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November 2023 by Anabel Rodiguez
Horrible customer service. These people take a very long time to fix your car. My experience with them was very disappointed. Please do not go to this location if you are trying to get your car fixed in a reasonable period of time, go somewhere else. My car is been there for a month and a week already and I haven't be able to get it back, because, somehow, they are still working on it.Again, go somewhere else!!!
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November 2023 by Jeremy Buehler
Are you kidding me. This is definitely the worst body shop I have ever dealt with. The car was brought to them on 8/9 and wasn’t ready until 10/21. To add to that, we show up to pick up the car and get “Oh, by the way, the battery is dead. A brand new battery bought in June!!!!! Horrible horrible management.
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September 2023 by Hannah Mills
I was told yesterday my car would be ready to pick up, I drive an hour out here and of course my car is not ready. So I had to spend $70 to keep the rental car, I was told yesterday they promised my car would be ready today. I drive an hour out here again in my car is not even here or ready. They promised my car will be ready in the morning. I highly freaking doubt that, I am so disappointed in this whole process. I promise you I will not be paying for this rental car tonight. Whether Geico pays it or Jones collision center pays it. I cannot believe the stupidity o I promise you I will not be paying for this rental car tonight. Weather Geico pays it or Jones collision center pays it. I cannot believe the stupidity of these workers. How are you gonna say my car is ready and then when I call you, you’re gonna say oh you didn’t know that wasn’t my car that was ready was a different car so you don’t even know which car was mine and you promised me my car would be ready today, so I drive out here again in my car’s not freaking ready again… I cannot believe the unprofessionalism … I am highly disappointed and honestly I would not recommend this place to anyone. Apparently all they do is lie and tell you what you wanna hear to waste your gas, your time, your energy, and to make you have to pay out-of-pocket even more. I took off work yesterday to pick my car up. I had to bring another girl into work today so I could leave and pick my car up and they swear it’ll be ready tomorrow. Just like they swore it was gonna be ready today after they said it was ready yesterday after they said it was gonna be ready today… I am so frustrated right now with this whole situation. The audacity and not one freaking worker apologized or had any care in the world.
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September 2023 by Tanya
The office staff is horrible! No communication, say they will call with updates or return your call, they never do!The body shop workers did a good job on our vehicle. The body shop shouldn't suffer because of the horrible office staff!!
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September 2023 by Jennifer Dunn
They damaged the new bumper pad while installing it, promised me, when I picked up and pointed it out, that they would order a new one free of charge and call when they had it. This never happened. Poor business!Service: Body & Trim
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September 2023 by Jojo Zag
No communication they just keep telling you they’re waiting on parts. Picked up car still waiting on parts. Don’t waste your time.
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July 2023 by Clint Allen
Joe Hudson did a great job on my 2021 hyundai elantra. I am pleased, very helpful and friendly staff. Repair took longer then expected. But I can say it was worth the wait..Service: General repairs & maintenance
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July 2023 by Leslie Clifton
IF I COULD LEAVE ZERO STARS I WOULD.DO NOTEVEREVEREVERLet an insurance company take your vehicle to Joe Hudson Collision Center in Milton, FL.My Husband was involved in a head on accident on APRIL 6th, 2023.We waited over a MONTH for an appraisal. With multiple excuses, mostly blaming the insurance company.Called weekly. Given the run around. EVERY. SINGLE. TIME.Told on the phone multiple times by front desk we will have appraisal manager call you today.. Only never to recieve a call and to be given a different excuse when calling back the following week.FINALLY get an appraisal and told parts were ordered with estimated completion date being June 2nd, 2023.We call the week of June 2nd to AGAIN be told a million different excuses and an appraisal manager would call us. Again, never received a call.Each time my Husband would call, he was so polite, so patient.Called weekly every week and told every time, "we're still waiting on parts."Then they had to order a pair of side steps.Then its something with a sensor.The list goes on and on with the excuses from the front desk, all followed with, "I will call you back today with an answer."Never to recieve a call back.This continues for 3 more weeks.My Husband called back YESTERDAY. Asked for an update.The lady tells him, "It looks like parts on back order, but I'm not really sure." Says she'll talk with a manager (WHO WE STILL HAVE YET TO HEAR FROM) and give him a call back that day.Spoiler alert. NO CALL.He calls back today.The front desk decides to now tell him THE TRUCK FRAME IS BENT and they are now waiting on State Farm.Call State Farm. Raise Hell.State Farm gets Joe Hudson on the phone.The "apparent" Manager, Andrea tells State Farm... She wasn't the original manager handling our truck, she "just" took it over BUT Yes the truck frame is bent. We tried to order one, that one was damaged and now we have another one ordered with no estimated delivery time. She tells her they JUST tore the truck down to the frame and noticed it was bent THIS WEEK. She proceedes to tell me that the truck still has not met the Total Loss Threshold though so the truck isn't totaled.State Farm tells me said information. I again, lose it.Explain the estimated total we were given on MAY 8TH and everything they've since tacked on. Now the TRUCK FRAME, and demand the truck be taken somewhere else because the job CLEARLY wasn't done correctly the first time.State Farm procedes to put me back on hold to again call Joe Hudson and find out what exactly the Total Loss Threshold was on the truck...JOE HUDSON HAD MY HUSBAND'S TRUCK THRESHOLD NOW TOTALLING AT 85% (threshold was 75%) BUT STILL PLANNED TO SWEEP IT UNDER THE MAT AND GIVE US THE TRUCK BACK.State Farm proceeds to apologize profusely and is upset this information wasn't disclosed the first time she was on the phone with her.So here we are, 3 months later, now waiting on Joe Hudson to send PIR papers to State Farm so we can get the truck totalled.HOW are we just finding this out?HOW can a company FAIL SO MISERABLY at their job?HOW can a "Manager" not pick up a phone ONCE in an almost 3 month period?!Someone make it make sense?NEVER EVER use JOE HUDSON.Like in a million years. NEVER.
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July 2023 by Sheree Locklin
Friendly informative staff. Not only did they fix my van they also cleaned it.
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June 2023 by Leslie C.
DO NOTEVEREVEREVERLet an insurance company take your vehicle to Joe Hudson Collision Center in Milton, FL. My Husband was involved in a head on accident on APRIL 6th, 2023. We waited over a MONTH for an appraisal. With multiple excuses, mostly blaming the insurance company.Called weekly. Given the run around. EVERY. SINGLE. TIME. Told on the phone multiple times by front desk we will have appraisal manager call you today.. Only never to recieve a call and to be given a different excuse when calling back the following week. FINALLY get an appraisal and told parts were ordered with estimated completion date being June 2nd, 2023. We call the week of June 2nd to AGAIN be told a million different excuses and an appraisal manager would call us. Again, never received a call. Each time my Husband would call, he was so polite, so patient. Called weekly every week and told every time, "we're still waiting on parts." Then they had to order a pair of side steps.Then its something with a sensor. The list goes on and on with the excuses from the front desk, all followed with, "I will call you back today with an answer."Never to recieve a call back. This continues for 3 more weeks. My Husband called back YESTERDAY. Asked for an update. The lady tells him, "It looks like parts on back order, but I'm not really sure." Says she'll talk with a manager (WHO WE STILL HAVE YET TO HEAR FROM) and give him a call back that day. Spoiler alert. NO CALL.He calls back today. The front desk decides to now tell him THE TRUCK FRAME IS BENT and they are now waiting on State Farm. This is where I step in.Call State Farm. Raise Hell.State Farm gets Joe Hudson on the phone.The "apparent" Manager, Andrea tells State Farm... She wasn't the original manager handling our truck, she "just" took it over BUT Yes the truck frame is bent. We tried to order one, that one was damaged and now we have another one ordered with no estimated delivery time. She tells her they JUST tore the truck down to the frame and noticed it was bent THIS WEEK. She proceedes to tell me that the truck still has not met the Total Loss Threshold though so the truck isn't totaled. State Farm tells me said information. I again, lose it. Explain the estimated total we were given on MAY 8TH and everything they've since tacked on. Now the TRUCK FRAME, and demand the truck be taken somewhere else because the job CLEARLY wasn't done correcvtly the first time. State Farm procedes to put me back on hold to again call Joe Hudson and find out what exactly the Total Loss Threshold was on the truck... JOE HUDSON HAD MY HUSBAND'S TRUCK THRESHOLD NOW TOTALLING AT 85% (threshold was 75%) BUT STILL PLANNED TO SWEEP IT UNDER THE MAT AND GIVE US THE TRUCK BACK.State Farm proceeds to apologize profusely and is upset this information wasn't disclosed the first time she was on the phone with her. So here we are, 3 months later, now waiting on Joe Hudson to send PIR papers to State Farm so we can get the truck totalled. HOW are we just finding this out? HOW can a company FAIL SO MISERABLY at their job? HOW can a "Manager" not pick up a phone ONCE in an almost 3 month period?!Someone make it make sense?NEVER EVER use JOE HUDSON. Like in a million years. NEVER.
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May 2023 by Nathaniel Nichols
Was up there for a month and didn't do all they was sopost left glass through out my car and in my kids car seat my kids and wife can't be in the car with out finding glass everywhere stillServices: Auto windshield repair
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April 2023 by DeAnna Kennedy
Dealing with these people was a nightmare. The worst customer service I have ever experienced. No communication, horrible attitudes. They had my car for a month and a half and there were things still left unfinished so I had to take my car back the day after I picked it up. I missed two hours of work due to their poor communication. I would definitely not recommend using their service.Service: General repairs & maintenance
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March 2023 by Marian
This is a very busy paint & body shop. My precious God given Gem was hit in a parking lot just before Christmas (if you did this and wish to fess up BY ALL MEANS, please do!) Needles to say, my appointment was booked a month out. The day I dropped off my Beauty I was told 3-4 day job. However I had a sneaky feeling it would be longer! (Heard one of the ladies behind the desk say they currently had 64 ongoing jobs) They said they would keep in touch with me about the progress and did not, I repeat "did not" do a very good job keeping me informed. Also I was given a total of 4, yes I repeat FOUR (4) ready dates all being pushed forward. You will have to call and check up on your vehicle! 2 weeks later I picked up my "Blessing Beauty Queen" 100% new! They do fabulous work, ALL IN ALL worth the wait.
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March 2023 by Brandon Spain
Probably the worst customer service I have ever dealt with. They have absolutely ZERO willingness to do anything to help the customer. They have some sort of relationship with Geico in which they force you to use this body shop. Highly recommend you use any other shop in the area even if it takes weeks longer.
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March 2023 by Darlene Lichtenberger
I was told it would be ready on Tuesday. It wasn't. No calls or text messages telling me it would be delayed. I went to the business and was told it was fifth in line to be cleaned in washed but would not be ready that day. I returned Friday. Vehicle still not ready. No call or text message.Services: Painting
