Did NOT RECEIVE the attention my problem required, and I was told FLAT OUT to call their offices in the Carolinas. A definite lack of customer service at this branch. It has taken over 3 months since my problem started, and still no end in foreseeable sight.
July 2023
Truist is one of the best in service customer service friendly.
June 2020
The Service is Excellent. They have been able to assist me directly when certain services could not be done inside the branch, and notify me the following day if my request required special response from HQ. or other branch.
We’re temporarily adjusting services available at our local branches to help maintain the health and safety of our clients and teammates. This includes providing teller services through drive-thru lanes only, in-person visits by appointment only, and select branch closures. Some branches without drive-thru lanes will remain open with enhanced sanitization measures.