was great. He was straight to the point and I appreciated it. The car had a few minor details (dent/ding and some type condensation on the screen) that he assured me he would take care of that leaves me with peace of mind. Overall a good experience highly recommend it to anyone who’s about to give up their search and settle for something they don’t like. Ask for Saman from jeep or the manager Robert at Mitsubishi they will fight for you!!
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December 2023 by Haymee Lorenzo
Miami Lakes Jeep's finance advisor Irving Gonzalez exceeded my expectations. His knowledge of financing options and willingness to work with my specific needs made the car-buying process enjoyable. I highly recommend his services to others.
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December 2023 by Liam Almaguer
Kudos to Irving at Miami Lakes Jeep for helping me to get my first car. He was patient, answered all my questions, and made financing my car a positive experience. THANK YOU SO MUCH!!
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December 2023 by Fernando Haddad
URGENT ALERT READ THISIt has been the worst deception that has been done to me in this country, do not trust CARLOS MORALES (the supposed Estrella seller of that place) he is the most LIAR and corrupt person, he deceived me with the business he did with me. He, along with his manager PETER and RENE and the FINANCIALIST who did the calculations that day to do my business, managed to deceive me, telling me that they would pay ALL THE DEBT on my previous car and it was NOT like that, they were left owing the bank money. Ally Bank contacted me telling me that they had never purchased the car, what they did was terminate the LEASE. The seller / scammer CARLOS MORALES and his team promised me before I signed the new LEASE that they would assume all THE DEBT for my previous car and it was all a lie. They lied to me, telling me that it was more than I really should. And I followed their beautiful words and trusted A COMPANY (Miami Lakes Automall) WHICH IS SUPPOSED TO BE SERIOUS, trusting that they would fulfill what they said. But it was not like that . And then when I found out the truth and I went to talk to them again, everyone (the salesman CARLOS MORALES, and his managers PETER AND RENE) wanted to ignore what they had done with me, making a thousand excuses and making me believe that they had not said that. That is why I let you know my Story, I am an educated professional who did not deserve to receive this scam from this company called MIAMI LAKES AUTOMALL and its staff. Be CAREFUL, I left that place traumatized and with a big problem with the bank because of their scam.
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November 2023 by Andres Bello
I had an exceptional experience at Miami Lakes AutoMall, and I want to give a special shoutout to their finance manager, Carlos Cabo. Carlos was not only knowledgeable and honest, but he was also incredibly patient, thorough, and professional. When I purchased my 2023 Jeep, he went above and beyond, taking the time to explain every single part of the contract, financing options, and warranty details. His dedication to ensuring that I fully understood the process made the entire experience stress-free and transparent.Furthermore, the sales team at Miami Lakes AutoMall was equally outstanding. They were friendly, attentive, and went the extra mile to find the perfect vehicle for me. The combination of Carlos's expertise in finance and the great service from the sales team truly set this dealership apart. I couldn't be happier with my new Jeep and the service I received. I highly recommend Miami Lakes AutoMall, especially with professionals like Carlos and their excellent sales team on board. 5 stars without a doubt!
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October 2023 by Liz Betances
Great experience from the moment you walk into the dealership. Sales Rep Luis Fernandez was very attentive, super friendly, honest and caring. He was able to make a deal of a lifetime. I will be forever grateful with Finance Advisor Roberto Matos for making miracles happen and exceeding my expectations, he promised I would walk out with a brand new car and the promise was met. I will be forever grateful and would definitely recommend these two individuals for their great customer service and professionalism. Thank you!!!!
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October 2023 by Nickson Jean-Baptiste
Roberto Matos went above and beyond in providing extraordinary services. His communication skills coupled with his professionalism were the catalysts for my satisfactory experience at your dealership. In short, I strongly believe every Car Dealership needs the integrity of Mr. Matos to gravitate the upper echelons of customer experience. I strongly recommend this dealership to family and friends for an excellent car buying experience…
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September 2023 by Isaac B.
After a sad experience with Aventura Chrysler in FL, I tried Miami Lake AutoMall and found Armando Escudero, who took care of me and my GC 4xe with a lot of professional ethic and a friendly treatment.He returned my faith to American cars!
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August 2023 by Jose M.
This dealer is the absolute worst. When it comes to selling you a vehicle they will paint you a great picture. Now if your car turns out to be a piece of crap like mine did, no one takes accountability. Service keeps your vehicle for x amount of days and they come to tell you that your car is fine and that there are no fixes for that particular problem. Passed by the dealership and the vehicle was parked in the same spot for 2 days so who knows if it was even attempted to be diagnosed. This dealership is the absolute worst and if you value your money, DO NOT BUY OR TAKE YOUR VEHICLE TO SERVICE HERE.Might as well take your chances at Chevy or the other dealers nearby.
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August 2023 by Google user
Sales person Carlos Morales F\\u0026I manager Roberto Matos and Albert Lopez helped me out immensely! It was my first time buying at a dealership and this crew made the process quick and easy! They made sure I knew all of my options and that I left 100% satisfied! I would recommend them to anyone in the market! Thanks again! :)
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August 2023 by ericka blair
Sales person Carlos Morales F&I manager Roberto Matos and Albert Lopez helped me out immensely! It was my first time buying at a dealership and this crew made the process quick and easy! They made sure I knew all of my options and that I left 100% satisfied! I would recommend them to anyone in the market! Thanks again! :)
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August 2023 by Brian Gonzalez
I want to say to this place how horrible their service is. I bought my jeep there in 2020 and the experience was great…but taking your car for service is another thing.. I went to get my service done and tires were not rotated. I made a complaint about it and still nothing was done about. I left without a receipt, didn’t get a courtesy car wash. I will not recommend this place to anyone because they just don’t care about their customers….. it really is a shame….
