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April 2024 by Maria Contreras
When I visited the store on Sunday to choose a new lipstick, a dark-skinned associate with light eyes approached me, but her manner was very forceful. I politely declined her help, indicating that I was just browsing. After about 5 minutes, I found the shade I wanted (Viva Glam Planet) and tried to seek her assistance, but she was occupied with another customer. I then asked a different associate for help, who was exceptionally helpful and sweet. However, the first associate did not take this well. She hurried over to inquire about my needs, only to find the other associate had already helped me with my lipstick choice. She walked away clearly upset about missing a potential sale. This behavior seemed more like mean girl attitude rather than a good co-worker. It didn't feel fair, and it must be challenging to deal with that attitude regularly. I have experience working in retail management and she could benefit from some guidance and coaching.
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February 2024 by M P
Horrible horrible attitude of the black woman working here, nobody was there to assist as they were having a chat within themselves and when asked if they could give some assistance, the black woman showed an attitude.
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October 2023 by Anna B
The “makeup artist” did a horrible job. I couldn’t wait to leave and tried not to be rude, just wanted to get out. No common sense of what she was doing, maybe she is legally blind because eyeliner she applied was not even at all, different length, thickness and one wasn’t even completed. Eyelash was falling off before I even got to my car. A five year old could do a better job. Based on receipt her name was Naya T. Run from that girl she has no idea of what the make up is, she works in Aventura mall
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September 2023 by Natty Jones
I just had my first Mac experience…a young lady name Terri helped me find a lip color that was perfect…shoutout to her and the whole staff ❤️
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August 2023 by Az E
Wonderful staff! I came in shortly before closing not knowing exactly what I wanted and I had the best experience ever! They were so patient in helping me build the perfect pro palette. I was being very particular in the shades I wanted and they didn’t stop until I had exactly what I what I envisioned. Mikey taught me how to get the perfect bubble gum pink lip color for my skin tone, she was great! It’s a busy store so you’ll definitely get the assistance you need with a little patience :)
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August 2023 by Monica
I love this location. Everyone I've encountered so far has been very helpful.
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August 2023 by Google user
Wonderful staff! I came in shortly before closing not knowing exactly what I wanted and I had the best experience ever! They were so patient in helping me build the perfect pro palette. I was being very particular in the shades I wanted and they didn’t stop until I had exactly what I what I envisioned. Mikey taught me how to get the perfect bubble gum pink lip color for my skin tone, she was great! It’s a busy store so you’ll definitely get the assistance you need with a little patience :)
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May 2023 by Milana Sadykova
Great Salesperson was able to help me
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October 2022 by Carol St. John
The sales person was very helpful.
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September 2022 by Ariel Markovitcs
Love it, wife and daughter are total fans. The most expensive brand but by far the best (ends up saving money in terms of quality).
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June 2022 by Chris Webb
Solid mall that we visited in the midst of the first tropical storm weekend—kept us dry and entertained!
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March 2022 by Marys D. Martinez
I went to Mac simply to purchase my go to mascara. There was one person available who was trying to match foundation to a very difficult customer. At this point three of us were waiting for help. Which isn’t her fault but atleast say hey I see you, I’ll be right with you. Mac is also not doing there part like why is she there alone? After ten minutes I walk off just as the other female waiting did. I go down stairs to macys max counter to find a not so nice employee who seemed bothered by my request. She finally decided to look in the drawers for what I needed, hands my the mascara and checks me out. Then I get home and it’s brown not black. After I specifically asked her to make sure. Honestly Im pretty over it. They’ll get the mascara back and will no longer have me as a customer.
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March 2022 by Aimee Aimee
I went in to get a foundation and just to learn about products overall. I was assigned Daneisha to assist me and what a nightmare. Couldn’t offer information on the products or how to apply then to save her life. Her speech was super difficult to understand and the face mask made it worse. The music was super intense in there and at times it seemed like she would speak lower just to make the entire interaction worse. Meanwhile her and her coworker where having an entire conversation parallel to ours. It was horrible. I ended up buying a foundation and blush that my BOYFRIEND ended up helping me find because this woman is just incapable. On the drive home I watched a couple of YouTubes on MAC products then went on Instagram and bought them. Don’t waste your time with this store. They aren’t there for you.
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August 2021 by Ms. Dee
Radamila was a sweet, patient, and professional associate at the Mac MAKEUP department. Thanking her so much for all the face make up recommendations.
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June 2021 by Fernando Pettineroli
I work across at the Dezer booth. People always leave Mac happy. Great neighbors.
