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March 2024 by Lester M.
Be careful with the sales people. They don't disclose all important information at time of sale. And then when you need to return something they don't stand behind the product or service.
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February 2024 by Risa P.
This company does not stand up for its customers. They make rules up as they go along. I am investigating "their yax policy for out of state". As far as I know ow tax policies are made by the government not an individual store. They also have zero flexibility for product checks when people are out of the country when they deliver and check it right away. I will update my review after I speak to the local state tax department.
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February 2024 by Kristin H.
The quality of City furniture furniture is very poor. I would not recommend it to anyone. Further more their customer service to horrible. Shop somewhere else. I ordered 4 chairs at $400 a piece from City Furniture. Unfortunately, they did not fit the space as I had anticipated. I could not return the chairs despite being on the phone with the customer representative for over an hour. 3 of the chairs were never taken out of the box and still, they would not accept a return. I am Extremely disappointed.
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February 2024 by Julie C.
Hubby and I are moving into a new apartment, and need all the new furniture. From the moment we walked into the showroom, we were approached by a sales rep named Graciela Corzo. Graciela was professional and attentive. She took a lot of time with us. She made excellent recommendations. The senior store manager, Rony was friendly, and outgoing and made us feel like we were important. Thank you both for making our visit easy and enjoyable. We look forward to receiving our new furniture. We will definitely shop there again.
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January 2024 by M C.
Still haven't gotten any satisfaction. Because of my poor review I was contacted by someone from their social media team. I'm being told I have to go into the store to speak to the general manager to see if they will actually honor my credit. So I have to drive a 1/2 hr to the store and a 1/2 hr back home and could potentially find out they won't give me the credit I was promised. I have wasted so much time to get my $350 credit and still may not get it. If this is how customers are treated, I will never purchase another piece of furniture from city furniture. In fact.. I have a number of friends moving into my development and will steer them away from city furniture. Today is 2/6/24. I was instructed to speak directly with Roberto, the general manager at the WPB store. I went up There and I did in fact speak with him. Although I still do not agree with the time frame, Roberto gave me 1 week to use my $350 credit. I spent almost 3 hours walking the store trying to find things (other than actual furniture since I don't need any furniture). Jenni (sales associate) helped me. Finally Roberto suggested getting 2 sleep pillows to get my bill up to $350 so I wouldn't lose the credit. I walked away with a number of items (nothing that I really needed but will definitely use). Roberto was gracious and hopes I'll come back in to purchase furniture again. Honestly, city furniture has some very odd corporate rules and chain of command. Not really sure I will shop there again but at least I didn't waste my credit.
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January 2024 by Silver B.
Beware! Don't shop here! They advertise a price, then they bump up the price when you're ready to buy. Bait and switch! Also they advertise free delivery and sneak a charge of almost $200.00. Not worth the aggravation. Go anywhere else but here. These guys are Sheisters !
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December 2023 by Kim M.
Waiting on third couch. Damaged furniture and have to wait on a three hour window. Customer service very poor. They don't call and didn't give tech photos that were taken of torn couch. Would like to just have furniture removed at this point and go somewhere else but there are no refunds. Wasted three days of waiting for delivery. Do not buy from City Furniture they do not live up to high customer service.
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November 2023 by Sarah P.
I came today to check out their leather sofas. There was not much choice. I was not that impressed. I doubt I would purchase from here.
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November 2023 by Scott S.
Place is a ripoff. Cheap furniture that they won't stand behind. Horrible service. An owner he doesn't exist or respond. Staff that closes the deal then disappears. RUN from here.
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October 2023 by Mary Seamans
I was only shopping for a rug and my salesman, Alfonso Rubio Machado was outstanding. He was patient, informative, friendly, and evidently concerned with helping me find what I wanted. No pressure just helpful. I also met the manager who was welcoming and affable. He told me about the store’s donation to the cancer society which impressed me since I am going thru breast cancer. They are giving out pink trick or treat buckets. Loved the community involvement. All in all it was a pleasant experience which will bring me back again I did buy a rug!
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October 2023 by Vanessa Mancia
This place was amazing. The employees and the managers were great. Constantly kept changing my mind on items and they kept finding exactly what I needed. The made the whole process very simple and painless. When I received all my stuff everything was in Amazing condition. I would buy from this place over and over.
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October 2023 by lois rebhan
Great customer service! My salesperson Ross at the Dadeland store was very friendly, not pushy, kept in touch with me through the whole process with calls and texts to make sure everything went well.
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October 2023 by Joline Espi
Rita always provides a great experience! She is super helpful and always willing to go above and beyond to help us find the best pieces to make our home beautiful. Thank you Rita ??
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September 2023 by Pinar Ust
wow! This was truly a dream experience! I could not have been more grateful for EMELING NAVAS. She was super helpful, patient, and kind! She knew what my vision was and really took the time out to understand what I need. Every time I come to City Furniture, it is nothing but the BEST service. We needed furniture from complete scratch and he was able to help put everything together seamlessly! Every other retailers are back stocked for months and we were able to get everything we loved in time. Truly the ultimate furniture and mattress store!!
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August 2023 by Dark Wing
Great service, by Anthony. Took time with us and we were not rushed or pressured into anything. He listened to what we were looking for, and took us directly to items that fell into the categories we were searching for. Was very polite, and made other recommendations, that went along with the items we had chosen. Highly recommend.