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March 2024 by Paulo Rocha
Rude waiting.
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October 2023 by Abigail Morales
Car rentals can be a nightmare but the customer service at this location made the short wait for our vehicle bearable. We were accidentally sent to a Hertz location that was no longer in existence after booking on Priceline and after calling 2 locations that were charging us extra fees, Calvin was extremely helpful in getting us the vehicle we reserved at this Miami Gardens 441 location- for the same price we expected to pay. For that alone I'd come back to this location again. He also took pre-inspection photos himself and emailed them to us to save us time. The only issue was our rental had a half tank of gas upon receipt. I will update this review after returning our rental, but I don't expect any issues.
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October 2023 by Michi R
The guy in the front had a nasty attitude this would have been a 1 star review… if it wasn’t for Mr. Chirino to properly and detailed explain my charges and not RUSH or get FRUSTRATED like the other gentleman in the front I would of never thought of renting at this location again!!!… future note if renting work with Mr.Chirino he’s a delightful person
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September 2023 by Groove Diva
This location is 10 minutes from home and is great as I need to rent an SUV often for business travel . Their customer service there is excellent . My choice of rent - a- car moving forward .
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August 2023 by Pierre Achille Pantanasse
This branch deserve an A+ the manager gave me a VIP service. They are very good in customer service . I even had a free ride under the rain, to go back home, after the drop off.
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August 2023 by Alex Paul Sanchez Covarrubias
Horrible experience, I had a reservation and they call me and said they don’t have the car. Even though when booking in the app it said the car was guaranteed. Then they told me to call an 800 number and that it’s not their problem that they don’t have the car. When trying to call back the branch literally the automated voice tells you to book through the app. Then I was on hold for about 20 min; nobody answers. Stay away from that location..!
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August 2023 by Marcos Nguyen
This is the second time renting from Hertz at this location. Calvin and his team do a very great job of getting you set up in your rental car and on your way.
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August 2023 by Yaniv Dalei
Every time you go there, it takes at list an hour of wasting time.Very poor managed.
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June 2023 by Marcus Cuervo
Unprofessional. We arrived and the first thing we encountered were two employees arguing in the lobby. One clearly had issues with Hispanics. As one of the ones arguing with the other kept making reference to his accent. It was clear what the Hispanic employee was trying to communicate. Once that wonderful experience was over, we had the displeasure with dealing with a horrible customer service representative. He was patronizing and unprofessional. Then once all the paperwork was done we had to wait an hour and a half for them to clean it. As we waited, every other person who rented was told to wait for the car to be cleaned. READ THE REVIEWS AND STAY AWAY FROM THIS LOCATION. We should have known this was going to be our experience.
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June 2023 by Kaitlyn& Brenda
Love coming here been dealing with them for almost 5 years. Love the service sometimes they don’t have the car but they always try to work it out with you best place to go and rent a car.
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May 2023 by rimousky Saint-Merant
Very nice and friendly staff. I will definitely return to this location
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April 2023 by Peggy N.
Prompt and 5 star customer service. I reserved the car and upon picking it up I was in and out. The employees there definitely go out of there way to make sure you are satisfied. No gimmicks here. I rent often and this is probably the only place I didn't have a long wait. The car was nice and clean. Returning the car I quote was LESS than 5 minutes. Love this location and will use again upon my return.
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March 2023 by VENIAJ
Reservation does not guarantee a car for you. No cars available for same day as well even if you did some days before there is no guarantee. I advise week or two before you actually need the rental and follow up with a phone call if you can get through.
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March 2023 by Lauren Ash
Absolutely by far the worst hertz I’ve ever been too. Waited over an hour for my car and it was DIRTY and the tank was not full. DO NOT GO HERE. Do yourself a favor and go to the airport
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March 2023 by Melissa Figueroa
Customer service was great. Barely had to wait. Car was awesome
