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December 2023 by Paseo Norte
I purchased a new Samsung at this store a month ago. However, the employee offered me a $400 credit for my old device. He never mentioned to me that this credit is a promotion in which they credit your account $11 dollars each month for 36 months up to reach the $400 credit for my device. Also he stared that the monthly payment was $80 when in reality it is $90. He put the wrong address and the spelling of my name was wrong he claimed he fixed it but he didn't. I contacted Verizon's customer service. The guy who sold me this plan and device besides being a lier who doesn't care about anything was in a hurry. I guess that why he lies so much. BE VERY CAREFUL WITH THIS STORE
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October 2022 by ileana pastor
This is such a nice store and the employees are awesome will keep coming back here for all my wireless needs.
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June 2022 by Ryan Reed
2pm on a Thursday! called Russell Cellular rep and they can’t reach store clerk. This is why people do all their shopping online.So disappointing
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March 2022 by Bella D Anderson
I live in the city but was out here in Miami Lakes and I’m glad I stopped what would normally take hours took an hour and I worked with knowledgeable, helpful and a fast staff. New phone ? woo hoo
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February 2022 by Iyob Tessema
Wireless Specialist Aldrin, really went out of his way to provide me with complete, accurate, through & friendly customer service today!!! Not only is he knowledgeable, but he was genuinely friendly & understood my entire request for service!!! He most definitely needs to be recognized for his superior work skills, communication abilities & customer service execution!!!
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February 2022 by Luis Martinez
Brandon was meticulous in putting on my new iPhone 13 Pro screen protector. Most excellent service!!
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December 2021 by Jennifer Williams
Beautiful location and amazing help. Jonathain helped me. He was very kind and helped me find what I needed for my phone. Highly recommend this Verizon store for their employees.
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October 2021 by Ross Alvarez
Out of all of the Verizon stores to do business with, Russell Cellular in Miami Lakes is where you’ll have the BEST experience. I definitely have to praise John F, the manager. He is an asset. Not only does he have the great knowledge of his industry, He also cares. He provides exceptional customer service, and he will make sure to accommodate your every need. John will match up your devices to the plan that’s fits you best. He takes his time and provides attention to details. Other stores will just sell a device with a plan and walk you out the door with no assistance in transferring your data properly and a poor experience. Hands down, he is a key component to what makes this retail store be successful.Shop at Russell Cellular with John and you’ll be totally satisfied. You’ll see what I mean!Thank you John.
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October 2021 by David Candelario
Called and confirmed that I would go to the store. Only to drive 20 minutes and come here & it’s closed. Complete waste of time. Update your store hours on google.
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July 2021 by David Rodriguez
Called and confirmed that I would go to the store. Only to drive 20 minutes and come here & it’s closed. Complete waste of time. Update your store hours on google.
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June 2021 by Keith Scott
I just had a great experience upgrading my phone at the Verizon retail store in Miami Lakes. The service was great! Andrew, Samantha, and Joseph did a great job in taking care of me, meeting my needs, and answering all my questions. I highly recommend this store for great service. Thanks guys! ?
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June 2021 by Kenyetta Houston
Joseph has amazing customer service! This is our second time being serviced by him. He helped set up our new phones and we didn’t have a long wait. I also wanted to give him big kudos, because he was still able to assist another customer at the same time. I will defiantly be a returning customer. ?
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June 2021 by Lourdes urtiaga
Hello unfortunately if I can give no stars I would, I have been a customer for a few years and came in to your office today retail in Mainstreet and as soon as I come in the new Rep that just started at first did not greet me was too busy ordering her food. Then she was tired looking and yawning and I needed help in fixing my phonesince my screen broke. After I started to call Verizon directly there were issues in getting a rep all i would get is you can communicate with a tech by text I wanted to really speak with a representative then your rep told me pretty much hurry up I need to go on my lunch . This is terrible I just left and ended up going to your store in Doral where the rep was very helpful.representative on the phone instead then your rep told me
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May 2021 by Sire Mike
I don't even belong with Verizon but I still come here for my chargers and headphones that's how great there customer service is. Great job. Keep it up. Claudia helped me this time around and she kept the same energy
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April 2021 by Miriam Lalama
Claudia is super nice, very helpful in what I asked , took the time to explain everything slow so I could understandEfficient, dedicated and very good service in this office. Very pleased