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October 2023 by Diego Lourenco
Amazing customer service! Juan is the guy to deal with. I did everything virtually. He went above and beyond to get the best financing rate all remotely. Once everything was good, I came in just pick up the car. All the paperwork is esign and you receive a copy of it the moment you sign.
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September 2023 by JW
Buying a car from a local dealer is no fun, but you're better off doing that than doing "business" with Auto Trust USA. It's hilarious that the word "trust" is in their name.I lost both my cars in Hurricane Ian and could not find a car locally in the aftermath, so I found this place online...sold me a 2015 Focus with 74k miles on it and the transmission completely died in 10 months. Is it directly their fault? No, but this is an indication of the JUNK in their inventory. The car is now worthless; just lost THOUSANDS of dollars.They also love to say in these reviews that they want to help you, they've done absolutely nothing to help me (I'm not surprised). You guys think this review is bad? I have a much louder microphone you don't even know about and I will be using it.If you're ever in need of a car, give yourself more time to do research and DO NOT give your hard-earned money to Auto Trust USA.
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September 2023 by G Martinez
Excellent Services with a really good experience.Juan, Alex are really professional doing their jobs.For sure, I'll buy there my next vehicle.I full recommend this place.
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August 2023 by e king
I purchased a 2019 Lincoln Nautilus online in April 2023 from AutoTrust for my adult daughter. Juan was super responsive and did a live video tour of the car for me and answered all of my questions in real time. The car was shipped and delivered very quickly and it was an amazing deal! My daughter is so happy with her new car!
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August 2023 by James Redding
Beware beware when I first bought my BMW from these people they told me it has never been in a wreck so I had a headlight assembly go bad. I went to replace it where you have to take the bumper off and noticed that the crash bar on the front of the vehicle was dented in extremely plus it was missing the rubber piece that protected it along with a couple of little things that were broke Trust me you do not want to do business with these people.update you should have had it inspected before you bought it and the only reason I found out about the damage was I had to take the bumper completely off and have the headlights replaced due to them being damage from a highly impact front in that crushed the impact bar about 4 inches if you consider that minor damage, then you don’t need to be in the auto business I had inspected again. They said that was a major crash, that’s why I posted what I posted when I posted and as far as the independent inspector my opinion now is there in business with you do two things I found after I bought it, and I had brought a few things to your attention and I did not receive any calls back. One thing was the driving code the sales person said oh it’s nothing well it come out to be I had to put a whole new rack and pinion under which cost over $5000 so I guess that’s minor to right. Back to minor damage. This is a description that tells you what minor damage to a car is. Minor: Generally, minor damage is cosmetic (including dents or scratches), may only require reconditioning, and typically does not compromise a vehicle's operation and/or safety.
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August 2023 by James R.
Beware beware when I first bought my BMW from these people they told me it has never been in a wreck so I had a headlight assembly go bad. I went to replace it where you have to take the bumper off and noticed that the crash bar on the front of the vehicle was dented in extremely plus it was missing the rubber piece that protected it along with a couple of little things that were broke Trust me you do not want to do business with these people.update you should have had it inspected before you bought it and the only reason I found out about the damage was I had to take the bumper completely off and have the headlights replaced due to them being damage from a highly impact front in that crushed the impact bar about 4 inches if you consider that minor damage, then you don't need to be in the auto business I had inspected again. They said that was a major crash, that's why I posted what I posted when I posted and as far as the independent inspector my opinion now is there in business with you do two things I found after I bought it, and I had brought a few things to your attention and I did not receive any calls back. One thing was the driving code the sales person said oh it's nothing well it come out to be I had to put a whole new rack and pinion under which cost over $5000 so I guess that's minor to right. Back to minor damage. This is a description that tells you what minor damage to a car is. Minor: Generally, minor damage is cosmetic (including dents or scratches), may only require reconditioning, and typically does not compromise a vehicle's operation and/or safety
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August 2023 by Andre Gallman
I bought a Mercedes Benz C350 from Auto Trust USA. The price I seen online was the exact same in person, no hidden fees or any nonsense. Everything was smooth and seamless from doing the test drive to doing the paperwork. I worked with Juan. I have to admit there was haggling involved, but it was between Juan and the banks. He fought to get me a good interest rate. It felt like I was buying a car from people that I already knew, very friendly and easygoing. I highly recommend!
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June 2023 by Rom Rita
I was very Skeptical and wary of small dealership but, this has been my most pleasant car buying experience. I worked with Pablo as my finance manager and Gary over the phone. I live far away but that did not seem to be a barrier to being treated kindly and to be given priority as a potential customer. I am impressed by how Gary kept in touch with me and did the best he could to answer all of my questions. I am blown away by the patience and the professionalism of Pablo. He made sure that I got the car I was looking for at a great price. He was very fair with negotiating and made me feel like a part of the auto trust family. I would 100% recommend doing business with them. They are honest and fair.
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June 2023 by Nicole Shelton
Bought my Nissan Armada without even test driving it first. Juan was able to do a video call with my husband and I to review the vehicle. All of our paperwork was completely online too which helped simplify the process. Every person I encountered and worked with at this dealership was so helpful and kind. They were honest with me, and very patient even when I had my 2 screaming kids in the background on phone calls etc. Drove two hours from the opposite coast to pick up the vehicle, condition matched description and video call we had. Drove 2 hours home no issues and still loving the experience and vehicle! Check this place out!
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June 2023 by mrmike
Excellent car buying experience! We worked with Juan. He was very professional and explained everything without any pressure tactics or surprises. We found an excellent vehicle for a good price at Auto Trust USA. Highly recommend.
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June 2023 by Miriam Reano
Our experience at Auto Trust USA was excellent. We found the car we wanted and Juan was our sales representative. His experience and professionalism made the entire process quick, easy and a good deal for us. Thank you Juan !
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May 2023 by Tom R
Juan took great care of me. He answered my questions promptly, made me feel comfortable during my purchase, and checked in after my purchase. Buying a used car is daunting, it’s a big purchase, price negotiations, and doing paperwork. Juan will make it so smooth you’ll feel comfortable enough to enjoy the car after instead of wondering if you made the right choice!
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May 2023 by Crimson R.
3 hours agoNEWSat and waited for an hour before someone even looked in my direction. I guess when you're black you don't look like you have money. The sales rep seemed to be arguing with someone over the phone while he paid me no mind at all. I walked out and went to an actual dealership. I will never come back here and I'm telling everyone i know about the crappy service i received
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April 2023 by Gary Willis
Juan (my sales rep) and Gary (GM) were absolutely phenomenal. I purchased a Tesla model 3, and I’m absolutely blown away with the car, their service, and friendliness. If I could give a 10 star review I would, EASILY the best car purchase process I’ve ever experienced. HIGHLY recommend!
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February 2023 by Edgar Rivas
One start because of lack of communication, we made and appointment to test drive a car for an specific time, keep in mind we leave 1 hour and half away, once we arrive, they say some already did a down payment the day we were supposed to do test drive but no one contacted us to let us know, the test drive was not gonna happened , I would RECOMMEND to anyone to call the place directly.Hopefully they can fix the online situation