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July 2025 by Yilseth Carina
Extremely disappointed – rude staff and poor management
I was with my friend when she tried to exchange two pants with her receipt, and we were shocked by how badly we were treated. The staff was rude, unprofessional, and completely unhelpful. They refused the exchange just because the tags weren’t on the items — something no one ever mentioned at the time of purchase.
What’s worse is that when we called the location at The Falls mall before going, we were told that it shouldn’t be a problem and there was no need to go all the way there — that any store should be able to help. Clearly, that wasn’t the case here.
We asked to speak with a manager, and they just claimed they were the managers. If that’s true, it’s even more concerning, because they clearly don’t know how to do their job or treat customers with respect.
Truly disappointing experience. We won’t be coming back.
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July 2025 by Mariana Davoin
Very poor customer service and unclear return policy
I went to return two pants I had just bought, with my receipt, and was told I couldn’t exchange them because they didn’t have the tags — something I was never informed about at the time of purchase.
When I explained this, the staff was extremely rude, dismissive, and almost insulting. I asked to speak to a manager, and they told me they were the managers — which I honestly doubt, based on how unprofessionally they treated me.
They made me feel disrespected and completely unwelcome. I will never shop here again, and I don’t recommend this place to anyone who expects clear policies and basic respect.
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March 2025 by Alexandria K. Morris
This store went downhill so much. It is crazy. I used to come here all the time because they had jeans for tall girls and now they don’t but that’s not the issue. The issue is when you say buy one get one free the other one is actually not free they’re still charging you and they lie and make up an excuse saying oh it just says that on the receipt but in reality is charging you and I had that issue when I went the other dayand they also refuse to give me a free refund when I had my original receipt
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December 2024 by Grace M Leon
cover my lost bag and search through their computer system my proof of purchaseThis has truly been one of the best customer service experience I’ve ever come across! Amaya and Helen are exceptionally professional and patient with me mhelped me re
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February 2024 by Isabella Gonzalez
Well I called the place and..they had amazing customer service! The very kind lady that was on the phone with us was Melisa also Daniel helped us find the right size and was super sweet and authentic! Love the place!!
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August 2023 by Evelin Clemente
Offers, good prices, varieties of merchandise and quality
In Christmas epic you can find many very good things
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August 2023 by Alexander Casanova
Apparently…your age matters when you want to work at Aeropostale at Southland Mall, seems like they are more focused on age discrimation then experience.
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August 2022 by Rocio Milagros
Excellent store I took my son to buy clothes and he was pleased with everything I carried. Very good offers
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August 2022 by Maria Gabriela Ceballos
I love this store, its prices and staff attention are formidable...excellent offers
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December 2021 by UNKNOWNS Unknowns
dont leave nothing while trying their clothe u go in come out and it magically disappear very disappointed
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September 2021 by Zenaida SOTO GONZALEZ
dont leave nothing while trying their clothe u go in come out and it magically disappear very disappointed
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July 2021 by Yuly Gonzalez
Great deals. Everything is neat and organized ✨
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January 2021 by Brigitte Gutierrez
Excellent customer service, they help me a lot with my holidays shopping!!
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August 2020 by Carmen Salinas
Recommendable..
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August 2020 by Hilda Gonzalez
Friendly, prices are good, I like Aeropostale
