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November 2023 by Daymay De Francisco
I purchased a vehicle in October 2022 from this dealer. Let me start by sharing that the finance person Miguel Diaz convinced us to get the warranties ($12,000 later) which for 13 months now I have not been able to use. I have taken the car in 3 times and every single time they give me an excuse why the warranties do not cover the specific problem. In addition I have asked for a loaner car and have been told I have to request a minimum of 3 weeks before so now we have to predict when something will happen to the car to get a loaner car (ridiculous). This is the only dealer that I have heard that from. Please do not promise clients what you are not able to do. I have had to find a solution to get to work because they simply do not care. Horrible service. All I can say buying a car from this dealer was the worst decision we made. I do not recommend anyone to go to this dealer.
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November 2023 by Natalia Sotelo
Thinking on buying a Mercedes? Think again. It’s not what it used to be. I bought a GLE this year and took it to the dealer to get a carpet hole on the side of the console repaired because it came like this and they said that since I didn’t notice the day I got it that they would not repair it. I took it also because when the car stops at a traffic light the AC stops cooling and they say the vehicle is not supposed to do that because it’s electronic and since they didn’t feel it hot they would not even check. Two weeks after purchase and the back AC would only blow hot air. That they could not deny and had to repair. When ever it rains the car windows get cloudy inside when parked as there is obviously humidity coming in and they say it’s “normal” …I have never seen that much vapor on any other car. Mercedes service and ownership of their vehicles issues really goes beyond comprehension. If you need a loaner when they take car your to be checked get ready to be placed on a month wait! Terrible!!!! Never buying Mercedes again.
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November 2023 by Christine G.
This review is for Master Certified Internet Sales Manager Stefano Simionescu. I bought my first Mercedes from him wayyyy back in 2009. He made the process easy. Since then, he has kept in touch (and in fact wishes me happy birthday every year), and when I finally needed a new car he made many efforts to help me find what I was looking for. I ultimately found a car from another source out of state, but I wanted to recognize and recommend Stefano if you are looking for a car in the South Florida area.
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October 2023 by Tiago Chedraoui Silva
I had a good experience at Mercedes for a service A.They offered a complimentary shuttle service. They took me home while my car was being serviced and later brought me back to the dealership when the work was completed. This made the entire process incredibly convenient and hassle-free.The waiting area at Mercedes was also a pleasant surprise. It was impeccably clean, comfortable, and well-appointed. I was able to relax and catch up on some work while waiting for my car to be ready, which made the wait fly by.
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October 2023 by Yiniek Fernandez
I bought my first Mercedes at the Miami location and Savier’s customer service was amazing! I highly recommend him to anyone purchasing at the Miami dealer! Thank you so much for making it a smooth experience!
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October 2023 by Alina Lova
Big thank you to Alen for taking such good care of me and my truck. He went above and beyond and I am truly happy that I stayed with Mercedes because the excellent service is what keeps customers happy and loyal. Thank you again!
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October 2023 by Lauris Go
Excellent, highly recommend they care about your experience before and after, I’m so glad to know that my dealership is there for me when I need assistance, I bought an electric SUV and I Love it.Salim excellent SalesmanFernando and the rest of the Managers Terrific services.
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October 2023 by Melissa Taheri
At first I had trouble finding the Mercedes I wanted. Everywhere was sold out or just didn’t have it in their inventory. I was ready to give up. After calling many dealerships, I finally get in contact with Savier. Savier immediately assured me that he will do everything he can to find my my car. The next day, on his day off, he calls me first thing to tell me he found my car. This man worked hard on his day off to find me the perfect car. Something I didn’t even expect. Not only was he honest and patient, he went above and beyond with every step of this process. I brought my girls in with me to pick up the car and he even made sure to make it extra special for them. He put a big red bow on the car to create a “grand reveal” for my 5 and 3 year old. I am truly in awe of his service and hard work. Wish I could give him 10 stars.
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September 2023 by Yaddy M.
My engine light turned on , my car gasped for power and limped . Had it towed to Benz Miami at approx 9am on a Monday morning & NO ONE had the courtesy to call and confirm they had recvd my car by tow company . 4 calls later someone actually answered just to say yes we have it . It is now Wednesday 2pm still no diagnostic and no rental car offer because they have none . Worse part of this , is car had its FIRST service 7 months ago only because that's how new it is and that cost $1900 ! Kinda hefty for 1st service what can they possibly do to a new car but that's what it was . And yet here I am . No car , no rental, no answers. TERRIBLE SERVICE SHAME ON YOU BENZ MIAMI .
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September 2023 by judit martinez
Took my car for service very good experience and customer service, grateful for Andy Garcia. The whole process was fast and efficient. Andy was extremely helpful, I highly recommend him for any service needs at Mercedes-Benz of miami the best!.
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September 2023 by Monica R.
I'm currently car shopping and it was my first time at this dealership. First impression is that many options , it was easy to get a call back when interested, but when you go see the cars , they are extremely pushy . Initially I explained that I was starting to look , and the sales guy was already talking about financing before I saw the car .
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September 2023 by Yeny Medina
I want to give special thanks to Manny because he helped me to buy my Mercedes Benz. He is very professional and helpful. I would definitely recommend him!
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September 2023 by Malik A.
They fixed my S63 front bumper at their collision center, they says they are not same company, but I made the payment at the Mercedes-Benz of Miami. The insurance process took sometime, during that time they left my vehicle under the sun. Because of that the dashboard and the doors' leather got bad, it is sticky and the leather covers are swelled. Before, I left my car there I haven't got any issue with that. They don't take any responsibilities, they don't return my calls. They avoid me.
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August 2023 by Malik A.
They fixed my S63 front bumper at their collision center, they say they are not the same company, but I made the payment at the Mercedes-Benz of Miami. The insurance process took some time, and during that time they left my vehicle under the sun. Because of that the dashboard and the doors' leather got bad, it is sticky and the leather covers are swelled. Before I left my car there I haven't got any issue with that. They don't take any responsibilities, they don't return my calls.
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August 2023 by Airen Accounting Services
I am writing to express my heartfelt gratitude and satisfaction for the excellent service I received when purchasing my first car from your dealership. From the moment I stepped onto your lot to the final paperwork, the experience was nothing short of outstanding.The level of professionalism and expertise demonstrated by your sales team was commendable. They took the time to patiently answer all my questions and provided valuable insights that helped me make an informed decision. I never felt rushed or pressured throughout the entire process, which made me feel incredibly comfortable as a first-time car buyer.Moreover, your dealership's wide selection of vehicles allowed me to find the perfect car that met both my needs and budget. The buying process was smooth and efficient, and I genuinely appreciated the attention to detail and transparent pricing.I would also like to extend my appreciation to the finance team for their diligence and guidance in securing an auto loan that worked well with my financial situation. They made sure I understood all the terms and conditions, leaving no room for confusion or ambiguity.Finally, I cannot overlook the exceptional customer service provided by your staff. Everyone I encountered, from the receptionists to the service technicians, was friendly, welcoming, and eager to assist in any way they could.As a result of this incredible experience, I am now the proud owner of my dream car, and I owe it all to your dealership. I will undoubtedly recommend your establishment to friends and family looking to purchase a vehicle in the future.Once again, thank you for providing a top-notch car-buying experience. Your dedication to customer satisfaction truly sets you apart, and I am grateful to have chosen your dealership for this momentous occasion.
