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August 2024 by Lauren Dawson
I do not recommend this location. Employees are impatient, without any empathy or problem solving, and outright rude. Came in at 9am when the bank opened to add my husband’s name to my account so we could deposit checks from our wedding.
We were told by everyone is supposed to have an appointment. They insisted it is obvious from the app that an appointment is required. (It’s not.) There were 2 other people in the lobby. Neither had an appointment.
We were told it would be at least an hour before we could be helped. The man was rude and spoke with a nasty attitude. His name was Jahaziel. I won’t be coming here again.
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March 2024 by Al F
Time and time again this branch. Customer service is horrible. I always try to avoid coming to the bank and when I do it's disappointing on how the treatment is and the service is rendered.
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March 2024 by Matthew Robinson
I just took money out of the atm at this wells fargo 45 minutes ago and a large man with his dog physically body checked me as I was walking away and attempted to intimidate me. I was able to diffuse the situation and walk away. NOT SAFE AT NIGHT
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March 2024 by Roberto Consuegra
Unprofessional service...lack of understanding the whole simple concept..of money and making costumer happy..NOT COMING BACK to this specific bank.
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December 2023 by Joel G.
I took my elderly mother to renew her expired debit card. When I went to speak to an employee about it. I was told I needed an appointment. I scheduled an appointment and returned the next day. The same male employee told me, he could not order my mom a new card. That I needed to call the number on back of the card. I called the number and was told that my mom's bank could help her order her a new card. I informed her that I already tried but was told that they were no longer allowed to do that anymore. She was surprise to learned that I was told that at the bank. I made an appointment the next day. I met the same employee that lied to me. I informed him what the lady on the phone had told me. I was going to give him an ear full about him lying to me and refusing to do his job to help my mother. He quickly told me he had to go to lunch, but that another employee will help me. An employee by the name of Valerie was fantastic. She resolved my mom's issue within 20 minutes. The other employee was terrible.
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November 2023 by Google user
I just took money out of the atm at this wells fargo 45 minutes ago and a large man with his dog physically body checked me as I was walking away and attempted to intimidate me. I was able to diffuse the situation and walk away. NOT SAFE AT NIGHT
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June 2023 by Susej Morales
Worst Wells Fargo ever. Only one teller working and people just walking around without any help. After standing for 20 minutes someone asked me if I needed any help. In general the worst customer service. Thank you
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May 2023 by David Moreira
Horrible customer service. My problem was not solved at this branch. Thankfully, I went to another branch and we made it happen. The employees here, assumed the documents I was asking for were for immigration purposes. Without even asking me what I needed those documents for.
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April 2023 by Andre Lopez
There is no sign in sheet as they are by appointment only the only person sitting outside that worked for the bank told me to sit and wait to be spoken to a mother with her child walks in he attended her immediately and sat back down I left as there is no help or sence of urgency for clients here.
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March 2023 by P M
It's a shame how this Branch has changed...the treatment is not the same and there is a lot of staff shortage.
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February 2023 by Sonia Valdes
Excellent attention, Rafael Antonio is very professional and cooperative
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October 2022 by Khaled Algashaamy
Subpar customer service compared to other WF branches. Most of the staff we dealt with had attitude.
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August 2022 by Wai Q.
Came in today to just deposit a check and of course I don't need assistance for that but, I find it funny that the person working the floor is racist towards Asians. He asked everyone around me if they needed assistance and he was standing next to me.
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May 2022 by Mélanie Samson
Worst customer service I’ve ever received in a bank. Do not do business with this branch. We had an appointment and they made us wait for 20 minutes before telling us they needed to reschedule because we were late (5 minutes late).
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April 2022 by Carmelo Stanco
All the staff in particular Herlen are very helpful and kind. They provide solutions for all my banking needs.
