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February 2022 by Valeria Wardini
Worst customer service ever! Employees does not want to work and they make sure to show that to the customer. Extremely slow!
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December 2021 by Ariel Mnndz
This Metro store at 79 Ave NW 25th St in Doral is one of the worst branches I had been at!!! Their employees act like they don't want to work there LOL!!! Very laid-back, kind of slakers. Lucky for me I did find another store in Miracle mile, Coral Gables which was the complete opposite to this one and got my problem solved.
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April 2021 by Jess D
Excellent customer service from Gybran. He was very knowledgeable and helpful! Highly recommend him.
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March 2021 by Tania Guzman
Android system had problems and the first store I visited in Flagler and 82 Ave had no idea what was happening. The girl tried to help me with no results. Then I went to another store at Doral, 35 Street. The gentleman helped me immediately explaining to me the reasons of the phone problem. Please instruct personnel how to conduct service when wrongthings are happening.
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March 2021 by Dorita C Fernandez
We visited today Metro PCS and Alberto was our Mobil expert. He was excellent and I recommend him any time
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March 2021 by Pedro Jose Ortiz
I am very happy and grateful for the attention that I got from Patricia at Metro by T mobile.. she was very very polite in the assitence buying my new phone at this location and per sure will give my recommendation to all my friend about the services of this place..
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March 2021 by Carlos RODRiGuEZ
Eric was very attentive helped me with everything i will recommend to others thank you again
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February 2021 by lisa cerna
Patricia helped us with our new phones and she was very nice and great customer service skills she made us feel like family. Thank you so much !!! You are the best!!
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February 2021 by Chris Lee
Be aware of a liar named Mark! He tried to sell me the phone protection insurance, but I was not interested. He added it anyway without my permission, and only let me know after ported my number. So I would lose my number if I don't pay him the extra money. The liar also said there's tax, and slapped himself when the receipt was printed with zero tax. Other guys in the store, including a manager, were colluding with the liar and trying to cheat the customers. I told the manager that I would share my experience at Google review, but she said she didn't care. Stay away from those liars!
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December 2020 by Jacqueline Gonzalez
Eric was excellent! By far the best experience at this store to date. One time I bought a new $50 case and they let me leave without the belt clip part. Then they didn't even call me to come back, I had to remember and go back for it! If I had not they would have left me like that without the clip! Anyway, Eric and the others were super helpful! I got a freaking tablet for $15 a month! They set it up for me and installed my new screen protectors. I wanted a case they didn't have and they called all over to find it. When we didn't find it they promised to exchange it if they get new ones (within 14days and without damage of course, but thats normal for any exchange). Quick, easy, affordable, quality service today, thank you so much guys!
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December 2020 by Carlos Vicuna
This is supposedly their corporate store but nobody answers the phone! Horrible customer service
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September 2020 by Karen Molina
If anyone goes to this store, reach Harold, He was awesome; very patient, outgoing, and helpful. I recommend going to this store. A variety of selected phones, clean and fast checkout.
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August 2020 by L.G.N
TERRIBLE SERVICE TODAY!!!Not satisfy at all, bought the phone, case, and screen protector paid in full, when the employee said he had everything we requested on hand. My husband than requested his service to put the screen protector on the phone for us. The employee had the nerve to tell us he didn't have the screen protector for the phone after saying he had everything for us and we paid for it. He wanted to make his sell and showed us the wrong screen protector and literally told us that was the screen protector for the phone we bought. He lied and was conniving just to make a sell. What he fail to acknowledge is that we are regular customers all the other employers know us by now. One of his coworker (Mark) told him we are regulars and been going to them since 2000. What gives anyone the right to be conniving and steal from us. Terrible service!!!! He screw up, how could we trust going there again.
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July 2020 by Anna Venezia
The experience was fantastic at Metro by T-Mobile took care of all our needs for our family thank you so much Metro
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June 2020 by Vivian Cubenas
My experience was great and amazing service
