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September 2023 by Michael Gracia
The staff makes me feel at home whenever I visit. They truly go out of their way to help people and it shows.
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September 2023 by Yanet Obarrio Sanchez
Engine was super helpful
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August 2023 by Michael V.
I did the credit builder loan with Abel 7 months ago and it kick started my credit. Now I have 2 credit cards and my Fico score is 718. I didn't even know that type of loan existed. I'm beyond thankful for all his help!
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August 2023 by Michael G.
The best personal attention and customer service I've ever received at a bank or just about anywhere.
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August 2023 by Maria F.
Amazing service! I had fraud on my account and my banker helped me recover my funds right away. I appreciate the way I was treated and the attention I received.
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March 2022 by Sandra Deal
I understand from a reliable source that Popular Bank cashed 2 fraudulent checks. There were obvious signs the check was fraudulent.The 2nd check was cashed after the fraud was reported.If the bank rectifies this issue promptly, i will change my review.It was a branch of Popular Bank. I don't know if this is the branch still company as a whole should be accountable.
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August 2020 by Luis Madriz
This is hands down the best branch in Miami. They always go out of their way to help you. An absolute pleasure to do business with.
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January 2019 by Erick Castaneda
By far the best branch in Dade or broward. I have been with them probably 5 years. They go over and above the call of duty to help you. From the tellers to the branch manager, they have superior service. I have a personal and a business account with them. The best business account with a incredible flexibility. I also acquired a personal loan that is pretty straightforward to qualify for.
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January 2019 by Vincent LaManna
This bank is a poor excuse for a bank. I live in New York and mailed important papers in their self addressed postage paid envelope. You know what happened-- they never received it. So it's up to the customer to incur additional expense to send documents via certified or overnight mail to compensate for their incompetence.
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October 2018 by Scott Pluto
I tried to reach someone in the loan department and this poor excuse for a bank said I would have to send an email to the general email account and someone would reach out to me. They don't believe in customer service. Do not use a bank that will not connect you to the loan agent.
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May 2018 by Jehiel Mercado
Best Bank of south Florida
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June 2017 by Joel Gandara
Helpful staff and a great bank to work with.
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December 2016 by h h.
Just my personal opinion based upon my experience: avoid this bank if trying to set up an account online. I've dealt with many banks in the past 25+ years and never had a problem. Maybe I was just unlucky this time around, but this one was excruciating start to finish. Their team is very polite and tries to be helpful - I certainly want to acknowledge that. But it was one mistake after another on what should have been a very easy account. I mailed in sensitive paperwork with confidential info - they said they never received it. (I used their own pre-addressed envelope.) I emailed the same documentation they requested 4x - staff kept saying they never received it - until they finally acknowledged they had it all along. There was a typo made in my mailing address. There were a few more problems I won't bore you with. Extremely nice employees. But the bank's processes and quality control scared me and I quickly closed the account. Maybe they're different when you visit a branch in person.
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August 2016 by Ariel Lopez
I have been banking with popular and with the team at the Miami Lakes branch for many years now, the service and the team is excellent!!! I am very happy and will continue to bank with them..
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August 2015 by Danilo Alonso
This bank has the most ridiculous and unnecessary security features in place. Need to update your branch information on yelp. They're not open weekends at all.
