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July 2025 by Wayne Saunders
This branch is pretty Ridiculous.... And PNC is my bank!... I was with compass bank for years and years. Then... without any warning..several years ago they switched to this PNC...(which I'd never heard of).. but because I'd been using Compass for so long,.i just hung in there. But now it's getting so bad with Customer service there at this Particular branch.... I'm switching to Wells Fargo very soon. I already have 2 accounts with them and I'm very satisfied. Another thing that i have a BIG Problem with is the fact that this branch is totally closed down on Saturdays! I have to drive to the Orange Park branch from south of 218/21 where i live to OP on Sat mornings. what bank is not open half a day on Saturdays? They can't last long at this rate. Sorry PNC... but I'm saying Adios!
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July 2025 by Samantha G Harris (Hey You Sammyjo)
It's okay
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November 2024 by David Roeller
Wish I could give it zero stars, because they don't deserve a one star rating. No worries, this bank will go belly up soon enough... So I go to this PNC Bank to cash a PNC Bank check. I do not have an account with them, and never would dream of it now (LOL). When I walk in, there are zero customers inside and three tellers behind the desk. I stood there for about 2-3 minutes until they acknowledged my existence. When the teller comes over she tells me that in order to cash their own check, they charge a 2% fee. For what you might ask? No idea. Likely to pay rent because they don't have any customers. The entire time I've been here, which includes writing this review in their parking lot, there has not been another single person come here. Anyway, they ask me for a second identification. I hand her my state issued Medical Marijuana Card, and she laughed in my face as if I handed her a note written from my mother... I would not recommend this bank to the person that almost killed me. It truly was a sad experience from a customer's perspective.
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August 2024 by Ginn Ginn
Avoid this branch at all costs. Even if it's convenient as your local branch, still avoid it. The lack of urgency is astounding. PNC must send their problem, unprofessional, trash employees to this branch.
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December 2023 by John Schichtel
Always under staffed and slow
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November 2023 by Jessica Agin
Amazing customer service
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October 2023 by Nancy Grether
Waited 30 minutes for the teller to figure out how to do a money order. Super slow every time I've been there. Terrible
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October 2023 by Jessica Sharp
Amazing customer service
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April 2023 by Goob Anderson
Always nice experience
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September 2022 by Corlana Jefferson
Poor customer service. Jamie needs more training.
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March 2022 by Martha Langley
Service was excellent. Very friendly and helpful setting up my account. Still not open on Saturday.
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January 2022 by Brittani Tarbell
Horrible customer service! This bank is a joke! Took our pay off check and our monthly payment out! Overdrafted our account a week before christmas!
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September 2021 by Melody Turner
I am so glad I moved my banking to this Bank. Everyone in this branch is so nice and helpful. I should had done it years ago.
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September 2021 by Leesa Arzie
I've been banking with BBVA Compass Bank for several years and I love the Middleburg Branch. They go above and beyond to help me when I ask for their help and if they do not know the answer they always research it and get back to me. I never feel like I am just a number to them and they have always treated me well. Even though BBVA is a huge corporation you still get the good old hometown customer service when you come into this branch. I REALLY APPRECIATE THAT! I feel like this sets them apart from other places I have banked with and that's why they have earned 5 STARS in my opinion.
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April 2021 by Leesa Harris
I've been banking with BBVA Compass Bank for several years and I love the Middleburg Branch. They go above and beyond to help me when I ask for their help and if they do not know the answer they always research it and get back to me. I never feel like I am just a number to them and they have always treated me well. Even though BBVA is a huge corporation you still get the good old hometown customer service when you come into this branch. I REALLY APPRECIATE THAT! I feel like this sets them apart from other places I have banked with and that's why they have earned 5 STARS in my opinion.
