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March 2024 by Dgear O.
It seems like these people don't really care about customer service. I purchased a Tenor sax online, arrived damaged, it took days to get the return shipping label and was sent back to the store. It has been 7 days since the return was done and yet no refund made. Whoever is managing this store has a PROBLEM: they don't care about customers neither customer service. Not good at all!!
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February 2024 by T M.
DISAPPOINTED!!! First and probably last visit to Sam Ash. I had a repair on a guitar and brought it by to have it evaluated. Now a few people referred me here for this service and was told that it was top notch. Supposedly Sam Ash takes guitar repair serious and your guitar comes back to you in its best playing condition. Maybe that is true but I didn't have the chance to find out. When I arrived, I was told the repair tech was out on break and would be back shortly. Almost 45 minutes later and no tech in sight. At the same time that I am waiting for the tech, I'm checking out some new guitars. I had a few questions. Guess what...no one around to help me. Maybe it was COVID, maybe not. But one thing is for sure, the customer service at guitar center is much better. Not sure if I will be back. Sadly.
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January 2024 by Gustavo Bobadilla
Excellent service, the salesman was constantly answering all my questions regarding the services provided by Sam Ash. Store was clean and neat. Totally happy with this visit, is the first time that I received this kind of service at Sam Ash. Definitely will come back to purchase more gear.
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January 2024 by Marcio Gemelli
No star at all ,I don’t know what happened to this place I’ve been coming here since 1996 and now you guys will have anything on stock. Don’t even answer the phone when I call the store. It’s ridiculous ,why dont u just close,horrible service , you can’t even explain to them what you need because they don’t speak English
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December 2023 by Neysi Del Rosario
It was a wonderful experience. I enjoyed every moment buying a guitar for my son. The boy attending me was very nice and professional , (Martin). Amazing place and team.
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December 2023 by Nicole Vasconcelos
Inventory for Band and Orchestra instruments accessories are nonexistent. It is obvious that those items are not their top priority.The staff members had no idea what I was asking for (Reeds and Mouthpiece guards... I would argue standard material that staff at a music store should know).For drum heads and electronics they are stacked, along with electric instruments such as guitars and keyboards.If they can give the same love they do to the back half of the store to the front of the store where the Brass, Woodwinds, and Orchestral String section is, maybe the store would be solid.Then when I asked for the teacher discount , they were reluctant to give it to me because it is Black Friday , however, none of their deals were towards anything I was trying to purchase.Point is - never coming back here for reeds or anything a band instrument needs. I will resort to All County Music or purchase online. If you want guitars or drum heads, they are fully stocked.I teach classical Band though... My students need materials, too.You are not Guitar Center. Thats the vibe now.
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December 2023 by Ivette Carcas
I had a great experience. The staff was very kind and they took good care of me. Very happy with my purchase.
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December 2023 by Daniel Navarrete
I love the music and instrument… but it store need more customer service people… we have to wait long time for attendance… I hope next time will be better !
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November 2023 by Jenn
We have been long time customers for years. Unfortunately as of today we will not return. Customer service is non existent. How can an employee ask us “are you going to buy it”? If not, take it down while playing the drums. This being said rudely in a sarcastic manner, very unprofessional.Save yourself a trip and go to Guitar Center. Sweetwater also has more selections online.
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November 2023 by Life With Jayknight
This my second home store right here man they always take care of me…. Luis Paul borges always treat me right he explain everything to you before you buy a equipment I Dj so he get where I’m coming from and where I’m trying to get at he deserve a big promotion he always treat right every times I’ll come back soon buy some more equipments thanks ya for always treat me right
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November 2023 by Jenny V.
We have been long time customers for years. Unfortunately as of today we will not return. Customer service is non existent. How can an employee ask us "are you going to buy it"? If not, take it down while playing the drums. This being said rudely in a sarcastic manner, very unprofessional. Imagine how my son felt, sad and disappointed. If the sound of music bothers you maybe you shouldn't be working at a music store. Save yourself a trip and go to Guitar Center. Sweetwater also has more selections online.
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October 2023 by Keith Butts
Associate Natilia was great , I spoke with her over the phone prior too arrival, and she had the items I was in search of ready when I arrived , also Sam Ash's price was better than all of the lcompetitors.
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October 2023 by Michael Paredes
I needed to have the strings changed on my guitar and they were very helpful A young woman picked out the strings for me and a man named Justin did the actual job They were both professional, friendly, and very knowledgeable!!! I will def be back !!! Thank you
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October 2023 by Brent Shavnore
Walked around for 30 minutes and not one person was available to assist with a large purchase. Waste of time.
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September 2023 by Les Schwartz
Great, spacious comprehensive music store. Personell actually available to assist you. Lessons available. All musical accessories sold here. Helpful friendly guitar technician on premises. Spacious acoustic guitar sampling room. Very good looking store, great layout. Only downside is the location is somewhat isolated but accessible. Parking is free but limited.
