June 2020 by Michelle Kopchinsky
(Translated by Google) I am Mexican and I have a Telcel line. I'm studying us, so I want to cancel ... I've been trying to cancel my plan for two weeks and every time I call I have to wait 1 hour on the line until they answer and tell me over and over again to call back in 24 o 72 hours to make sure it is done, but I have a line after 2 weeks and when I request to be transferred with a supervisor they tell me that they cannot, if I ask them to send me an email stating that there they will cut and cancel my line for certain day, they say they can't do that, if I ask to be transferred somewhere, I can make a complaint and they say the only place is with the person who answers. Basically there is nothing I can do and I pay for my plan because if I just stop paying they would apparently have to move legally even if my 1 year contact has ended.I am Mexican and I have a Telcel line. I'm studying I the us so I want to cancel it ... I do been trying to cancel my plan for 2 weeks now and Everytime I call I need to wait for 1 hour on the line until they pick up and they tell me again and again to call back in 24 or 72 hours to make sure it's done but I steel have line after 2 weeks and when I ask to be transfer with a supervisor they tell me they can't, if I asked for them to send me an email stablishing that there going to cut and cancel my line by certain day they say they can't do that, if I ask to be transfer to somewere I can leave a complain they say that the only place is with the person who answers. .. So basically there's nothing I can do and I steel pay my plan because if I just stops paying apparently they would have to move legally even if my 1 year contact is over!(Original)Soy mexicano y tengo una línea Telcel. Estoy estudiando a nosotros, así que quiero cancelarlo ... Hace dos semanas que intento cancelar mi plan y cada vez que llamo tengo que esperar 1 hora en la línea hasta que me respondan y me digan una y otra vez para volver a llamar en 24 o 72 horas para asegurarme de que esté hecho, pero tengo línea después de 2 semanas y cuando solicito ser transferido con un supervisor me dicen que no pueden, si les solicito que me envíen un correo electrónico estableciendo que allí cortarán y cancelarán mi línea para cierto día, dicen que no pueden hacer eso, si solicito que me transfieran a alguna parte, puedo dejar una queja y dicen que el único lugar es con la persona que responde. Básicamente, no hay nada que pueda hacer y pago mi plan porque, si simplemente dejo de pagar, aparentemente tendrían que mudarse legalmente, incluso si mi contacto de 1 año ha terminado.I am Mexican and I have a Telcel line. I'm studying I the us so I want to cancel it ... I hacen been trying to cancel my plan for 2 weeks now and Everytime I call I need to wait for 1 hour on the line until they pick up and they tell me again and again to call back in 24 or 72 hours to make sure it's done but I steel have line after 2 weeks and when I ask to be transfer with a supervisor they tell me they can't, if I asked for them to send me an email stablishing that there going to cut and cancel my line by certain day they say they can't do that, if I ask to be transfer to somewere I can leave a complain they say that the only place is with the person who answers... So basically there's nothing I can do and I steel pay my plan because if I just stops paying apparently they would have to move legally even if my 1 year contact is over!
