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February 2024 by Raciel Cano
Excellent service from Adrian and Manager Bryan, helping with patience and professionalism. Thanks guys.
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January 2024 by Steven Seng
Always a great experience at Guitar Center! Huge selection of new and used guitars and basses as well as a great selection of keys and drums. Don't miss the private acoustic guitar room. Never a problem to try out instruments here.
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January 2024 by Kevin R.
When I ask for service (changing guitar strings/setting a truss rod) from the luthier or anyone capable on staff, I was met with a big sigh and a "why can't you do it at home?" On two seperate visits a month apart. The luthier (Nick) is either too busy to service anyone, out to lunch, out of the store entirely; when they finally introduced the guy he was already walking out of the door. Staff member Mario and one other have said "I don't know about now but when I was your age we use to do this ourselves." I don't know if they know but anyone could have done it including me but I went in to pay their price so they can do it... anyone would think those people have no interest in their job or instruments in general, it's like they're allergic to getting paid. I decided to buy the strings and do it myself; waiting the line I was skipped by what I can only assume was a friend or regular of theirs and the cashier didn't think twice or address it. They continued to have a whole conversation before they got to me. I went up already having a bad experience that same day having asked for service, very to the point with my responses, "yes", "no thank you", and the cashier who couldn't even excuse the patron out of courtesy for myself took notice and was personally offended that I wanted to pay for my stuff and go with no chit chat in between, further exclaiming "I'm a human too man, and older than you as well." Like really guy? I had to write this; two visits a month apart and the customer service at both times was no good. Rude, ageist, lazy staff.
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January 2024 by Cricify (Cricify)
I always have a good time here, very helpful staff, always got everything I need here. 10/10
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January 2024 by Jubilatur Eventos
Excellent
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January 2024 by Lucrecia Espinola
They find everything they need for the instruments
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January 2024 by Maria Sabando
I left very happy, the staff that assisted me was very kind and timely in their recommendation ???????
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January 2024 by Dioni A.
They don't answer the phone drove all the way here just to find out they're out of violin rosin
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January 2024 by Nicholas Jane
I love this guitar center. Everyone is always so helpful and the atmosphere has always been one of exploration and discovery. You want to try a guitar? Go for it. Curious about a pedal? Let’s whip it out. Need advice on what to do? It’s there.My only gripe is that it can be really unclear when the guitar tech is in, but their work has always been top notch. Way better than Sam Ash in basically every respect.
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January 2024 by Roberto Peralta
I had a very bad purchasing experience, they lied to me when the product arrived, it never arrived. Now that I ask for my money back, I've been calling for 3 months and they haven't returned it, they kept my 2,200 dollars... I don't know what to do anymore
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January 2024 by Jake Portsman
Had horrible service (worst I’ve ever seen) people fighting over commission and other people wouldn’t help me because they knew they wouldn’t get commission. You hate to see it, but the reason this is 2 stars is because 1 gentle man helped me for like 20 minutes and explained the Taylor acoustic extremely well.wouldn’t come again
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January 2024 by FRANCO ELVIS
If music is your thing, there is an immense variety of musical items and equipment, the attention of their employees is excellent!
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January 2024 by Tobey 055
Lots of varieties and items to choose from. Some items are Similarly priced to Amazon others are better priced. They also have a section of gently used guitars and amps.
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January 2024 by Lionel Carrasco
Excellent customer service once you get an agent attention
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January 2024 by Carmen Capiro
Rude people seem they were more interested in leaving than helping people
