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November 2021 by Kitty Scott
Worst bb&t bank. Never will go back. They will make you close your account with the bank, because of the staff they have there work for the public. Very rude. Also poor customer service. ??????????
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October 2021 by Queen' Bee
The work bank ever I tell you. I have been to multiple BB&T banks at different locations in Miami and sad to say that this is the ONLY bank that dissatisfied me …. Never will I ever come back here again or even recommend someone to come to this bank . Waited a WHOLE 30 mins in the drive thru just within 2 cars in front of me, went inside the ban and waited a whole 2 HOUR just for someone assist me.
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September 2021 by Mike
This place has horrible customer experience and there all rude. I been sitting here almost a hour and haven’t been helped yet. Every time I walk in here I get a bad vibe. There’s not enough workers to assist you, they will have you waiting for a while before a banker attends you. Also the guy who works there Stevenson is unprofessional. I’m glad I’m closing my account today and never have to come back here.
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September 2021 by Yanet Lazo
I spent almost 30 mins at the drive-thru with only 2 cars in front of me. Will not be returning to this location.
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May 2021 by Richard Dominguez
Spent 30 minutes sitting in the drive thru waiting for them to "verify" my check. I've been cashing my checks at this place for 10+ years. Today they said it was flagged and they needed to contact someone at my job to verify, but said that they weren't answering the phone. So, I asked them who they wanted to speak with so I could call my office and tell them to pick up the phone. I'm a manager and could have easily found the person they were looking for but these 2 young females refused to tell me and suggested I go deposit my check at my bank. I CANNOT believe how incompetent they were.
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February 2021 by Madelyn C
They Rock !!!
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October 2020 by GustavoI hernandezc
I went to deposit my check on Friday and I need to put gas on my car so i was needing money because they give 100 dollars or I mean you have acces to 100$ after you made the deposit. There was a girl speaking in Spanish with Argentina accent that i didn’t understand.first I didn’t receive my 100 dollars the same day and next day on Saturday I went to see my deposit it was on hold until 10 days...As we know everyone is having economic problems with the pandemic and now this happened to me I am so mad and struggling because they open until Monday!
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July 2020 by Andy Rodriguez
Wonderful
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June 2020 by Rosa Michelena
Terrible. Cant get appointment in Miami Springs Branch
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September 2019 by Jorge Doninguez
The bank manager i(Raul) was no help what so ever. I recently moved down to Miami and decided to try and open a account with them. I have no mail proving my address so asked to use my families address or the business address and he denied it.. I don't recommend this branch to any of my friends or family. The only one will to help was rosangela
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February 2019 by Florentino Egusquiza
Great location, excellent customer service, best friendly staff. Safe parking and ATM. Your family when you walk in. At Miami Springs.
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April 2018 by Santiago Lopez
Excellent service
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July 2016 by Jacqueline Yero
This bank is perfect. The customer service is unbeatable. The employees are great. Knowledgable , friendly, very helpful , doing everything in their power to please their customers. This bank is always empty, because their customers are helped immediately. I have never been in line for more than 5 min. I wouldn't change this bank if another bank paid me.
