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February 2024 by Ayden Arce
Management is useless. Always super slow!!! Slow service!!! Here we continue waiting!!!;and waiting!!
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January 2024 by Javier L.
Horrible service, took 45 minutes on a drive thru window. They forgot to give me back my card and my ID?
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October 2023 by Auntie Anne's & Cinnabon
This is one of the worst Chase branches we have ever been too. The customer service is terrible and the staff is very unprofessional. They never have change and we are a small business that has no other choice but to bank at this location due to proximity. We have been here multiple times over the last few months and they never have change and refuse to re-stock. We have spoken to the staff and the manager and no one seems to care and they are rude about it and just seem to always want to hang out and not do any work. For a small business a trip to the bank in the morning should not be so frustrating - we are going to close all our accounts with Chase and move to another bank due to the unprofessionalism and terrible service we got at this branch.
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July 2023 by Tony Hernandez
35 min wait time at the drive thru for the 1st car ahead of me then 15 mins for them to come to the window to help out. The teller left and returned 25 mins later for doing a small deposit. Worst service ever for CHASE.
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April 2023 by Alain Delgado
Schedule time needs to be update
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March 2023 by Christian Colado
You would think that for a bank they would have money to have actual ATM machines that actually workThe ATM machines are almost never working and if they are they don’t accept any deposits and they only dispense $100 dollar billsTbh just close your accounts and keep your money somewhere else
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August 2022 by AILEN CUETO ABRAHAM
Just so you know, review comes from a Banking Worker as well. How many times our staff had to stay at least 20 minutes after closing hours for our customers. This lady couldn’t even ask me because I was 1 (one) past five. I do know the banking transactions and making a deposit of one single check it is not difficult at all even if you are already closing your box. What a poor customer attention!
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January 2022 by Carlos Amézquita
Not the right place if you're looking to save time.
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December 2021 by Yvette Wright
Super slow service. These people don’t understand that we need to take care of other things in our lives. Literally over 30 min for a simple teller transaction. Two people on floor gossiping with no care for customer’s time. I put one star, since no option for zero stars.
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November 2021 by Natalie Guerra
Absolutely the worst service I’ve ever experienced. To make a long story short, they did not care to help me whatsoever and just kept saying I had to call customer service... They would rather you go through the struggle of calling and doing everything yourself than actually going ahead and helping you solve your issues. So I went ahead and went to another chase (8th st. and 142 ave) where they actually helped me the moment I got there. Proves to show that the service in Flager was horrible.
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April 2021 by Nathalie Blandon
Excellent service from private banker lisbeth! Highly recommend this branch
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October 2020 by Matt A
They faxed some of my documents (requested for credit card application) to the main Chase branch TWICE but the documents were never received and they rejected my application because of that!! I also tried another branch and even mailed the documents but none worked!!They don't take responsibility for their own mistakes! They can't even confirm the documents in a branch and can't even send documents between branches!!
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July 2020 by Liuber Perez
This is a bank not a McDonald’s drive thru. I’ve not had one bad experience here. I understand the few employees they have, the world is moving to everything digital. So if there is any staff at all be happy. If you come here, come with time. Chase has policies like other banks so understand that too. Great place. In this pandemic they have been one of the only Chase banks open!! So kudos
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July 2020 by Juan P.
WARNING!!!! Please read!!! A complete steal!!!!! What a disappointment to try to work with Chase refinance team. I've been a customer of Chase for a very long time, 12+ years. I recently tried to refinance my home mortgage with Chase. I have a very good credit score 780+ and I own 50% of my property. I set up an application online and one of their representatives called me, they seemed to be professional and know about the subject. These is my first time trying to get my home refinanced so I wanted to get a few options. Initially they offered me a 3.4029 APR with closing cost of $6,700.3. I try to lock in the rate with the person due to possible changes when I call again. Somehow their system wasn't working properly and he could not do it. Although he left a note for locking the rate when the system was working. I called the gentleman the following day with no response. Same thing the following day with many others. I email these person and nothing, never responded. These went on for 1 week. This person's name is William Kummetz. I wanted to open another case and again they called me, this time it was a lady named Kambria Lauffer. At these point she offered me a 3.64 APR with closing cost of $7,977.21. Again the system was not working and she said she would call me on the same day. Never called back.I emailed and called her with no response. Two days later she calls with an even higher APR and near $9,000 closing cost. What a disappointment it turned out to be. Don't use Chase for your mortgage refinance. They would play you and use the system against you without caring for your time or whether you've been a loyal customer.
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July 2020 by Marcel Turner
Careful of this branch, you'll want to be very diligent with your account details. I would advise a different branch especially if you have a business account like I do. There have been a couple key situations that have shown they may need some more time to grow in experience and management.