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November 2023 by LaToya E.
Blasiel, the repair technician, provided customer service. He explained useful logistics with my phone that I actually didn't know. He made sure that I was aware of the warranty on the repaired part, which is great to know. Thank you for your help.?
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November 2023 by Charree' G.
If you are ever in need of having your phone repaired in a South Florida area this location is worth the drive! After visiting another UbreakiFix location in Fort Lauderdale and another chain phone repair shop, I about gave up on the idea of my phone being repaired and recovering my important information. My phone screen went black one night after It had been working perfectly fine all day and would not turn back on. The notifications would come through, it would connect to my Bluetooth and notifications kept buzzing in but The screen remained black. The other UbreakiFix told me they tried to replace it with two screens and were unable to get the screen to turn on while the other repair shop told me there was something wrong with the motherboard and it needed a part replaced. When I explained the issue to Carlos and what the other repair stores advised, he immediately took it in back had the phone looked over and advised they put a screen on the phone and it worked perfectly fine. The cost was supposed to be $295 for the part and labor, which I tried to file a claim through Google Preferred insurance and was not accepted after going back and forth with them for 5 days with updates on what was actually going on with the phone. I finally sucked it up and took it back into this location and let Carlos know I was just going pay out of pocket for the repair. At the time we did not believe the phone was under warranty based on information previously advised to me by the other location. After looking over for my phone and seeing it had normal wear and tear in addition to checking in the system, he advised the phone was in fact under warranty and wouldn't have to pay a penny to get it fixed! Within two and a half hours I had my phone back in my hand working perfectly fine like new! Apparently the only issue was that the screen was disconnected! I am beyond grateful and appreciative of the diligence and integrity of this store. If not for them I would have been down almost $300 for a simple issue that any competent technician could diagnose. Thank you again!
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November 2023 by Amrutha Ram
The experience was so smooth! The technician (Blasiel) came to my location ahead of time, after calling to say he’d be early, and fixed my phone in under 10 mins. He was very pleasant to talk to, answered all my questions patiently and his service was 10/10. I didn’t know what to expect but this service exceeded all my expectations - thank you for the incredible service!
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November 2023 by Omar Sitto
Easy and convenient, they came right to my apartment and fixed my phone outside. Brandon was extremely helpful and made this a smooth process. Highly recommend to anyone!
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November 2023 by Jillann Reid
The customer service rep did an excellent job. I was there we had a little hiccup and it was fixed right away. Would definitely recommend this service and location ?
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November 2023 by Bob
Walked in and Angels quickly fixed my phone!Just great service - very professional and courteous!Would highly recommend this location for helping you out with your phone.
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October 2023 by Cristian Soto
Tech who assisted me was very nice, helpful, advised of wait time which was fine.Came back early to check on phone and within 30 minutes my phone was fixed. It was great service. I really appreciate the promptness to fix my screen. Very likely to recommend to someone else.
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October 2023 by Pako Cuba
The technicians must be equipped with more tools and or resources to help customers when something unexpected or unusual occurs during the process
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September 2023 by Waleed Sneij
Very friendly staff. Very professional. Quick repairs. Even when near closing time, they went overtime and fixed my phone during same visit. Best experience I've had with electronic repairs in years.
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September 2023 by Candice Cicarelli
They came to my house! That deserves 5 stars in itself. He was extremely professional, and quick. I have a two year old that had just come out of the hospital. Anything to make life easier is life changing.
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September 2023 by Roberto Mendez
The experience for the repair was great. Very professional with the repair process. The tech came on time. The only concern I have is about VZ Home Protect. I never asking for it and after the tech leave I got a text letting me know I`ve being enroll into the Home Protect. I never being ask, I never accepted. Actually I went right away and canceled. This is a dishonest practice.
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September 2023 by Grace Cabrera
My screen from my iPhone was broke I has insurance with ATT and they refer me to ubrakeifix in miami lakes . I walk in into the location and they were very helpful. They are very busy but I explained my situation and they fixed very quick . I’m very happy because I got my phone back .
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August 2023 by Francia Diaz
All I want to say is that Cesar and Martin had GREAT customer service. They were very knowledgeable and attentive and didn’t just treat me as a number!!! I highly recommend the Miami Lakes, Main Street location. They are phenomenal!
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August 2023 by Yoan
My experience with my technician, Naila, unfortunately left a bit of a sour taste. I had no qualms about submitting a review, but it came to my attention that she manipulated my feedback. I found this to be quite disconcerting and not in line with the transparency I expected. Transparency is a crucial factor in building trust and this incident did raise some questions for me.
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August 2023 by Gooze H
Easy fix. Guys were honest. Was not charged for the reset. Staff was awesome and friendly. Not so common anymore. Would definitely be back and recommend.
