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October 2023 by Luis F. Henao
Very efficient and welcoming attention from Jeimy Arriaga.The bank is less crowded early in the morning.
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September 2023 by Yulmauri Perez
I needed some advice and to update my information. I was surprised at how easy parking is. Can't complain at all about the attention either, Odel and his manager solved my info issues in no time. Would definitively recommend using BoA more frequently!
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September 2023 by Cruxkill
I had to update my details on Bank of America, and Odel and Marcela took my case, it was straightforward and they helped me with my further inquires, making my visit pleasant. I would definitively suggest my relatives and friends to use Bank of America in the future.
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September 2023 by Yuli
This must be the only time that i have visited a bank and i feel welcomed and valued … i cant express the positive vibe and energy of the staff in this bankThey do need more employees the bank was way too crowded and busy
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August 2023 by Montsito garraud
Very clean store but need some attention please...
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April 2023 by Jaime Salinas
I am glad I do not bank with Bank of America. Was depositing a check for a friend and it took me over 1 hour. They have 5 teller windows but only one teller and the business teller was very, very slow. Terrible customer service experience ?
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November 2022 by Claudine Rosie Vanginé
Really bad customer service . I have been calling 4 days straight and no one never answered the phone . Absolutely no one . It doesn’t matter the time . And they keep promoting they are the best ! No Miami shores is the worst ever . I am really disappointed
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November 2020 by Bianca Zarco
The only reason why I’m giving it 2 stars was because the person who helped me initially was extremely kind. Otherwise, Fernando at the counter was not kind at all- in fact just stared at me judging and was even rude to the other person working at the bank. Fernando was unhelpful, unwilling and rude. Try to avoid getting that guy.
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October 2020 by Talal Algain
Michelle Pompa is extremely unprofessional and unhelpful. I don’t recommend going to this branch.
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July 2020 by Erik Pregel
Nice attention and service in this bank of America office
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March 2020 by Marcel C.
Second time I've attempted to use this bank within the three months of 2020. It's a shame after all the progress has been made in society that you can still be racial profiled by one of your own race. If you are reading this I suggest that for your health and blood pressure seek you find another Bank of America. This bank is everything but what it's name stands for. At the branch on 77th and Collins received me open arms. If anybody in corporate is reading this and even cares I would highly suggest for this branch manager on 77th and Collins to train your staff and 91st and Biscayne. The poor reviews speak for themselves.
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February 2020 by Muerte Por Muerte
I had a great service by the manager Jeimy. That was very helpful and friendly.
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December 2019 by Callin F.
What a joke for a Bank. I have been a business customer for over a decade. Just came to the Miami Shores branch. They used to have automated tellers. Now they don't. The service is horrendous, they never have enough staff and at least when they had automated tellers you could get minimal banking done quickly. They charge for interbank wire transfers and their customer service is laughable. Regretfully banking has gone the way of air travel. A necessary piece of life without any care for the customer.
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December 2019 by Adriana Salinas
Friday and they have 1 teller SMH makes no sense at all
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November 2019 by Chris Harris
8 people in like, 2 tellers... lunch time. Clearly a busy time for people.