-
March 2021 by Manny Rodriguez
I called several times to order janitorial supplies. Ricardo would not answer the phone and did not return any calls
-
July 2020 by Csuarez92 ..
I found what I needed at a great price and Ricardo helped me pick the proper products I needed and was honest ! Thank you.
-
July 2020 by Eva Aroca
I called several times to order janitorial supplies. Ricardo would not answer the phone and did not return any calls
-
June 2020 by Patricia Hernández Linares
Bad service. The person who works there is disrespectful. It will be better if you choose another janitorial supply.
-
January 2020 by Ramon Ramos
He is a very disappointing and very dishonest person i do not like him???????????????????????????
-
June 2019 by csuarez92
I went to buy some supplies for my dad and they were helpful and guided me to the right products that we needed. My father also mentioned the quality was good for the price we paid! I will be going back to BISCAYNE CHEMICAL for future needs! thank you!
-
June 2019 by Valentina Sarmiento
bad customer service.
-
April 2019 by Don Sadler
I see the post from 2017 about a crazy driver in one of your company vehicle. I have video of a Biscayne Chemical truck that I found out to be the husband of the owner. He turned left from the right lane and made a right and a u-turn in the intersection and a right turn back on the road. When I tried to notify the company he said I was asking for a beatdown then he said I was harassing this company and to stop! I asked him if he really wanted to go to war with me on this since I have a video. This man has anger issues and drives like a maniac.
-
April 2019 by Nigel D
I decided to call around multiple places in the city looking for an abrasive compound that would gently removed a few stains from marble then refinish my floors. ACE hardware referred me to Biscayne Chemical because no one seemed to have the product. I spoke to Ricardo at Biscayne Chemical on the phone and at first everything seemed great. I confirmed they had the product then headed to the store at 11:45 am. When I got there, he advised me to get diamond pads and gave me a step by step of what I should do. When the price tag for his suggestion came close to $500, I told him I was not looking to spend that much because honestly, my floors look great except some etching and staining on a 4 particular tiles over the years. He then suggested another alternative that would cost me $150 and gave the instructions for what I should do. I agreed and purchased the items. They were boxed and I paid by CC. Immediately I got home, I noticed the main item, and acid stain remover was missing. I also noticed they had sold me 20" steel wool pads and my rotatry polisher was 17", a fact that I confirmed with Ricardo at the store prior to purchase. I called the store at around 1pm to report this, and his wife answered and said I could return to collect the missing item. No apology for the inconvenience whatsoever. At this point, my day was already ruined as far as starting on schedule so while eating lunch before returning to the store, I went to a DIY video on stain removal. It showed a simple procedure using a brilo pad, and a hand drill with a sanding attachment to remove etching from marble when the affected area was not large. Since I intend to replace the floors in a few years, I was just looking for a solution this simple. I headed back to the store with the items I had purchased and his wife instantaneously points to an non-descript corner mounted sign stating "No refunds." If there's anything I hate, it's a con job and this felt like one. My receipt didn't have any mention or notation to that effect. I told the lady I would accept a full refund or store credit since I honestly don't mind supporting mom and pop businesses like this one but her approach makes me not want to go back there at all. I was treated like trash when prior to the sale they had made me feel like a valued customer. She proceeded to tell me how they do not give refunds and are known for that fact since the business opened. I left the merchandise in the store and walked out, telling her I'd contest it with my CC company. I am very disappointed. I hope this review saves someone else from getting taken like this. Poor customer service, lack of transparency, and definitely not anything in the spirit of a mom and pop establishment. I wish I had never visited this store.
-
April 2019 by Leandro Morales
This place sucks, the guy who drives the truck cut me off on my motorcycle and when my bike arm hit his car because I had to split lanes he chased me down like a maniac and tried to kill me. Don't let this guy into your house he's a maniac.
-
April 2019 by Yanina Beccaria
The person who drives their van almost caused two accidents on biscayne. He is incredibly dangerous.
-
April 2019 by Marcia Gibbons
Dishonest service fake.
-
October 2018 by Andre ORozco
My Go-to vendor for Janitorial equipment! Good products at a great price.
-
July 2018 by Thomas Micek
I don't know about all these bad reviews but I went in here to buy some flooring products and I found it very refreshing to talk to someone who actually knew their $hi+ for a change.
-
August 2017 by Alex Rodriguez-Caceres
Excellent service, chemicals & equipment rental, Ricardo is all out for the customer. I would highly recommend them.
