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December 2022 by Carolina D.
if you say i need to speak to someone for someone to the operator it transfer you to someone at the pharmacy
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September 2022 by Sam C.
For a pharmacy within the Grahams businesses, this is the worst pharmacy ever. One person taking care of both drive through and in person pick ups. The wait is always between 30-45 mins no matter what time you get there. It's ridiculous and they need more staff.
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March 2022 by Jessica T.
This place is hit or miss there is a night time cashier named Reina who goes out of her way for you she was very helpful in helping me find a lint remover I could t find actually stepped out of the counter to help. As for the pharmacy it is the worst customer service ever I would not recommend to drop off your meds at this pharmacy. Three stars just for Reina because she was very helpful
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February 2022 by Sabrina O.
Quite possibly the worst cvs there is in terms of quality of service of the pharmacy itself. I have yet to go and NOT wait at MINIMUM of 30 min to pick up prescriptions. The last time I went I had oral surgery done and my doctor called in the meds 4 hours before I went to pick them up and they STILL weren't ready, had to wait another hour to go back and get them. Avoid at all costs, there's better and faster pharmacies nearby including the cvs on 154 and 67th.
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December 2021 by Javier R.
I'm a doctor and I have had a bad experience with This pharmacy. They never pick up the phone. I have been for about 2 hours on the phone and nobody has picked it up. I gave up calling to prescribe any medication. I had decided to write prescription instead. The lines there are huge and slow plus your medicine sometimes are not even ready when you go to pick them up so you have to go many times. I do not recommend this pharmacy.
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December 2021 by Gen G.
Terrible. I called and I've been on hold for over an hour.... And I agree with the rest of those that said the wait time to pick up through the drive thru is ridiculous.... Customer service hello? Holding anyone accountable hello?? I don't get it.
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December 2021 by Chris H.
Wow how much slower can you get. Slooooooooooooowwwww. It's like they are trying to figure out their job. Yeah try another location.
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November 2021 by Donny B.
This CVS is the worst...for prescriptions Don't have medications and if they do they will make you wait miserably...
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September 2021 by Elizabeth P.
The Drive-Thru Pharmacy takes forever, don't understand why though. Literally 50 minutes in line. It's ridiculous to wait that long just to pick up meds. The lines inside weren't any better. Super frustrating!
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September 2021 by Victor N.
CVS please hire more people for the pharmacy. Over 15 people waiting in line for scrips. Over an hour wait. This is BS
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July 2021 by Johanna B.
I love coming to this CVS because I have been coming here for over a decade, and even though there have been plenty of changes of the years, it still feels very homey to me, and I can find great deals all the time!!!
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July 2021 by Arturo C.
This has to be the worse CVS ever . Wait time are over one hour they never answer your call either .
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February 2021 by Karina S.
Amazing pharmacy staff! Was helped at the drive through by Ricardo and got extremely quick and kind service. Our go to CVS, always a great experience!
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January 2021 by Ariel C.
Went to pick up Medicine at CVS on 154th Miami Lakes Dr. and 82 ave. I waited in line to speak to Pharmacy 15 minutes later I spoke to a very nice lady who told me to speak to CVS Manager so he could show me where the medication was. He pointed me to the area where the medication would be. I looked but could not find the medication. I went back and asked the manager for help. He told me to google it to see where they sold the medication. He found the picture of the medication online and said this what it looks like. I went back to the section and found something that looked like the picture he showed me. I walk over to the front register the lady told me the cost of the medication and I asked if my insurance would cover the cost and she sent me back to the pharmacy so they could help me. At this point I had been at CVS over an hour. When I got to the Pharmacy section there were five people waiting for service so I went back to the front register left the Medication there and went to Publix where I found the same medication for much less and I was in and out in 15 minutes.
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July 2020 by Yoslayne R.
This pharmacy has to be the worst I've ever encountered. Every time I go for Drive-Thru Service no lie it's a min 30min wait!!! Even if you go inside you also have to wait. It's unbelievable how they can possibly be so slow. At times I've come to pick up a prescription late after 5pm when the doctor placed the order as early as 9am and they still don't have it ready. The really need to hire more people for the pharmacy.
